1.接待訪客，確定其拜訪性質及目的，並引領其至特定地點。 2.接聽、過濾、轉接來電，並提供資訊（如：公司服務內容）及留言服務。 3.會員制俱樂部會員接待服務 4.會員會籍卡銷售 5.月休8天.國定假日另排休 6.達業績標準另享獎金制度

人們對於生活品質與享受的需求，讓身為休閒服務產業的我們， 得以在此業界奠定，屬於水舞的品牌地位， 用心追求創新與顧客體驗，是我們不斷努力的目標， 期待想要有發展舞台，與我們一起努力為顧客創造完美體驗的你， 加入我們的行列。 ☛月荷足體養生館☚ 工作內容簡介: 1.負責內外場的管理與人力調配。 2.制訂顧客服務模式與作業標準流程等事宜。 3.門店管理、規劃店務，並執行。 4.具備良好溝通技巧與EQ。 5.顧客關係、市場開發與維持。 官方粉絲團 https://goo.gl/f1l8Qg 官方網站 http://www.swmall.com.tw/store.php?dp_no=18 福利與制度： ◆自我成長與人才培育 1、 鼓勵員工參予內外部主辦之課程講座。 2、 定期知識分享。 3、 公司訂閱多種雜誌,與世界趨勢同步。 4、 公司視員工服務年資、職務內容提供專案訓練。 ◆ 福利類 1、 享勞健保、新制退休金提撥 2、 年終獎金 3、 二節禮金/禮品 4、 生日禮金/禮品 5、 部門績效達成獎金、業績獎金 6、 年度國內外旅遊獎勵計畫 7、 尾牙 8、 不定期餐敘

動作編排、教學分解 暖身、運動注意事項 個別肌群強化訓練說明 計畫訓練課程，輔助器材使用，發展並維持運動員之體能適應 綜合指導

(1)進行一對一課程專業規劃及訓練 (2)協助於現場指導會員及使用安全 (3)管理健身設備及維持現場運作 (4)協助處理現場各項勤務 *高額獎金制* (3)管理健身設備及維持現場運作 (4)協助處理現場各項勤務 (5)定期進修，增加專業技能

我們需要有自信能夠從事經絡按摩、中式紓壓、腳底按摩的工作夥伴，將現代養生概念與極致享受做結合，帶給顧客高貴享受，讓身心靈徹底得到解放，期待認真負責的您參與，具有芳療師相關課程服務之工作者為佳。 我們提供腳底按摩與全身經絡紓壓服務，以適當的力道和手勁幫助顧客舒活筋骨，讓身體獲得真正的舒緩，並放鬆緊繃的心情。 ☛月荷足體養生館服務項目☚ ✚中式舒壓$1000元 ✚足部放鬆$700元 ✚括痧 $500元 ✚修腳 $500元 ✚修指甲$500元 官方粉絲團 https://goo.gl/f1l8Qg 官方網站 http://www.swmall.com.tw/store.php?dp_no=18 福利與制度： ◆自我成長與身價培育 1、 鼓勵員工參予內外部主辦之課程講座。 2、 定期知識分享。 3、 公司訂閱多種雜誌,與世界趨勢同步。 4、 公司視員工服務年資、職務內容提供專案訓練。 ◆ 福利類 1、 享勞健保、新制退休金提撥 2、 年終獎金 3、 二節禮金/禮品 4、 生日禮金/禮品 5、 部門績效達成獎金、業績獎金 6、 年度國內外旅遊獎勵計畫 7、 尾牙 8、 不定期餐敘 9、 依操作時數抽成

⇛⇛櫃檯外場接待⇚⇚ 1、負責接聽電話、預約、排班、接待及櫃檯基本文書等。 2、負責販售票券。(業績獎金) 3、提供優質的顧客服務創造愉快工作氣氛與環境。 4、有企圖心達成該班次團隊之公司營業目標(績效獎金) 5、月休8-10天、(視當月)

⇛⇛櫃檯外場接待⇚⇚ 1、負責接聽電話、預約、排班、接待及櫃檯基本文書等。 2、負責販售票券。(業績獎金) 3、提供優質的顧客服務創造愉快工作氣氛與環境。 4、有企圖心達成該班次團隊之公司營業目標(績效獎金) 5、月休8-10天、(視當月)

『寨酌然野奢庄園』是『水舞事業機構』全新多元化休閒園區，庄園擁有奢華露營 Glamping、高端頂級 Villa 民宿、餐廳與酒吧等多樣化休閒場域及體驗活動等各式服務。 我們擁有優於勞動基準法的保障與福利制度，採用年輕富創意的人性化管理，邀請愛山愛水愛植物愛在自然優美環境中工作的夥伴們，一起加入寨酌然大家庭。 http://modolcr.swmall.com.tw/ 職缺：寨酌然野奢庄園管家/旅宿及餐飲服務夥伴 工作內容： 1. Glamping & Villa 住宿賓客相關服務與互動、執行體驗及企劃活動、旅遊諮詢服務等 2. 餐廳外場服務作業 3. 旅宿房務支援作業 4. 庄園相關環境維護作業 5. 吧檯、酒吧、Club相關服務工作 6. 採跨單位輪訓制，可學習及體驗更多面向的工作 7. 班別彈性（多班別）、排休制（不禁休假日）、免費供膳供宿

『寨酌然野奢庄園』是『水舞事業機構』全新多元化休閒園區，庄園擁有奢華露營 Glamping、高端頂級 Villa 民宿、餐廳與酒吧等多樣化休閒場域及體驗活動等各式服務。 我們擁有優於勞動基準法的保障與福利制度，採用年輕富創意的人性化管理，邀請愛山愛水愛植物愛在自然優美環境中工作的夥伴們，一起加入寨酌然大家庭。 http://modolcr.swmall.com.tw/ 職缺：寨酌然野奢庄園儲備幹部 基礎工作內容： 1. Glamping & Villa 住宿賓客相關服務與互動、執行體驗及企劃活動、旅遊諮詢服務等 2. 餐廳外場服務作業 3. 旅宿房務支援作業 4. 庄園相關環境維護作業 5. 吧檯、酒吧、Club相關服務工作 6. 採跨單位輪訓制，可學習及體驗更多面向的工作 7. 班別彈性（多班別）、排休制（不禁休假日）、免費供膳供宿 學習培訓內容： 1. 多元化休閒園區之營運與管理 2. 高價位旅宿之營運與相關活動策畫執行 3. 多樣化餐飲服務之營運與管理 4. 各式企劃活動策畫與執行 5. 多面向工作崗位輪訓之橫向能力 6. 服務產業之領導統御與團隊管理能力 師資來源：經營主管、外訓講師

1. 負責電話接聽/會員接待及一般櫃檯事務處理。 2. 口條應對佳、具高度服務熱忱、配合度佳。 3. 提供會員服務工作及會員關係之維護。 4. 顧客服務及客訴處理。 5.協助主管處理公事上交辦事務。 6.享勞健保、勞退。 7.員工在職進修補助。 8.晉升管道多元。 9.提供優質的顧客服務創造愉快工作氣氛與環境。 10.有企圖心達成該班次團隊之公司營業目標(有績效獎金) 11.有英、日語會話技能(有績效獎金)

1.接待訪客，確定其拜訪性質及目的，並引領其至特定地點。 2.接聽、過濾、轉接來電，並提供資訊（如：公司服務內容）及留言服務。 3.傾聽並處理客戶的抱怨。

1. 負責操作鍋爐及管道系統。 2. 負責安裝、維修和維護照明設施和電氣設備，確保電力正常供應。 3. 檢查各種電氣設備和設施。 4. 定時讀取電表並檢查電力負荷狀況。 5. 根據主管的指示維護各種電氣設備和設施。 6. 完成不同區域的工作報告。 7. 檢查照明設施及定時控制設備，若發現異常，及時調整。 8. 定期檢查洗衣區的電力絕緣和電力接頭。 9. 定期檢查廚房設備的電力絕緣。 10. 檢查水泵電機的運行狀況。 11. 協助值班工程師進行維修工作。 1. Responsible for operating boilers & plumbing. 2. 2. Responsible for installing, repairing, and maintaining the light facilities and electrical equipment so that the electricity can be supplied normally. 3. Check various electrical equipment and facilities. 4. Read the meter and loading conditions of electricity in a fixed time. 5. Maintain various electrical equipment and facilities based on Super’s order. 6. Finish the worksheet on the different apartments. 7. Check the lights and time-control equipment and adjust in time if it is not right. 8. Check the electricity insulates and solid electricity screw of the laundry regularly. 9. Periodically inspect electricity insulates of kitchen equipment. 10. Check the operation of the pump motor. 11. Help the Duty Engineer do the repair.

1.協助主管執行各項工程設施之操作、保養及維修作業流程。 2.配合飯店相關工程支援工作，並協助所有工程驗收。 3.協助與承包商的溝通及協調工作。 4.參與工程物品及設備之採購及庫存管理。 5.維護飯店機電設備、強弱電及給排水系統、空調冷凍設備、以及消防系統等各項設施之日常操作。 6.執行檢修維護及相關設備的定期保養工作。 7.確保各項工程系統及設備符合政府規例及安全標準。 8.維持各項系統及設備的能源效率，達到節省能源目標。 9.協助主管準備相關工程報告。 10.處理所有其他相關職務或臨時安排的項目。 11.餐飲設備執行檢修維護及相關設備的定期保養工作。 12.餐飲設備測試與教育訓練。 1. Assist supervisors in executing operational, maintenance, and repair procedures for various engineering facilities. 2. Coordinate with hotel engineering support tasks and assist in all engineering inspections. 3. Assist in communication and coordination with contractors. 4. Participate in the procurement and inventory management of engineering goods and equipment. 5. Maintain the daily operation of hotel MEP systems, electrical and plumbing systems, HVAC and refrigeration equipment, and fire protection systems. 6. Perform maintenance and regular servicing of inspection equipment and related facilities. 7. Ensure all engineering systems and equipment comply with government regulations and safety standards. 8. Maintain energy efficiency of all systems and equipment to achieve energy-saving goals. 9. Assist supervisors in preparing relevant engineering reports. 10. Handle all other related duties or ad hoc assignments. 11. Execute inspection, repair, and maintenance of catering equipment and periodic servicing of related equipment. 12 . Conduct testing and training related to catering equipment.

負責製作客房餐飲餐點，確保所製作的各項餐點品質穩定且符合水準，遵從嘉佩樂標準規範來提供專業、有禮、高效且靈活的服務，並且協助早班餐點備製。 1.遵循嘉佩樂酒店的規範，生產穩定且高品質產品，並提供專業、有禮、高效且靈活的服務。 2.擁有完整的工作知識和技能，能夠監督、糾正並展示各項職責以確保其符合標準。 3.維持廚房的一貫標準並遵循該廚房所規範的準則。 4.於日誌中回報每日產能以及任何問題，包括損壞和破損。 5.遵循酒店的標準作業流程。 6.執行所屬廚房的開始及結束營業的作業流程。 7.確保工作場所及週邊區域維持整潔有序，並遵守食品安全的標準作業流程。 8.減少損壞或浪費。 9.以有禮且有效率的方式處理顧客需求，並向主管報告任何顧客投訴或問題。 Responsible for preparing in-room dining meals, ensuring the quality and consistency of each dish meets standards. Follow Capella‘s standard procedures to provide professional, courteous, efficient, and flexible service. Additionally, assist in the preparation of breakfast items during the morning shift. 1. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance. 2. To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set. 3. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section. 4. Report in the logbook all productions and problems daily including spoilage and breakage. 5. Follow the SOP‘s of the hotel. 6. To perform opening and closing procedures established for the Place of Work as assigned. 7. To ensure that the Place of Work and surrounding area are kept clean and organized at all times and follow food safety SOPs. 8. To reduce spoilage and wastage. 9. To handle customer‘ inquiries courteously and efficiently and report colleagues‘ complaints or problems to supervisors.

完成每月制服和布巾盤點。向經理報告故障設備、維護需求和安全隱患。培訓員工所有洗衣程式，包括安全程式和設備操作。協助客房部管理層培訓、安排、評估、諮詢、紀律、激勵和指導員工。 1.檢查、監督下屬員工的儀容儀錶及出勤情況。 2.安排、檢查下屬班次，佈置任務。 3.督導各崗位工作情況，確保各項工作順利運行。 4.閱讀交接班日誌，跟進工作進度。 5.處理客人加急洗衣服務。 6.確保所有客人衣物被仔細對待，把損壞率降到最低。 7.維持客房布巾和制服的品質。 8.確保準確及時地寄出客人洗衣的帳單。 9.和下屬員工交流工作情況和工作表現等。 10.按照工作程式，培訓員工。和員工開會，討論工作問題、工作計畫、溝通資訊，並安排工作。 11.負責布巾庫房的管理，根據庫存情況填寫領貨單，報客房部經理核實。 12.做好每月盤點和布巾工作，並向客房部經理彙報盤點結果及特殊事件。 13.定期對下屬進行績效評估，按制度進行獎懲。 14.確保客人、加快服務和客衣特殊要求。按品質完成任務。 15.遵守酒店的工作政策及程序，遵守商業行為規範以及員工手冊中的條款。 16.遵守酒店安全制度、緊急情況處理規定和程序。 Complete monthly inventory of uniforms and linens. Report faulty equipment, maintenance needs, and safety hazards to the manager. Train employees on all laundry procedures, including safety procedures and equipment operation. Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. 1. Checking the employee’s grooming, behavior, and attendance. 2. Arrange and check tasks. 3. Checking every position, make sure everything goes well. 4. Read the shift note, and follow the progress. 5. To handle guest rush laundry services. 6. Ensure that all guest items are treated carefully, to minimize any damages. 7. Maintain quality control for in-house linen and uniforms 8. Ensure guest laundry charges are posted correctly and promptly. 9. To confer with assistants and supervisors on production and personnel problems. 10. To train team members according to established procedures; Conduct training meetings to discuss problems and plans, and give information and assignments. 11. Responsible for warehouse, and filling stock requisition orders. Check by the housekeeping manager. 12. To do linen inventory and dispose of it every month, report to the housekeeping manager. 13. Regularly conducting performance evaluations of subordinates, judge by reward and punishment. 14. Ensure that guests, speed up the service and the customer‘s special requirements. Complete the task with the quality 15. Abide by the Hotel’s Policies and Procedures, Code of Business Conduct, and the hotel‘s team member Handbook 16. Adhere to the hotel’s security and emergency policies and procedures.

水療芳療師須取得專業芳療師執照。透過特別規劃的芳療按摩療程為顧客提供沉靜放鬆的體驗。顯示薪資為固定基本薪資，課程/銷售10％-15％獎金另計。 1. 負責提供高品質的身體按摩療程；為顧客帶來舒緩、沉靜且恢復活力的體驗。 2. 依照營運標準規範準備芳療室，並確保水療與健身房的各項設施皆在開放時間前準備完畢以供使用。 3. 於營業結束後檢查芳療室。確實維持整潔，關閉電燈與空調。將門窗上鎖，關閉蒸氣機與水龍頭。清潔精油機並確實熄滅每一顆蠟燭。 4. 確保水療中心內的各項設施、器具以及產品皆維持最高品質的衛生與清潔。 5. 在療程開始前妥善準備過程中所需的各項備品，以確保為顧客提供一個完整且不受打擾的體驗。 6. 為顧客介紹各項芳療產品、服務以及療程方案。針對顧客的歷史紀錄、喜好或需求提出建議，並當場示範或展示樣品。 7. 為顧客講解介紹各項水療設施的使用方法。熟悉部門的標準作業流程以及酒店規範。 8. 處理各項顧客需求並即時將問題和訴願回報給樓層主管。 9. 創造一個積極且和諧的工作環境，並與同事們保持良好的關係。 10. 依照主管的指示參加並協助各項培訓課程。 11. 嚴格遵守各項酒店規範以及標準作業流程。 The Spa Therapist is a certified professional in performing body massage treatments. The individual is responsible for providing peace and relaxation experiences to guests through specially curated massage treatments. The displayed salary is the fixed base salary, with course bonuses calculated separately. 1. Responsible for providing the highest quality of body massage; bringing peace, calm, and rejuvenating treatments to our guests. 2. Ensures that Spa Suites are set up as per operating standards and that all Spa & Wellness facilities are ready to operate before official opening hours. 3. Perform shift closing checks on Spa Suites. Ensures that they are kept in a clean and tidy condition; turns off lights, and air conditioners. Secure all doors and windows, and ensure that steam machines as well as water faucets are switched off. Oil burners must be taken to the prep area for cleaning and candles must not be left burning. 4. To maintain the highest level of cleanliness and hygiene of the product, equipment, and spa facilities. 5. Ensures that all treatment supplies and guest amenities are prepared before starting treatments to ensure a smooth and undisturbed session for the guests. 6. Introducing guests to spa products, services, and treatment packages. Make recommendations based on the guest’s profile, preferences, or professed needs, hold live demonstrations, and offer samples. 7. Assists guests in the orientation and use of the spa facilities. Be familiar with the department’s standard operating procedures and hotel policies. 8. Assists guests in providing information and addressing inquiries relating to the Spa Menu and or hotel facilities. Provide guests with directions and escort them to their destination. 9. Contribute to creating a positive and harmonious work environment and maintain good relations with all colleagues. 10. Attend and assist in training sessions as directed by managers or supervisors. 11. Adhere strictly to all standard operating procedures and policies set by the hotel.

水療接待員負責健身房及水療室的日常清潔與維護。亦負責協助顧客預訂課程以及回覆任何與健身房及水療室其設備的相關諮詢。 1. 維持健身房/水療室內各項設備最高品質的清潔、舒適及狀態。 2. 執行健身房/水療室營業開始和結束的日常職務，包含各項設備的設置、維護、收納與清潔。 3. 接聽電話和電子郵件，協助顧客預約健身課程和私人訓練課程。 4. 即時向主管回報任何待修繕的事物，確保在課程開始之前健身房及教室皆無任何缺陷。 5. 幫助顧客了解各項設施與設備的安全使用方法。熟悉部門的標準作業流程以及酒店規範。 6. 隨時掌握 VIP的預訂情況，並確保團隊充分了解其喜好。 7. 隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 8. 向顧客介紹並推薦課程及設施。針對顧客的歷史記錄、喜好或要求提出建議。 9. 執行健身房/水療室營業開始和結束的日常職務，包含將使用過的布巾送回洗衣房，領取乾淨的布巾，並確保其品項與數量皆正確。 10. 處理顧客的需求，並即時將任何意見或抱怨回報給主管。 The SPA Attendant ensures the daily cleanliness, set-up, and maintenance of the Gym and spa area. The individual is responsible for assisting guests with class reservations and attending to any inquiries about the Gym and spa facilities. 1. Maintains the highest level of cleanliness, comfort, and condition throughout the Gym and SPA facilities. 2. Performs daily shift opening and closing duties, which include setting up, maintaining, putting away, and cleaning equipment. 3. Answers phone calls and email correspondences, and assists in the booking of fitness classes and personal training sessions for guests. 4. Report any maintenance issues to the supervisor immediately to ensure defect-free guest rooms before treatment appointments. 5. Assists guests in the orientation of facilities and safe use of equipment. Be familiar with the department’s standard operating procedures and hotel policies. 6. Keep informed of VIP and special attention guest reservations and ensure that the preferences are well communicated within the team. 7. Maintain an up-to-date knowledge of the hotel‘s daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information. 8. Introduces and promotes classes and service amenities to guests to, services. Makes recommendations based on the customer’s history preferences or requests. 9. Perform daily shift opening and closing duties which include exchanging soiled linens with fresh new ones at the Laundry department. Ensures the correct type and quantity of linens when doing so. 10. Handles guest requests and immediately refers problems and complaints to the Manager or Supervisor.

水療領檯 迎接及歡迎顧客進入水療及健身房。負責療及健身房預訂、引導顧客及介紹環境。 1.以微笑、眼神交流和友善的問候來歡迎和感謝顧客，並儘可能地使用顧客的姓名稱呼他們。 2.接聽電話並接受預訂，詢問並記錄顧客的喜好或任何特殊需求，將此資訊分享給相關人員或主管。 3.準確地記錄所有預訂，登記各項特殊需求並傳達給相關同事，以提供最高水準的水療及健身體驗。 4.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 5.了解各項水療及健身房服務內容及促銷活動。積極推銷各式優惠，盡可能提高營收。 6.關懷候位的顧客並向他們介紹酒店服務和相關資訊。 7.積極傾聽並回應顧客的詢問、疑慮和需求。 8.透過陪同、文字解釋、或在紙上寫下指示等方式來協助任何殘障人士（如視力、聽力或肢體障礙）。 9.執行水療及健身房開店與閉店的職務，包含收納及拆卸物品、清潔設備與區域、正確存放設備、補充備品、關燈、鎖門及完成日常清潔清單。 SPA Receptionist welcome and greet guests entering the spa and wellness center. Responsible for spa and fitness center bookings, guiding guests, and introducing the facilities. 1.Welcome and thank guests with a smile, eye contact, and friendly greetings, using the guests’ names whenever possible. 2. Answer phone calls and take reservations, inquire about and record guest preferences or any special requests, and share this information with the relevant staff or supervisor. 3. Accurately record all reservations, register special requests, and communicate them to the relevant colleagues to provide the highest level of spa and fitness experience. 4. Stay up-to-date on daily hotel services, activities, promotions, and other relevant information. If any changes occur, ensure the team is updated to ensure guests receive the latest information. 5. Be knowledgeable about all spa and fitness center services and promotions. Actively promote various offers to increase revenue. 6. Show care for waiting guests and introduce hotel services and relevant information to them. 7. Actively listen and respond to guests‘ inquiries, concerns, and needs. 8. Assist guests with disabilities (e.g., visual, hearing, or mobility impairments) by accompanying them, explaining things in writing, or giving written instructions. 9. Perform opening and closing duties for the spa and fitness center, including storing and disassembling items, cleaning equipment and areas, properly storing equipment, restocking supplies, turning off lights, locking doors, and completing daily cleaning tasks.

泳池接待員負責泳池的日常清潔與維護。亦負責協助顧客服務、安全以及回覆任何與泳池其設備的相關諮詢。 1. 維持泳池最高品質的清潔、舒適及狀態。 2. 執行泳池營業開始和結束的日常職務，包含設置、維護、收納與清潔。 3. 即時向主管回報任何待修繕的事物，確保在營業時間之前泳池皆無任何缺陷。 4. 幫助顧客了解泳池的安全使用方法。熟悉部門的標準作業流程以及酒店規範。 5. 隨時掌握酒店日常服務、活動、促銷等最新資訊。 6. 執行泳池營業開始和結束的日常職務，包含將使用過的布巾送回洗衣房，領取乾淨的布巾，並確保其品項與數量皆正確。 7. 處理顧客的需求，並即時將任何意見或抱怨回報給主管。 8. 水上活動場所之秩序與安全檢查，預防水上意外事件的發生。 9. 救生板、救生撬等救生輔助器材予以防護救援。 10.有溺者失去知覺且停止呼吸時，進行現場急救;運動損傷進行初步處理。 11.水池清潔及水質檢測維護。 The Pool Attendant/Life Guard ensures the daily cleanliness, set-up, and maintenance of the pool area. The individual is responsible for guests‘ safety and attending to any inquiries about the pool facilities. 1. Maintain the highest quality of cleanliness, comfort, and condition of the swimming pool. 2. Carry out daily operations at the swimming pool, including setup, maintenance, storage, and cleaning, at the beginning and end of opening hours. 3. Report any items in need of repair to the supervisor immediately, ensuring that the pool is free of defects before opening. 4. Assist customers in understanding safe swimming pool usage. Be familiar with department standard operating procedures and hotel regulations. 5. Stay informed about the latest hotel services, events, promotions, etc. 6. Carry out daily operations in the gym/spa, including sending used towels to the laundry, picking up clean towels, and ensuring the correct quantity and items are provided. 7. Handle customer needs and report any feedback or complaints to the supervisor immediately. 8. Monitor the order and safety of water activities and prevent water accidents. 9. Provide protective rescue equipment, such as lifeguard boards and rescue sleds, for emergency situations. 10. Perform on-site first aid if a drowning victim loses consciousness and stops breathing; provide initial treatment for sports injuries. 11. Clean the pool and maintain water quality through regular testing and maintenance.

Responsible for coordinating and overseeing all hotel operations in the absence of the General Manager or designated during nights. The principal responsibility is the safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11 pm-7 am. 1. Conduct inspections of the front of house and back of the house during the shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, and Car Parking. 2. Build strong relations with all guests, noting special attention to the hotel‘s VIPs and return guests to ensure long-lasting guest loyalty. 3. Handling complaints and resolving service ‘Glitches‘, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved promptly to guests‘ satisfaction. 4. Efficient check-in and check-out process. 5. Maintain own cash float and correct banking. 6. Update Guest History Maintenance. 7. Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed 8. Oversees the Night Audit Function. 9. Compete against a standard of excellence by setting high-performance standards and pursuing aggressive goals. 10. Strive for constant improvements take responsibility for achieving business results and persevere despite obstacles. 11. Diagnose problems and thoroughly analyze information to guide decision-making. 12. Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions. 13. Build and maintain positive relationships with all internal customers and guests to exceed their needs. 負責在總經理或夜間指派主管不在的情況下協調和監督所有酒店運營。主要責任是客人的安全和保障，並確保在晚上 11 點至早上 7 點期間準確及時地完成夜間稽核工作。 1.輪班期間檢查前廳和後廳，包括前廳、客房部、大廳、餐飲店、公共區域、停車場。 2.與顧客建立緊密的關係，辨識任何特殊需求的顧客、回訪客和 VIP，以建立長久的顧客忠誠度。 3.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 4.高效率的入住和退房流程。 5.維持自己的現金流動和正確的銀行業務。 6.更新訪客歷史記錄維護。 7.夜間工作人員的員工監督：承包商；搬運工、清潔工、客房服務人員並與人力資源部合作，確保他們的績效得到有效管理。 8.監督夜間稽核工作。 9.透過設定高績效標準和追求進取的目標，與卓越標準競爭。 10.努力不斷改進，為實現業務成果承擔責任，克服障礙堅持不懈。 11.診斷問題並徹底分析資訊以引導決策。 12.在得出結論時評估和吸收關鍵資訊並做出合乎邏輯的、有效的決策。 13.與所有內部客戶和客人建立並維持積極的關係，以超越他們的需求。