(A) 櫃台交易處理 1. 處理現金、支票、國內外匯款及外匯交易。 2.為客戶提供櫃台服務。 3.處理開戶/ 銷戶、存款/ 放款相關程序。 4.得管理櫃檯現金運轉，通過對現金、貴重物品、金庫/鑰匙和密碼的有效監控和保管來實行分行交易運作。 (B) 推銷銀行產品/ 服務 1.在處理櫃台交易時，辨別潛在客戶並將其引薦給銷售人員，在適當情況下向客戶交叉銷售銀行產品。 (C) 客戶體驗管理 1.按照銀行要求的服務標準，為客戶提供優質的服務。 2.處理和跟進客戶的查詢、要求和交易，以確保客戶滿意度。 (D) 稽核和合規監控 1.遵守銀行的政策、標準、操作準則/ 規程、保安和內部控制及合規措施。 2.遵守政府和金管會制定的規則和規定。

(A) 櫃台交易處理 1. 處理現金、支票、國內外匯款及外匯交易。 2.為客戶提供櫃台服務。 3.處理開戶/ 銷戶、存款/ 放款相關程序。 4.得管理櫃檯現金運轉，通過對現金、貴重物品、金庫/鑰匙和密碼的有效監控和保管來實行分行交易運作。 (B) 推銷銀行產品/ 服務 1.在處理櫃台交易時，辨別潛在客戶並將其引薦給銷售人員，在適當情況下向客戶交叉銷售銀行產品。 (C) 客戶體驗管理 1.按照銀行要求的服務標準，為客戶提供優質的服務。 2.處理和跟進客戶的查詢、要求和交易，以確保客戶滿意度。 (D) 稽核和合規監控 1.遵守銀行的政策、標準、操作準則/ 規程、保安和內部控制及合規措施。 2.遵守政府和金管會制定的規則和規定。

(A) 櫃台交易處理 1. 處理現金、支票、國內外匯款及外匯交易。 2.為客戶提供櫃台服務。 3.處理開戶/ 銷戶、存款/ 放款相關程序。 4.得管理櫃檯現金運轉，通過對現金、貴重物品、金庫/鑰匙和密碼的有效監控和保管來實行分行交易運作。 (B) 推銷銀行產品/ 服務 1.在處理櫃台交易時，辨別潛在客戶並將其引薦給銷售人員，在適當情況下向客戶交叉銷售銀行產品。 (C) 客戶體驗管理 1.按照銀行要求的服務標準，為客戶提供優質的服務。 2.處理和跟進客戶的查詢、要求和交易，以確保客戶滿意度。 (D) 稽核和合規監控 1.遵守銀行的政策、標準、操作準則/ 規程、保安和內部控制及合規措施。 2.遵守政府和金管會制定的規則和規定。

(A) 櫃台交易處理 1. 處理現金、支票、國內外匯款及外匯交易。 2.為客戶提供櫃台服務。 3.處理開戶/ 銷戶、存款/ 放款相關程序。 4.得管理櫃檯現金運轉，通過對現金、貴重物品、金庫/鑰匙和密碼的有效監控和保管來實行分行交易運作。 (B) 推銷銀行產品/ 服務 1.在處理櫃台交易時，辨別潛在客戶並將其引薦給銷售人員，在適當情況下向客戶交叉銷售銀行產品。 (C) 客戶體驗管理 1.按照銀行要求的服務標準，為客戶提供優質的服務。 2.處理和跟進客戶的查詢、要求和交易，以確保客戶滿意度。 (D) 稽核和合規監控 1.遵守銀行的政策、標準、操作準則/ 規程、保安和內部控制及合規措施。 2.遵守政府和金管會制定的規則和規定。

(A) 櫃台交易處理 1. 處理現金、支票、國內外匯款及外匯交易。 2.為客戶提供櫃台服務。 3.處理開戶/ 銷戶、存款/ 放款相關程序。 4.得管理櫃檯現金運轉，通過對現金、貴重物品、金庫/鑰匙和密碼的有效監控和保管來實行分行交易運作。 (B) 推銷銀行產品/ 服務 1.在處理櫃台交易時，辨別潛在客戶並將其引薦給銷售人員，在適當情況下向客戶交叉銷售銀行產品。 (C) 客戶體驗管理 1.按照銀行要求的服務標準，為客戶提供優質的服務。 2.處理和跟進客戶的查詢、要求和交易，以確保客戶滿意度。 (D) 稽核和合規監控 1.遵守銀行的政策、標準、操作準則/ 規程、保安和內部控制及合規措施。 2.遵守政府和金管會制定的規則和規定。

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. Responsibilities Acquire new affluent customers and solicit business opportunities from GBA & Taiwan markets Ensure the onboarding journey of new customer is smooth Identify customer needs through discreet financial needs analysis and planning Provide appropriate solutions and personalized service on a broad range of banking, insurance & investment products Make cross referral of other consumer banking products to meet customers’ investment goals and needs Grow and maximize the revenue potential of these segment customers by building strong customer relationships and delivering differentiated solutions Manage operational risk, observe relevant policies or guidelines and fulfil compliance requirements Please check out our recruitment video https://youtu.be/V3CugJScPwA for more information.

＜ 注意事項 ＞ 1. 請至JIM bot進行第一階段申請: Jim - 資深豐盛理財客戶經理 (https://dbs-prod.impress.ai/careers/icareers/html-widget/chat-widget/92e652f2-3ac7-450c-b36a-89cf9dbbd7b4/) - 2023的評估 (impress.ai) (建議用Google Chorme瀏覽器開啟) 2. 請至DBS官方網站，註冊帳號密碼後，點選「線上應徵」進行第二階段申請 資深豐盛理財客戶經理 (https://careers.dbs.com/careersection/dbs_professional_hires_career_section/jobdetail.ftl?job=21000002&lang=zh_TW) 1.透過卓越的客戶服務及專業的財務解決方案，增加/強化客戶及其家人的財富 2.依據客戶的資產組合/財務需求，提供全方位的理財規劃建議，確保產品的風險在客戶的承受範圍內並使客戶滿意本行的售後服務 3.透過緊密的團隊合作，提供客戶專業、客製化的服務體驗，滿足其所有銀行相關的需求(含銀行一般業務、借貸及投資) 4.https://www.youtube.com/watch?v=rhKNH4M2a-o

1) 電話聯絡線上服務和客戶關係維護，說明信用卡權益和活動。 2) 公司各項專案外撥活動通知。

•Review and roll-out Anti-Money Laundering (AML)/Countering the Financing of Terrorism (CFT) related policies and guidelines for. Conduct Gap Analysis between local regulatory requirements and MAS requirements when changes occur. •Understand related business/operation and providing the necessary AML/CFT advice, interpretation and recommendation on existing and new AML/CFT laws and regulations. •Assist in supporting the formulation of specific Guides relating to AML/CFT. •Facilitate relationship management with regulator. Assist in handling audit/regulatory inspection issues relating to AML/CFT. •Maintain AML/CFT policies and standards including relevant KYC/CDD guidelines to support the AML/CFT framework. •Provide relevant guidance on regulatory requirements in resolving gaps (where apparent), and report to relevant governance committee(s), as necessary. •Gap analysis on regulatory papers relating to KYC/CDD, AML/CFT (as applicable) to provide relevant guidance. •Facilitate implementation of AML controls within country, Group, business or functions, depending on regulations. •Ensure the Bank/Group has an effective sanctions control framework to manage the bank‘s exposure to sanctions risk. •Ensure customers with sanctions exposures are adequately managed to mitigate the risk to DBS. •Review and investigate all payment alerts to ensure the bank does not process any payments that may violate sanctions regulations that the bank adopts as a policy. •Train staff and develop awareness at all staff levels to ensure they are able to identify potential sanctions risk and mitigate risk. •Provide accurate reporting to senior management and the Board for appropriate decisions on bank’s sanctions risk. •Provide advisory comments on various products/initiatives. Examples NPA/NPA Lite, Outsourcing Risk Review, RCSA process, Customer Journey and any ad hoc initiatives/projects •Conduct periodical ERWA report and filing to regulator accordingly. •Conduct BU/SU AML,CFT & Sanction SCSA program and evaluation to comply with regulatory requirement

1. Acquire new high net-worth customers and solicit business opportunities through proactive cross-selling, referrals and personal business connections 2. Identify customer needs through financial analysis and deliver customer-focused banking and wealth management solutions to enhance customer experience 3. Collaborate with experience product specialists in offering professional advice to meet the customers‘ investment goals and needs 4. Grow and maximize the revenue potential of this customer group by building strong customer relationships and delivering differentiated solutions

1.行銷管理及業務推展 (1)主動開發及服務內部同仁所推薦的潛在客戶及從分行及外部擴增客戶來源。 (2)協助分行業務經理領導業務團隊並提昇保險銷售績效，以達成分配給自己及分行的整體保險業績目標。 (3)透過客戶服務、交叉銷售、分行宣傳活動等來深耕客戶關係並建立品牌知名度，以擴增客戶基礎。 (4)參與例行性的教育訓練及銷售活動等，並與分行服務經理等服務同仁密切合作，以有效開發服務同仁所推薦的潛在客戶。 (5)定期召開業績檢討會，以提升銷售同仁的產能。 (6)與客戶維持良好的關係，滿足客戶的財務需求，並提升客戶與本行往來的業務種類。 (7)確定銷售同仁的銷售行為係依據並符合內部政策、標準、準則、規章及主管機關及監理機構所訂定的規章及法規。 2.人才及客戶體驗管理 (1)培訓發展及輔導銷售同仁，以提升其保險銷售績效及與客戶間的互動關係。 (2)與銷售同仁保持明確及即時溝通，以共同達成保險銷售目標。 (3)建立團隊成員中的信任及士氣，並能與分行中的其他同仁密切合作。 (4)協助分行業務經領導業務團隊提供客戶最佳的金融服務，並達到在多個客户滿意度調查/ 追踪計畫中（例如神秘顧客及電話服務調查）針對保險的預設滿意度水準。 3.稽核及合規監控 (1)確保完全符合內部政策、標準、準則及規章及主管機關及監理機構所訂定的規章及法規。 (2)透過教育、監控及有效的補救措施協助分行業務經理提升分行營運的控制及合規質量，並密切的與分行服務經理合作以保持銷售團隊的營運標準。 4.分行行政管理 (1)滿足客戶的需求，並依據本行的客戶申訴處理準則及時的解決客戶抱怨案件。 (2)反映並建議分行業務經理有關於客戶的意見及競爭對手的作法。

1. Develop SOP to comply with regional policies and local regulations. 2. Responsible for driving sales monitoring report enhancement and control points/mechanism by working closely with stakeholders. 3. Conduct periodic SOP/Boundary list and training. 4.Timely complete sales surveillance related reports and sales healthy check 5. Support BIF revision, SCSA, internal/external audit on information request providing. 6. Sales misconduct investigation 7. Sales new onboard training

（A）行銷管理及業務推展 1)領導及推動總行核訂的行銷策略，以達成分配給分行的整體業績目標。 2)擬定銷售策略及業務計畫以確定及掌握分行特定的商機。 3)有效利用分行的銷售資源，輔導並協助客戶經理進行銷售行為，以達成業績目標。 4)確定員工關注主要銷售活動的先後順序，確保有效的行銷方案成功實施。 5)向業務管理及客戶策略主管反映客户回饋及同業競爭情形並提出建議。 6)確定所有員工依據並完全符合內部政策、標準、準則、規章及主管機關及監理機構所訂定的規章及法規。 （B）人才管理及協助招聘 1)透過有效的招聘、資源規劃及人力調度來確保充分的員工配置，以強化日常銷售及營運生產力。 2)分辨員工的能力差異及缺點，推薦培訓發展計畫並追踪培訓後改進情形。 3)培訓發展及教導個別員工，提高其業績及改善效率。 4)督導員工的日常工作表現並維持員工紀律。 5)與員工保持明確及即時溝通，提供激勵及支持，以鼓勵他們達成目標。 6)建立分行團隊成員中的信任及士氣，公平地處理員工問題。 （C）客户體驗管理 1)達到在多個客户滿意度調查/追踪計畫中（例如神秘顧客及電話服務調查）的預設滿意度水準。 2)督導員工的日常服務質量及分行的環境，以符合銀行要求的標準。 3)對客戶的特别要求提供快速的回應，確保客户的口頭及當面投訴可以按照内部準則得到即時地處理及解決。 （D）稽核及合規監控 1) 確保完全符合内部政策、標準、準則及規章及主管機關及監理機構所訂定的規章及法規。 2) 透過領導、教育、監控及有效的補救措施提升分行營運的控制及合規質量。 See more on DBS Career Site: https://dbs.taleo.net/careersection/dbs_professional_hires_career_section/jobdetail.ftl?job=WD57471&lang=zh_TW

Job Purpose： 1. To support the profitable growth of the Secured Lending products (Mortgage Loan & Trust Lending) in the Consumer Banking business. 2. To frame the lending policy, Risk Appetite framework; bureau and score use strategies, portfolio analysis in TW. 3. To ensure controls over implementation of policy. Ensure that the adequate infrastructure (scorecards, systems, validations, MIS etc) is in place to manage portfolio properly. 4. To design and execute tests that will enable future growth, strategy optimization, expense savings, or process enhancements. 5. To ensure compliance with Regional/Group Policy and relevant risk related regulations; ensure compliance with local regulation. Key Accountabilities: 1. To roll-out/enhance the credit lending framework including policies, processes, MIS, controls, etc for the Secured Lending business in TW. 2. Monitor and validate credit policies, processes, MIS, controls across program and customer lifecycle. Develop tracking standards and review actual results versus benchmark/target with full analyses of any variances. 3. Working with the Group/Regional Risk teams in evaluating policy change requests and further implement and execute policy strategies. 4. Identify opportunities to enable digitalization and innovation in credit cycle management processes in acquisition, data analytics and portfolio management. 5. Support strategic vision for a new operating model in CBG Credit, focusing on innovation, analytics and future-skilling. Job Duties and Responsibilities: 1. Manage policy / processes for Secured Products (Mortgage Loan & Trusting Lending) 2. Co-work with BU in the preparation & implementation of product programs for Secured Products. 3. Facilitate regular asset quality reviews with provision of analytics insights to identify risks/ opportunities and recommend relevant actions 4. Ensure credit policies and program risk acceptance criteria are reviewed regularly, with timely updates for proactive adaptation to changes in legal /regulatory requirements, business strategies, market environment or portfolio performance 5. Drive portfolio management initiatives through the credit cycle management framework by working in partnership with product managers, credit systems team, credit operations team and collection team 6. Work in partnership with credit systems support team to implement key credit policy criteria in relevant credit acceptance & evaluation systems 7. Escalate on timely basis significant risk issues to business management and manager for taking appropriate remedial actions 8. Ensure timely completion of RCSAs including appropriate action plans to address identified control gaps 9. Ensure issues/action plans arising from Risk & Control Self-Assessments, risk events, KRIs, regulatory inspections or other risk issues are properly followed up. 10. Provide support to ongoing/pipeline digital lending projects including Ecosystem partnership initiatives.

1. Responsible for the Product Profitability. 2. Develop Product Plans for GTS Products that will encompass market analysis, product definition, competitive scan, pricing, costing and revenue strategies, customers’ buying behaviour etc. 3. Develop business plan to promote/market the sale to targeted clients. 4. Develop new products, enhance and repackage existing products and always balancing both the product revenue and risk aspects of the equation at all times. 5. Develop and standardise Policies and Procedures. 6. Work with GTS Sales to obtain competitive information from customers / market with regard to product functionalities, capabilities and features of competitors’ product and services. 7. Identify product gaps & new opportunities and develop new products / programs. 8. Develop Marketing Collaterals & Training Materials 9. Responsible for NPA for all new products & services launched in the country

【About DBS】 星展銀行總部位於新加坡，是亞洲最大的金融集團之一。 2023 年購入台灣花旗消費金融業務後，星展即成為台灣最大外商銀行。目前已蟬聯五年「世界最佳銀行」的獎項，以及「全球最佳數碼銀行獎 」，打破傳統金融銀行的框架，持續發展數位創新，集團文化也鼓勵員工個人發展，提供豐富的資源和福利。 目前我們正在召集一群優秀的 Taiwan Tech Talents，與我們一起成為 Best Bank for a Better World!  【職缺資訊】 • Network/Voice related project delivery and daily operation. • Ensure the Network/Voice infrastructure align with DBS policy and regulatory requirement. • Maintain network performance by performing network monitoring and analysis, and performance tuning, troubleshooting network problems. • Secure network by developing network access, monitoring, control, and evaluation; maintaining documentation. • Develop procedures to automate network operation. • Create and deploy innovation by leveraging new technology. 【您可能會想知道】 - 將有教育訓練以及內部輪調機制，歡迎想踏入金融業的 Young talent - 正職員工到職滿 6 個月後，可申請每周彈性在家工作 2 天，兼顧生活和工作平衡 - 入職即享年假最低 14 天+1 天 Birthday Holiday - 每年有四萬元以上的彈性補助金，可用於家族旅遊或多項生活津貼 - 將有許多與國外夥伴合作的機會，能累積國際溝通和商業英語能力  【面試流程】 - 1-2 場線上面談，每場約 1 小時 (部分主管職位為現場面談)  - 個人專業經歷及職涯發展了解  - 簡短英文自我介紹，敢說敢表達即可

1. 依照客戶需求推薦信用卡產品。 2. 地點很自由，可選擇跑攤駐點、企業團辦-到公司辦說明會還是掃街陌開。 3. 提供完整的教育訓練，新手沒關係，有團隊協助，上手很快速。 4. 外商福利好，第一年即享14天年假，讓你兼顧工作與生活。 5. 上班時間不固定，排班、輪休 。 你沒有人脈，想做業務? 想要挑戰自己，渴望拜百萬年薪? 那就快快投下履歷，星展歡迎你的加入，

1. 依照客戶需求推薦信用卡產品。 2. 地點很自由，可選擇跑攤駐點、企業團辦-到公司辦說明會還是掃街陌開。 3. 提供完整的教育訓練，新手沒關係，有團隊協助，上手很快速。 4. 外商福利好，第一年即享14天年假，讓你兼顧工作與生活。 5. 上班時間不固定，排班、輪休 。 你沒有人脈，想做業務? 想要挑戰自己，渴望拜百萬年薪? 那就快快投下履歷，星展歡迎你的加入，

1. 依照客戶需求推薦信用卡產品。 2. 地點很自由，可選擇跑攤駐點、企業團辦-到公司辦說明會還是掃街陌開。 3. 提供完整的教育訓練，新手沒關係，有團隊協助，上手很快速。 4. 外商福利好，第一年即享14天年假，讓你兼顧工作與生活。 5. 上班時間不固定，排班、輪休 。 你沒有人脈，想做業務? 想要挑戰自己，渴望拜百萬年薪? 那就快快投下履歷，星展歡迎你的加入，

Group Human Resources has the important role of attracting, retaining, and nurturing talent to ensure that DBS continues to be a competitive employer in Asia. With a well-established team of HR partners, we support and deliver effective people-based solutions and services across businesses. Our goal is to build a high-performance organisation by empowering and engaging our employees. Because we believe that banking is about people. The role is to provide HR advice to Business & Support Units (BUs/SUs) on all HR issues to achieve business goals. It includes planning, developing & implementing HR strategies within & across units on Reward Management, Talent Acquisition & Development and HR Strategy & Management. Key Accountability: • Engage and proactively partner the Business Unit Heads in understanding their business needs and provide strategic advice and initiatives to achieve the business goals • Provide the strategic interface to senior managers / stakeholders through the provision of high quality guidance and support in developing and progressing people management solutions to achieve business objectives • Drive and support the development and delivery of cultural change plans and interventions • Coach, support, mentor and challenge managers in the application of HR policies and practices, provide advice and guidance on complex HR issues in order to minimize Risk and financial exposure • Work in partnership with specialists Human Resources to ensure coordination in project / policy development and the enhancement of information provision and services to employees • Plan, develop & organize communication sessions for staff on all programs while addressing specific business requirements and employee engagement topics. • Work with Group HR on possible regional initiatives to drive change across the BUs/SUs in Taiwan; ensure that all programs & activities roll out are aligned with group policies & local statutory requirements. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.