CSR專區

1. Acquire new high net-worth customers and solicit business opportunities through proactive cross-selling, referrals and personal business connections 2. Identify customer needs through financial analysis and deliver customer-focused banking and wealth management solutions to enhance customer experience 3. Collaborate with experience product specialists in offering professional advice to meet the customers‘ investment goals and needs 4. Grow and maximize the revenue potential of this customer group by building strong customer relationships and delivering differentiated solutions

1.行銷管理及業務推展 (1)主動開發及服務內部同仁所推薦的潛在客戶及從分行及外部擴增客戶來源。 (2)協助分行業務經理領導業務團隊並提昇保險銷售績效，以達成分配給自己及分行的整體保險業績目標。 (3)透過客戶服務、交叉銷售、分行宣傳活動等來深耕客戶關係並建立品牌知名度，以擴增客戶基礎。 (4)參與例行性的教育訓練及銷售活動等，並與分行服務經理等服務同仁密切合作，以有效開發服務同仁所推薦的潛在客戶。 (5)定期召開業績檢討會，以提升銷售同仁的產能。 (6)與客戶維持良好的關係，滿足客戶的財務需求，並提升客戶與本行往來的業務種類。 (7)確定銷售同仁的銷售行為係依據並符合內部政策、標準、準則、規章及主管機關及監理機構所訂定的規章及法規。 2.人才及客戶體驗管理 (1)培訓發展及輔導銷售同仁，以提升其保險銷售績效及與客戶間的互動關係。 (2)與銷售同仁保持明確及即時溝通，以共同達成保險銷售目標。 (3)建立團隊成員中的信任及士氣，並能與分行中的其他同仁密切合作。 (4)協助分行業務經領導業務團隊提供客戶最佳的金融服務，並達到在多個客户滿意度調查/ 追踪計畫中（例如神秘顧客及電話服務調查）針對保險的預設滿意度水準。 3.稽核及合規監控 (1)確保完全符合內部政策、標準、準則及規章及主管機關及監理機構所訂定的規章及法規。 (2)透過教育、監控及有效的補救措施協助分行業務經理提升分行營運的控制及合規質量，並密切的與分行服務經理合作以保持銷售團隊的營運標準。 4.分行行政管理 (1)滿足客戶的需求，並依據本行的客戶申訴處理準則及時的解決客戶抱怨案件。 (2)反映並建議分行業務經理有關於客戶的意見及競爭對手的作法。

1. Develop SOP to comply with regional policies and local regulations. 2. Responsible for driving sales monitoring report enhancement and control points/mechanism by working closely with stakeholders. 3. Conduct periodic SOP/Boundary list and training. 4.Timely complete sales surveillance related reports and sales healthy check 5. Support BIF revision, SCSA, internal/external audit on information request providing. 6. Sales misconduct investigation 7. Sales new onboard training

（A）行銷管理及業務推展 1)領導及推動總行核訂的行銷策略，以達成分配給分行的整體業績目標。 2)擬定銷售策略及業務計畫以確定及掌握分行特定的商機。 3)有效利用分行的銷售資源，輔導並協助客戶經理進行銷售行為，以達成業績目標。 4)確定員工關注主要銷售活動的先後順序，確保有效的行銷方案成功實施。 5)向業務管理及客戶策略主管反映客户回饋及同業競爭情形並提出建議。 6)確定所有員工依據並完全符合內部政策、標準、準則、規章及主管機關及監理機構所訂定的規章及法規。 （B）人才管理及協助招聘 1)透過有效的招聘、資源規劃及人力調度來確保充分的員工配置，以強化日常銷售及營運生產力。 2)分辨員工的能力差異及缺點，推薦培訓發展計畫並追踪培訓後改進情形。 3)培訓發展及教導個別員工，提高其業績及改善效率。 4)督導員工的日常工作表現並維持員工紀律。 5)與員工保持明確及即時溝通，提供激勵及支持，以鼓勵他們達成目標。 6)建立分行團隊成員中的信任及士氣，公平地處理員工問題。 （C）客户體驗管理 1)達到在多個客户滿意度調查/追踪計畫中（例如神秘顧客及電話服務調查）的預設滿意度水準。 2)督導員工的日常服務質量及分行的環境，以符合銀行要求的標準。 3)對客戶的特别要求提供快速的回應，確保客户的口頭及當面投訴可以按照内部準則得到即時地處理及解決。 （D）稽核及合規監控 1) 確保完全符合内部政策、標準、準則及規章及主管機關及監理機構所訂定的規章及法規。 2) 透過領導、教育、監控及有效的補救措施提升分行營運的控制及合規質量。 See more on DBS Career Site: https://dbs.taleo.net/careersection/dbs_professional_hires_career_section/jobdetail.ftl?job=WD57471&lang=zh_TW

（A）行銷管理及業務推展 1)領導及推動總行核訂的行銷策略，以達成分配給分行的整體業績目標。 2)擬定銷售策略及業務計畫以確定及掌握分行特定的商機。 3)有效利用分行的銷售資源，輔導並協助客戶經理進行銷售行為，以達成業績目標。 4)確定員工關注主要銷售活動的先後順序，確保有效的行銷方案成功實施。 5)向業務管理及客戶策略主管反映客户回饋及同業競爭情形並提出建議。 6)確定所有員工依據並完全符合內部政策、標準、準則、規章及主管機關及監理機構所訂定的規章及法規。 （B）人才管理及協助招聘 1)透過有效的招聘、資源規劃及人力調度來確保充分的員工配置，以強化日常銷售及營運生產力。 2)分辨員工的能力差異及缺點，推薦培訓發展計畫並追踪培訓後改進情形。 3)培訓發展及教導個別員工，提高其業績及改善效率。 4)督導員工的日常工作表現並維持員工紀律。 5)與員工保持明確及即時溝通，提供激勵及支持，以鼓勵他們達成目標。 6)建立分行團隊成員中的信任及士氣，公平地處理員工問題。 （C）客户體驗管理 1)達到在多個客户滿意度調查/追踪計畫中（例如神秘顧客及電話服務調查）的預設滿意度水準。 2)督導員工的日常服務質量及分行的環境，以符合銀行要求的標準。 3)對客戶的特别要求提供快速的回應，確保客户的口頭及當面投訴可以按照内部準則得到即時地處理及解決。 （D）稽核及合規監控 1) 確保完全符合内部政策、標準、準則及規章及主管機關及監理機構所訂定的規章及法規。 2) 透過領導、教育、監控及有效的補救措施提升分行營運的控制及合規質量。

1. Conduct IBG TSU review to comply with Group framework. 2. To ensure the results are formally tracked and reported to management 3. Monthly report preparation including regional and location 4. Handle inspection matters in relation to TSU including regulatory audit, local audit and PWC etc. 5. TSU-RCSA , SCSA TSU-PDPA 6. EWSS system(transaction surveillance system) , re-platform, rule assessment , UAT, coordinate with group support team and prepare relevant material to committee as necessary. 7. Conduct training/education to TSU team members to comply with Group and local requirement 8. Group policy/procedure implementation ， deviation, local addendum as appropriate and communication with Group TSU/local TSU colleagues 9. TSU local SOP maintenance ( new/update) and communication with TSU colleagues 10. Taking follow-up actions in accordance with policy , procedure once an STR has been submitted to and FIU. 11. Disseminating any relevant alerts, notices or reports received from the local FIUs to the appropriate BU/SU for their awareness and learning. 12. Assisting supervisor or other teams (where appropriate) with respect to suspicious transaction investigations, gathering financial intelligence. 13. Adhoc task support if necessary.

1. Conduct audit planning and undertake audit engagements as assigned by Manager of IT Audit. 2. Plan, execute and complete all audits in accordance with departmental and professional standards. 3. Execute audits that primarily deal with technology in the areas of IT infrastructure, processes, applications, operations, security and emerging technologies. 4. Use data analytics to increase effectiveness and efficiency of audit coverage 5. Work on initiatives to increase the effectiveness, value and reputation of the audit department such as automation or risk assessments. 6. Advise and apprise promptly IT Audit Manager and / or Head of Audit for Taiwan of major risks, controls and regulatory issues arisen during the audit. 7. Maintain key relationships with middle level management and stakeholders, raise potential risk and control issues to audit management through continuous monitoring for areas designated by IT Audit Manager.

Job Purpose： 1. To support the profitable growth of the Secured Lending products (Mortgage Loan & Trust Lending) in the Consumer Banking business. 2. To frame the lending policy, Risk Appetite framework; bureau and score use strategies, portfolio analysis in TW. 3. To ensure controls over implementation of policy. Ensure that the adequate infrastructure (scorecards, systems, validations, MIS etc) is in place to manage portfolio properly. 4. To design and execute tests that will enable future growth, strategy optimization, expense savings, or process enhancements. 5. To ensure compliance with Regional/Group Policy and relevant risk related regulations; ensure compliance with local regulation. Key Accountabilities: 1. To roll-out/enhance the credit lending framework including policies, processes, MIS, controls, etc for the Secured Lending business in TW. 2. Monitor and validate credit policies, processes, MIS, controls across program and customer lifecycle. Develop tracking standards and review actual results versus benchmark/target with full analyses of any variances. 3. Working with the Group/Regional Risk teams in evaluating policy change requests and further implement and execute policy strategies. 4. Identify opportunities to enable digitalization and innovation in credit cycle management processes in acquisition, data analytics and portfolio management. 5. Support strategic vision for a new operating model in CBG Credit, focusing on innovation, analytics and future-skilling. Job Duties and Responsibilities: 1. Manage policy / processes for Secured Products (Mortgage Loan & Trusting Lending) 2. Co-work with BU in the preparation & implementation of product programs for Secured Products. 3. Facilitate regular asset quality reviews with provision of analytics insights to identify risks/ opportunities and recommend relevant actions 4. Ensure credit policies and program risk acceptance criteria are reviewed regularly, with timely updates for proactive adaptation to changes in legal /regulatory requirements, business strategies, market environment or portfolio performance 5. Drive portfolio management initiatives through the credit cycle management framework by working in partnership with product managers, credit systems team, credit operations team and collection team 6. Work in partnership with credit systems support team to implement key credit policy criteria in relevant credit acceptance & evaluation systems 7. Escalate on timely basis significant risk issues to business management and manager for taking appropriate remedial actions 8. Ensure timely completion of RCSAs including appropriate action plans to address identified control gaps 9. Ensure issues/action plans arising from Risk & Control Self-Assessments, risk events, KRIs, regulatory inspections or other risk issues are properly followed up. 10. Provide support to ongoing/pipeline digital lending projects including Ecosystem partnership initiatives.

1. 依照客戶需求推薦信用卡產品。 2. 地點很自由，可選擇跑攤駐點、企業團辦-到公司辦說明會還是掃街陌開。 3. 提供完整的教育訓練，新手沒關係，有團隊協助，上手很快速。 4. 外商福利好，第一年即享14天年假，讓你兼顧工作與生活。 5. 上班時間不固定，排班、輪休 。 你沒有人脈，想做業務? 想要挑戰自己，渴望拜百萬年薪? 那就快快投下履歷，星展歡迎你的加入，

1. 依照客戶需求推薦信用卡產品。 2. 地點很自由，可選擇跑攤駐點、企業團辦-到公司辦說明會還是掃街陌開。 3. 提供完整的教育訓練，新手沒關係，有團隊協助，上手很快速。 4. 外商福利好，第一年即享14天年假，讓你兼顧工作與生活。 5. 上班時間不固定，排班、輪休 。 你沒有人脈，想做業務? 想要挑戰自己，渴望拜百萬年薪? 那就快快投下履歷，星展歡迎你的加入，

1. 透過駐點分行開發客戶，推廣信用卡、信用貸款及企業團隊，針對客戶需求推薦最合適商品 2. 運用面對面銷售、電話拜訪既有客戶多元管道銷售商品 3. 服務並維繫分行客戶，解決客戶對於銀行產品相關問題

1. 依照客戶需求推薦信用卡產品。 2. 地點很自由，可選擇跑攤駐點、企業團辦-到公司辦說明會還是掃街陌開。 3. 提供完整的教育訓練，新手沒關係，有團隊協助，上手很快速。 4. 外商福利好，第一年即享14天年假，讓你兼顧工作與生活。 5. 上班時間不固定，排班、輪休 。 你沒有人脈，想做業務? 想要挑戰自己，渴望拜百萬年薪? 那就快快投下履歷，星展歡迎你的加入，

Group Human Resources has the important role of attracting, retaining, and nurturing talent to ensure that DBS continues to be a competitive employer in Asia. With a well-established team of HR partners, we support and deliver effective people-based solutions and services across businesses. Our goal is to build a high-performance organisation by empowering and engaging our employees. Because we believe that banking is about people. The role is to provide HR advice to Business & Support Units (BUs/SUs) on all HR issues to achieve business goals. It includes planning, developing & implementing HR strategies within & across units on Reward Management, Talent Acquisition & Development and HR Strategy & Management. Key Accountability: • Engage and proactively partner the Business Unit Heads in understanding their business needs and provide strategic advice and initiatives to achieve the business goals • Provide the strategic interface to senior managers / stakeholders through the provision of high quality guidance and support in developing and progressing people management solutions to achieve business objectives • Drive and support the development and delivery of cultural change plans and interventions • Coach, support, mentor and challenge managers in the application of HR policies and practices, provide advice and guidance on complex HR issues in order to minimize Risk and financial exposure • Work in partnership with specialists Human Resources to ensure coordination in project / policy development and the enhancement of information provision and services to employees • Plan, develop & organize communication sessions for staff on all programs while addressing specific business requirements and employee engagement topics. • Work with Group HR on possible regional initiatives to drive change across the BUs/SUs in Taiwan; ensure that all programs & activities roll out are aligned with group policies & local statutory requirements. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Key Accountabilities: • To enhance consumer banking sales incentive scheme through business strategy and data analysis. (including wealth management, secured loan, credit card and unsecured loan) • To design and execute CBG sales incentive program with business driver and governance approach • To provide support to business partners to help business growth, and front-line sales communication. • To provide the related data source and propose / report to management for business action. • To ensure timely delivery of sales incentive on monthly / quarterly basis. • To analyze and tracking sales performance. • To communicate with regional and cross functional teams. • To support integration project

[Financial Performance Analysis] • Provide monthly financial performance reporting to business partners • Review the business performance against plan/forecast in terms of products and customer segments, and proactively highlight key risk to business / senior management • Develop financial models to provide the insights for business to prepare forecasting / planning, and articulate strategies • Ensure proper accounting policies and financial control are in place • Provide accounting guidance and financial advisory to business to ensure the integrity of reports at all times. • Provide in-depth cost analysis to provide solid commentaries, and proactively manage the monthly cost expenditure to avoid fluctuation • Assist business in expense management on BAU and project / initiatives spent • Support Finance other functions to solve the financial issues related to CBG [Business Forecasting and Budgeting] • Perform and manage full-year forecast in monthly basis, and identify opportunity and risk against budget to ensure the delivery of full-year budget. • Prepare annual budget preparation, review and submission [Ad-hoc / Initiatives] • Assist to evaluate the financial of campaigns and initiatives, and track the results • Assist in assessing returns on investments and strategic plans • Support the business decision process, providing essentials analysis on internal and external benchmarking and performing ‘what if’ scenario” • Assist in providing insights in market & competitors analysis

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank‘s operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities 1. Manage and deliver Network services both for BAU and project, scope covers entire Network services in TW (branch network, building network and Data Center network). 2. Ensure the infrastructure service align with DBS policy and regulatory requirement. 3. Troubleshoot and rescue systems during failure. 4. Configuring and installing various networking devices and services. 5. Support and coordinate End User services/projects. Requirements 1. Five years of working experience in IT operations and support. 2. Knowledge and experience skills in network administration. 3. Experience in network design, implementation, and troubleshooting. 4. Network certificate CCNP is required, and CCIE is a plus. 5. Ability of network automation is a plus. 請用以下聯結進入官網投遞履歷，並完成履歷填寫(請用Google瀏覽器開啟) 網址:請用以下聯結進入官網投遞履歷，並完成履歷填寫(請用Google瀏覽器開啟) 網址: Job Description - Associate, Infrastructure Senior Engineer, T&O (WD57243) (dbs.com)

Job Summary: The Specialist will be responsible for driving digitization and datadriven operating model (DDOM) to the dealing room by providing technical expertise in the areas of data analysis, digital solutions, and automation. This role will work closely with cross BU/SU and cross-country colleagues to identify business opportunities for digital solutions, advanced analytics, and machine learning techniques to improve customer experience, internal efficiency, and drive revenue growth. Responsibility: ★ Collaborate with the dealing room team and other departments to identify and collect relevant data to develop new strategies and tactics based on market insights and data analysis in compliance with regulatory requirements and internal policy ★ Maintain the local T&M data pipeline within ADA to support all analytics and modelling from enterprise ADA ★ Align to regional change management framework for data to be adopted into Taiwan ★ Work with overseas data colleagues in Hong Kong and Singapore and to port over analytics tools and models fit for local Taiwan T&M use ★ Analyze data to identify trends, opportunities for revenue growth, and areas for improvement ★ Apply statistical modeling and machine learning techniques to develop predictive models and algorithms to drive business outcome ★ To work with internal/external teams on exploring or creating new business models to drive new revenue streams ★ Manage implementation of digital solutions with clients ★ Communicate findings and recommendations to stakeholders in a clear and concise manner ★ Conduct research and stay up-to-date with industry trends and best practices in data analysis, digital solutions, and automation, and provide recommendations for new tools or platforms that could benefit the dealing room ★ Work with marketing and product management teams to drive revenue growth and client acquisition through digital channels ★ Perform other related duties as assigned

Design, manage and operate MIS & data analytics to support business operation Support new business initiatives through use of data analytics to develop and propose business strategies Collaborate widely with other stakeholders in the Bank in key digital and data initiatives. Work in close collaboration with the product, segment, and CBG Operation team to : • Support new Business initiatives & proposals for incorporation into product programs • Engage Business partners in regular ritual and identify risks/ opportunities and recommend relevant actions • Participate in digital initiatives and drive continuous improvements in analytics capabilities using both traditional and non-traditional data as well as enhancements in the use of business analytics tools. • Support platform conversion initiative; involve in code translation from SAS to Python.

《 Job Duties & responsibilities 》 1.掌握市場趨勢及競品動態、並透過數據分析等工具洞察客戶需求，協助規劃信用卡產品經營策略並落實，促動客戶辦卡並用卡。 2.獨立與外部廠商/跨組織洽談合作，爭取資源提升績效。 3.協助策劃活動並製作宣傳物等，提升客戶申辦及用卡誘因。

1. Responsible for the Product Profitability. 2. Develop Product Plans for GTS Products that will encompass market analysis, product definition, competitive scan, pricing, costing and revenue strategies, customers’ buying behaviour etc. 3. Develop business plan to promote/market the sale to targeted clients. 4. Develop new products, enhance and repackage existing products and always balancing both the product revenue and risk aspects of the equation at all times. 5. Develop and standardise Policies and Procedures. 6. Work with GTS Sales to obtain competitive information from customers / market with regard to product functionalities, capabilities and features of competitors’ product and services. 7. Identify product gaps & new opportunities and develop new products / programs. 8. Develop Marketing Collaterals & Training Materials 9. Responsible for NPA for all new products & services launched in the country