CSR專區

Responsibilities: Technical: • Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions. • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. • Responds to situations where first-line product and escalates or finds solutions in malfunctioning equipment or software. • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. • Partners with the account team to present to customers the problem statement, identified root causes and getting buy-in on proposed solutions • Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis • Drives required actions at the customer site to resolve escalations and prevent repeat problems • Liaises between Customers, Product Groups, Field Sales, Business Development and other organizations to ensure closure of product issues. May works closely with Account GM(s), CSOMs and other senior level engineers in Field, CSBG and GPG. • Participates in the review of procedures, processes and tool design impacting development activity. • Manages projects and provides reports to management to deliver the desired result. Conduct customer escalation meetings. • Present technical and marketing materials to a high standard. Leadership: • Participates in Lam‘s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application. • Acts as technical mentor for field and account engineers and may design or conduct training sessions. Customer Relation: • Provides support to customer/users where the product is highly technical or sophisticated in nature. • Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue. • Support process projects and manage customer and product group to drive to closure.

What You‘ll Do: • Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam‘s complex electro-mechanical and electronic systems at customer sites. • Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. • Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. • Maintain records and reports to coordinate activities between Lam and the customer. • Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. • Transparently discuss opportunities and challenges with customer to increase trust. • Update customer on status of Lam tools as needed.

Job Responsibilities: 1. Order processing: Process customer orders, ensuring accuracy and efficiency in order entry; Track and monitor order status, providing regular updates to customers. Sox control and compliance. 2. Customer interaction: Manage incoming calls from external customers and internal filed engineers in a professional and courteous manner; Act as the primary point of contact for customers seeking information about Spare Parts; Listen attentively to customer inquiries, concerns, and requests. 3. Issue Resolution: Assist customers in resolving issues, such as order discrepancies, product defects, by coordinating with relevant departments; Initiate returns or replacements as needed, ensuring customer satisfaction. 4. Streamline projects: collaborate with company G&O on the program management. 5. Cross functions operation: accept new assignments during CSBG sections of CS, Logistics and CSBG Admin , and own ability to handle the cross functions operation.

【Mission】 Own the end‑to‑end regional logistics network for spares—covering materials flow, inventory integrity, import/export compliance, 3PL performance, and customer service levels—to minimize fab downtime and maximize on‑time delivery with cost discipline. 【Key Responsibilities】 • Ops/Inventory: plan/control flow & data; ensure critical parts; run multi site WH/resupply; escalation; align to build plans; own financials/budgets; drive 8D/5 Why/Fishbone. • Compliance: SOX/ISO, safety, environmental, quality; BCP readiness. • 3PL/Systems: 3PL governance; WMS/SAP integrity; improvements & deployments (ECC/S/4/EWM, WMS, TMS); QC KPIs/training • Local transportation:　Develop and execute transportation strategies aligned with company goals. • People: hire/develop/evaluate; high trust, data driven, customer first. • IE & Customer: value stream, time/motion, capacity/bottlenecks; data prioritized fixes; A3/Kaizen/RCCA; SOP/WMS/TMS/SAP updates; customer window; voice of the cusotmer→projects; change control.

• Conducts technical training courses for customers and/or employees in the use of complex situations for multiple products. • Interacts with customers and functional organizations to develop specifications for content of courses. • Prepares lesson plans from engineering documentation, field service requirements or software documentation. • Works with engineering, technical support and manufacturing to ensure that course material reflects current product features. • Instructs participants in both classroom lectures and laboratory sessions. • Follows up to determine applicability of course material.

Job Duties and Responsibilities (Technical and Operational) 1. Responsible for HVM Fab sales activities including revenue commits and delivery, building customer trust and installed base management (escalation, contract performance, CoC and productivity). 2. Provide accurate sales forecasts and update regularly regarding to change of prior plan. Issue quotation, Configuration and NSR (Non-Standard Requirement) for proper configuration and system slotting 3. Developing and executing strategies and actions for account team key application defense and penetration. To gain market share, and profitability. 4. Understanding Internal & External customers‘ needs and to build a strategic & sustainable relationship with them. 5. Serve as the primary Lam person regarding TSMC product/Business details and explanation, handling appropriate paperwork pertaining to Sales and delivery, and final negotiations. 6. Regular collaboration/coordination with Account‘s Sales/Process/Service Team in order to review status and plans to ensure an organized and efficient approach to penetration and installed base success to ensure Customer Trust activities. 7. Coordinate specific installation and process acceptance schedules with CSOM for timely system acceptance and manufacturing readiness.

Technical 1. Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision 2. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate. 3.Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. 4. Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required. 5. On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site. 6. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. 7.Execute project action items under direct supervision. 8. Perform other related duties as assigned by senior FSE / supervisor. Leadership 1. May Provide on-site instruction to sub-contractors and customers. Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2.Shadow more experienced engineer at customer site.

1. Develop Lam’s spare parts business strategy in collaboration with Business Development Managers, the tool sales team, and Product Groups. 2. Execute Lam’s business strategy and project plans to secure and grow spare parts market share across all Lam platforms. 3. Streamline spare part–related processes and ownership, including loaners, New Part Applications (NPA), Part Change Notifications (PCN), Product Lifecycle Management (PLC), part attribute definition, and part pricing parity. 4. Lead spare part cost reduction projects, including localization initiatives and alternative solution development in collaboration with Product Management and the Business Groups.

Technical 1. Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision 2. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate. 3.Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. 4. Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required. 5. On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site. 6. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. 7.Execute project action items under direct supervision 8. Perform other related duties as assigned by senior FSE / supervisor Leadership 1. May Provide on-site instruction to sub-contractors and customers Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2.Shadow more experienced engineer at customer site

1. High travel rate: 70~75％ of the time, including international travels. 2. Comply with all safety procedures and demonstrate safety consistently as a value. 3. Complete the installation by consistent result with specified cycle times. Control the spending within budget. Train the local engineer to have same knowledge and skills. 4. Perform all standard installation activities from system move-in (Tier0), hardware setup (Tier1), process tuning (Tier2) independently. 5. Be able to run upon shift model as needed and perform routine preventative maintenance within established timeframes. Complete quality repairs. 6. Plan assimilation & Training: Train ramping operations (SOP, EHS), product knowledge assimilation, and conduct cross-product training during off-ramping. 7. Organize startup lesson learn with overall account team. 8. Work with site management to drive the MFG (manufacturing) quality improvement plan. 9. Diagnose and resolve technical problems. Use training and experience to identify process and software or hardware related system problems. 10. Assume responsibility to follow customer ground rules, regulations, and for complete customer satisfaction within work area. Assist in planning, communicating, and coordinating the installation plans with customer. 11. Respond to fab issues by communicating with other engineers and participating in escalation conference calls. Apply diagnostic techniques, using of documentation, and test equipment with assistance from senior engineer. May participate in projects to reduce costs and increase uptime.

We are looking for a talented Senior Engineer ( with EOS, DV, DVP or Sabre3D experience will be great) to become a part of our Global Flexible Workforce Team. 1. High travel rate: 75％ of the time, including international travel (could over 50％). 2. Comply with all safety procedures and demonstrate safety consistently as a value. 3. Complete the installation by consistent result with specified cycle times. Control the spending within budget. Train the local engineer to have same knowledge and skills. 4. Perform all standard installation activities from system move-in (Tier0), hardware setup (Tier1), process tuning (Tier2) independently. 5. Be able to run upon shift model as needed and perform routine preventative maintenance within established timeframes. Complete quality repairs. 6. Plan assimilation & Training: Train ramping operations (SOP, EHS), product knowledge assimilation, and conduct cross-product training during off-ramping. 7. Organize startup lesson learn with overall account team. 8. Work with site management to drive the MFG (manufacturing) quality improvement plan. 9. Diagnose and resolve technical problems. Use training and experience to identify process and software or hardware related system problems. 10. Assume responsibility to follow customer ground rules, regulations, and for complete customer satisfaction within work area. Assist in planning, communicating, and coordinating the installation plans with customer. 11. Respond to fab issues by communicating with other engineers and participating in escalation conference calls. Apply diagnostic techniques, using of documentation, and test equipment with assistance from senior engineer. May participate in projects to reduce costs and increase uptime.

1. 現場場地的貨物搬運 2. 需配合加班 3. 其他主管交辦事項 4. 無經驗可

1. 諳進出口貿易詢.報價,訂單處理 2. 接洽國外客人相關事宜 3. 市場訊息的蒐集與分析、客戶銷售方案的策劃與執行 4. 顧客售後滿意度維持 (如: 顧客抱怨及問題反應處理、維持顧客對公司及業務員信賴度) 5. 完成公司及主管交辦事項

1. 諳進出口貿易詢.報價,訂單處理 2. 接洽國外客人相關事宜 3. 市場訊息的蒐集與分析、客戶銷售方案的策劃與執行 4. 顧客售後滿意度維持 (如: 顧客抱怨及問題反應處理、維持顧客對公司及業務員信賴度) 5. 完成公司及主管交辦事項

1.設計菜單，以中式料理為主 2.將食材清洗並做簡單的處理備用 3.依據餐單準備相關的食材 4.清理以及保養設備 5.具團膳或自助餐經驗者

1. 負責招聘與人才管理，包括面試安排、人力資源規劃及職涯發展協助 2. 執行績效管理及薪酬福利管理，確保薪資計算與績效考核準確 地方 3. 處理員工關係事務，如勞動法規遵循、員工溝通與勞資爭議解決 4. 規劃及推動教育訓練與團隊建設，強化員工專業技能 5. 熟悉人事行政作業，包含出勤管理、勞健保作業及人事系統操作 6. 精通文書處理與辦公軟體操作，負責製作人力資源報表及相關文件管理 7. 支援物流文件處理及發票資料管理，提供行政協助，確保業務順利運作 期待與您一同成長並創造卓越！歡迎加入我們，立即投遞履歷！

公司具開放的討論交流，提供團隊設計專案自由度，如果你對設計很努力，有耐心並擁有一顆同理心，把業主家當自己家的好EQ，請加入我們的陣容一起享受創作的過程把作品完美落實。 1. 提供客戶機能合宜並具備空間美感的設計規劃。 2. 協助客戶挑選符合空間之窗簾、家具等軟件。 3. 裝修工程進程安排與品質控管。 4. 平面與施工圖繪製。 5. 3D建模與渲染。

1．處理開店前之準備工作。 2．包製水餃、鍋貼等食材。 3．清理工作環境、設備和餐具。 4．負責擺盤、打包外帶服務。 5 . 具完整培訓，無經驗可。 6 . 完成店長交辦之工作事項。

1:室內裝潢監造。 2:與設計師溝通設計圖施工工程需求。 3:與公司、設計師、業主報告現場施工工程進度。 4:按圖施作工程派工管理。 5:案場管理暨記錄。 職務提醒： 我們需要您能看懂圖面敘述，能跟設計師正確溝通施工內容、能正確交代工班施工內容、能理解現場工程的問題及確實與公司直屬人員討論案場細節。 【職務最終產品】 1. 在合約時間內，公司維持的成本下，協助設計師按圖施工完成高品質的裝修案，所收取到的工程款項金額。 2. 客戶滿意的交屋數量。 【公司文化】 公司正規經營有明確運作制度與規章，支持開放、自由的工作氛圍，管理上給予尊重與信任。重視個人責任、內部溝通協調與產品結果。期許夥伴能夠「自我要求」。 【公司資源】 公司有專職司機，協助案場機具物件與廢棄物運送。

・職位目的：做足所有的準備工作，讓主要工程可以順利進行。 ．工作內容： 1. 會開車，並且有駕照。公司的貨車是自排的。 2. 點到點送工具，工具分別有A)木工工具 B)系統工具。 3. 拿材料、五金、板子，將工程需要的任何材料送往工地場所，使工程能夠順利進行。 4. 整理倉庫和工作的環境進行清潔，並且維護倉庫的乾淨整潔，包含車子上的所有設備。 5. 將接收到的所有工作都進行協調和組織，讓所有工作能夠順利進行，並在最短時間內完成。 6. 進場前的保護工程以及撤場後的收尾。 木工工具（基本）： 工具箱1組、鉅台加圓鋸機（組）、空壓機1台、水平儀2台、電風扇2台、鋁梯2把、延長線2條、工作燈2盞、風管3條 系統工具（基本）： 工具箱、鉅台、空壓機（含風管）、水平儀、水平儀腳架、鎚鑽、電風扇、鋁梯 案場的工作流程： 保護＞送木工機具＞撤木工機具＞粗清＞送系統機具＞系統補料＞撤系統機具＞粗清＞撤保護 最終有價值產品：完成所交派的任務。