台大就業專區

1.利用網路雲端平台及電話 介紹與銷售公司課程 2.提供客戶專業的英語課程規劃與諮詢，幫助客戶完成英文夢想 3.公司提供豐沛優質現有客戶名單，不須陌生開發 4.完整職前訓練，用專業培育國際銷售及管理人才 5.提供企業各部門職缺優先輪調機會，拓展國際視野 6.新人起薪32,500 起，並依績效隨時調昇（非常歡迎無經驗想挑戰最領域的朋友） 7.業界最佳的薪獎制度 (底薪29500+保障業績將金5000元)透明升遷制度底薪提升.... 【員工福利】 《成為AMC Group的正職夥伴》 1.進修補助、生日禮金、三節獎金禮品、績效獎金、育兒津貼、就學津貼、結婚禮金、生產慰問金、住院補助、癌症補助 2.透明暢通的績效表現升遷制度 (業績達到標準，底薪立即調升!) 3.根據勞基法見紅休（可彈性排班）,上班時段:13:00-22:00 4.勞保、健保、團保、勞退基金完全保障 5.員工推薦親友優惠及獎金方案 6.有一群有難同當，有福同享的夥伴! 7.員工免費英語課程福利一邊工作一邊提升英文能力! 8.每月五星級飯店獎勵大餐，VIP榮譽假，下午茶點心聚餐 只要您~ 1.個性外向、活潑、負責、有耐心、具服務熱誠 2.具溝通能力，能獨立作業 3.喜愛人群、熱愛分享與銷售 4.歡迎具服務熱忱、活潑開朗，並想為自己創造百萬年薪的您。

台灣BOLO冰火菠蘿專賣店 1.依照SOP發酵、烘烤麵包。 2.飲料製作。 3.店面清潔。 4.銷售、結帳、庫存管理等。 我們正在積極尋找能共同發展的夥伴，歡迎來挑戰 公司網站:：https://www.facebook.com/twboloNo.1/ 網紅介紹：https://reurl.cc/DXAaG5 *挑戰管理職(1-2人) *歡迎積極的您加入 成長的速度，取決於你的投入程度 每一步都有回報與肯定，不怕你做，就怕你不做！ 如果你也想賺錢，歡迎來電：0968981920 也可加LINE洽詢:搜尋ID：twbolohr 即可

(需具備手排車條件） 1.定期清點物料，並將物料標示並放於正確位置，必要對相關人員解說，使其容易使用 2.定期追蹤複查庫存與紀錄是否相輔有無損壞，如不符合找出原因 3.定期清潔庫存、工具、設備或貯藏室，以確保符合安全規章及存貨安全 4.倉庫物品、物料進出管理品，與請購單、發票及其他憑證是否相符 5.將進貨紀錄在帳冊或卡片 6.根據訂單依序分配物料

1. 主菜與配菜的前置作業: 切配 / 油炸 / 蒸烤 / 爐炒 2. 執行餐點SOP料理 3. 確保所負責類別的食品均符合公司品質標準的規定。 4. 保持烹飪材料的適當存量。 5. 保持高度清潔。 6. 和諧的內外場支援協助 ■ 薪資獎金： 試用期一個月，薪資為$33,000元 第二個月正式錄用後, 薪資為 35000元 (不含業績獎金) ■ 試用期即享有： ✅供餐 ✅制服 ✅勞健保及勞退金 ✅全勤獎金 ✅月考核獎金 ✅工作環境好 ■ 工作&休假時間： 8:30 ~ 12:30 / 15:30 ~ 19:30 8:30 ~ 13:00 / 17:00 ~ 20:30 9:30 ~ 13:30 / 16:30 ~ 20:30 8:00 ~ 16:30 (休息半小時) 11:30 ~ 20:30 (休息一小時) 彈性排班: 兩段班 或 連續班 四周變形工時, 彈性排班, 國定假日, 特休假 偶爾因特殊狀況可配合加班 ※地點：可依距離選擇東區或永康區或仁德區 班恩餐飲事業(股)公司專注於提供高品質的產品、服務、清潔及價值，打造「最溫暖人心的餐飲文化」為宗旨。以「西式的料理手法」製作並銷售美味、高品質的「精緻外帶外送盒餐」、「鮮食料理包」。目前公司正實施簡化門市工作流程、並打造職員開心的工作環境；2024年公司將啟動班恩便當二代店展店計畫，預計兩年內成立十家直營店，我們需要幾位廚房正職人員暨儲備幹部，執行「連鎖餐飲管理」。 1. 您必須準備並製作符合公司品質標準的各項產品，並精確執行餐期管理、庫存管理，已達成最佳客戶滿意並兼顧成本控制，所以您需要有「自律能力」要求自己遵守公司和同仁決議的規章及SOP。 2. 您需要有好的抗壓力，忍受並處理尖峰時段餐期短暫突發的混亂。 3. 如果您也具備良好的溝通能力，去跟內外場其他崗位協調並解決衝突，那你就可以參與更重要的決策討論，並得到更高的薪資及獎金分配比例；未來有機會成為內部創業職員、或是得到分紅股權和公司一同進行這個連鎖加盟的擴展遊戲。 如果您具備以上特質，歡迎加入班恩餐飲事業

✤ 外場服務 ✤ 外送支援 ✤ 環境清潔 ■ 薪資獎金： 時薪$196 無經驗可，完整培訓制度和作業流程 學習多樣的餐飲管理知識及技能 快速提高在餐飲業的經歷和競爭力 ■ 工作時間： 晚班上班時段 16:30~20:30或17:00-20:30, 依工作內容或同學的上下課時間, 上下班時間可彈性調配 (**週六.週日及國定假日須輪流排休, 無法固定休假) ■ 就職享有： -供餐 -勞健保 -勞退 -制服 -工作環境好 -同事好相處 ※地點：班恩便當東安店 *我們正在尋找渴望展現自我、實現夢想的夥伴* 如果你是喜愛與人分享美食、嚮往在歡樂的環境裡工作， 並且期望工作能力與薪資成正比，對這樣的工作文化有興趣， 跟隨著班恩成為一位管理經營者，你所投入的所有努力與忙碌， 都將距離夢想更近一步。

1.高獎金制度：底薪(5萬元~6萬元)+高獎金(5~10％)! 2.徵求超級業務將才！(不是猛龍不過江！) 3.應徵資格限制：挑戰年薪150萬以上 4.節能減碳：環保節能技術！ 5.綠能產業：友善環境！ 6.須具3年以上業務主管實務經驗 7.熟工業區、科學園區、人脈廣！曾帶領業務團隊! 8.獨當一面開發將才：EQ高、企圖心強、品德操守優良、視野廣、有國際觀。 9.市場廣闊：適用竹科、中科、南科、全台工業區、商業大樓、大賣場。

1.親子館館內設施,使用操作與維護 2.向顧客介紹館內設施特性與消費方式,主動提供顧客諮商建議 3.館內設施器具維護與清潔、維持營業場所的整潔與美觀 4.向客戶示範操作方法，顯示設備的優點，以協助顧客選擇 5.結帳作業、營業報表整理

1.接受顧客詢問或主動提供諮商建議給顧客 2.商品銷售、陳列3C商品、清潔櫥窗、維持店面的整潔與美觀 3.向客戶示範操作方法，顯示商品的優點，以協助顧客選擇 ＊無經驗可＊ 若表現良好，公司經評估 即有機會升遷： 儲備副店薪資：38000$ 副店長薪資：40000$ 店長薪資：45000$ (以上皆不含業績獎金)

1. 負責操作鍋爐及管道系統。 2. 負責安裝、維修和維護照明設施和電氣設備，確保電力正常供應。 3. 檢查各種電氣設備和設施。 4. 定時讀取電表並檢查電力負荷狀況。 5. 根據主管的指示維護各種電氣設備和設施。 6. 完成不同區域的工作報告。 7. 檢查照明設施及定時控制設備，若發現異常，及時調整。 8. 定期檢查洗衣區的電力絕緣和電力接頭。 9. 定期檢查廚房設備的電力絕緣。 10. 檢查水泵電機的運行狀況。 11. 協助值班工程師進行維修工作。 1. Responsible for operating boilers & plumbing. 2. 2. Responsible for installing, repairing, and maintaining the light facilities and electrical equipment so that the electricity can be supplied normally. 3. Check various electrical equipment and facilities. 4. Read the meter and loading conditions of electricity in a fixed time. 5. Maintain various electrical equipment and facilities based on Super’s order. 6. Finish the worksheet on the different apartments. 7. Check the lights and time-control equipment and adjust in time if it is not right. 8. Check the electricity insulates and solid electricity screw of the laundry regularly. 9. Periodically inspect electricity insulates of kitchen equipment. 10. Check the operation of the pump motor. 11. Help the Duty Engineer do the repair.

1.協助主管執行各項工程設施之操作、保養及維修作業流程。 2.配合飯店相關工程支援工作，並協助所有工程驗收。 3.協助與承包商的溝通及協調工作。 4.參與工程物品及設備之採購及庫存管理。 5.維護飯店機電設備、強弱電及給排水系統、空調冷凍設備、以及消防系統等各項設施之日常操作。 6.執行檢修維護及相關設備的定期保養工作。 7.確保各項工程系統及設備符合政府規例及安全標準。 8.維持各項系統及設備的能源效率，達到節省能源目標。 9.協助主管準備相關工程報告。 10.處理所有其他相關職務或臨時安排的項目。 11.餐飲設備執行檢修維護及相關設備的定期保養工作。 12.餐飲設備測試與教育訓練。 1. Assist supervisors in executing operational, maintenance, and repair procedures for various engineering facilities. 2. Coordinate with hotel engineering support tasks and assist in all engineering inspections. 3. Assist in communication and coordination with contractors. 4. Participate in the procurement and inventory management of engineering goods and equipment. 5. Maintain the daily operation of hotel MEP systems, electrical and plumbing systems, HVAC and refrigeration equipment, and fire protection systems. 6. Perform maintenance and regular servicing of inspection equipment and related facilities. 7. Ensure all engineering systems and equipment comply with government regulations and safety standards. 8. Maintain energy efficiency of all systems and equipment to achieve energy-saving goals. 9. Assist supervisors in preparing relevant engineering reports. 10. Handle all other related duties or ad hoc assignments. 11. Execute inspection, repair, and maintenance of catering equipment and periodic servicing of related equipment. 12 . Conduct testing and training related to catering equipment.

負責製作客房餐飲餐點，確保所製作的各項餐點品質穩定且符合水準，遵從嘉佩樂標準規範來提供專業、有禮、高效且靈活的服務，並且協助早班餐點備製。 1.遵循嘉佩樂酒店的規範，生產穩定且高品質產品，並提供專業、有禮、高效且靈活的服務。 2.擁有完整的工作知識和技能，能夠監督、糾正並展示各項職責以確保其符合標準。 3.維持廚房的一貫標準並遵循該廚房所規範的準則。 4.於日誌中回報每日產能以及任何問題，包括損壞和破損。 5.遵循酒店的標準作業流程。 6.執行所屬廚房的開始及結束營業的作業流程。 7.確保工作場所及週邊區域維持整潔有序，並遵守食品安全的標準作業流程。 8.減少損壞或浪費。 9.以有禮且有效率的方式處理顧客需求，並向主管報告任何顧客投訴或問題。 Responsible for preparing in-room dining meals, ensuring the quality and consistency of each dish meets standards. Follow Capella‘s standard procedures to provide professional, courteous, efficient, and flexible service. Additionally, assist in the preparation of breakfast items during the morning shift. 1. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance. 2. To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set. 3. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section. 4. Report in the logbook all productions and problems daily including spoilage and breakage. 5. Follow the SOP‘s of the hotel. 6. To perform opening and closing procedures established for the Place of Work as assigned. 7. To ensure that the Place of Work and surrounding area are kept clean and organized at all times and follow food safety SOPs. 8. To reduce spoilage and wastage. 9. To handle customer‘ inquiries courteously and efficiently and report colleagues‘ complaints or problems to supervisors.

完成每月制服和布巾盤點。向經理報告故障設備、維護需求和安全隱患。培訓員工所有洗衣程式，包括安全程式和設備操作。協助客房部管理層培訓、安排、評估、諮詢、紀律、激勵和指導員工。 1.檢查、監督下屬員工的儀容儀錶及出勤情況。 2.安排、檢查下屬班次，佈置任務。 3.督導各崗位工作情況，確保各項工作順利運行。 4.閱讀交接班日誌，跟進工作進度。 5.處理客人加急洗衣服務。 6.確保所有客人衣物被仔細對待，把損壞率降到最低。 7.維持客房布巾和制服的品質。 8.確保準確及時地寄出客人洗衣的帳單。 9.和下屬員工交流工作情況和工作表現等。 10.按照工作程式，培訓員工。和員工開會，討論工作問題、工作計畫、溝通資訊，並安排工作。 11.負責布巾庫房的管理，根據庫存情況填寫領貨單，報客房部經理核實。 12.做好每月盤點和布巾工作，並向客房部經理彙報盤點結果及特殊事件。 13.定期對下屬進行績效評估，按制度進行獎懲。 14.確保客人、加快服務和客衣特殊要求。按品質完成任務。 15.遵守酒店的工作政策及程序，遵守商業行為規範以及員工手冊中的條款。 16.遵守酒店安全制度、緊急情況處理規定和程序。 Complete monthly inventory of uniforms and linens. Report faulty equipment, maintenance needs, and safety hazards to the manager. Train employees on all laundry procedures, including safety procedures and equipment operation. Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. 1. Checking the employee’s grooming, behavior, and attendance. 2. Arrange and check tasks. 3. Checking every position, make sure everything goes well. 4. Read the shift note, and follow the progress. 5. To handle guest rush laundry services. 6. Ensure that all guest items are treated carefully, to minimize any damages. 7. Maintain quality control for in-house linen and uniforms 8. Ensure guest laundry charges are posted correctly and promptly. 9. To confer with assistants and supervisors on production and personnel problems. 10. To train team members according to established procedures; Conduct training meetings to discuss problems and plans, and give information and assignments. 11. Responsible for warehouse, and filling stock requisition orders. Check by the housekeeping manager. 12. To do linen inventory and dispose of it every month, report to the housekeeping manager. 13. Regularly conducting performance evaluations of subordinates, judge by reward and punishment. 14. Ensure that guests, speed up the service and the customer‘s special requirements. Complete the task with the quality 15. Abide by the Hotel’s Policies and Procedures, Code of Business Conduct, and the hotel‘s team member Handbook 16. Adhere to the hotel’s security and emergency policies and procedures.

房務員是房務部不可或缺的一員，非常注重細節。負責提供最高品質的舒適客房服務並滿足顧客的要求。 1. 根據酒店所制定的標準提供最高品質的客房舒適和整潔。 2. 隨時補充所需的客房備品至備品推車。 3. 立即向主管回報任何待修工單，以確保客房完善無損壞或在顧客進房前已修復完畢。 4. 補充更換房間內的各式備品，例如文具、文件夾、客房備品、客房簡介、酒店簡介以及各項有關酒店服務和設施的文件。 5. 拆除任何需要修理、更換、去污、打蠟或清潔的家具、窗簾和其他裝置。 6. 按照酒店規定，更換乾淨的床單和枕頭套。 7. 清潔浴室內的各項裝置並更換浴室備品。 8. 將遺失物送至房務部並填寫所需表格。 9. 按照服務標準，提供開夜床服務，包含補充minibar。 10. 處理顧客的需求，並立即將投訴回報給房務主任。 The Housekeeping Room Attendant is an integral member of the Housekeeping Department with an eye for details. The individual is responsible for providing the highest comfort level in guest rooms servicing and attending to guest housekeeping requests. 1. Provides the highest quality standard of guest room comfort and cleanliness in accordance with the hotel‘s policies and procedures. 2. Stocks supply wheel trolley with required room supplies for shift. 3. Report all work orders to the supervisor immediately to ensure defect-free guest rooms before check-in and/or guest return. 4. Replace supplies in the rooms such as stationary folders, guest supplies, compendium, hotel brochures, and information regarding hotel services and facilities. 5. Removes furniture, curtains, and other fixtures, that require repair, replacement, spotting, waxing, or cleaning. 6. Change bed linen with clean bed sheets and pillowcases as per the hotel policy. 7. Cleans all bathroom fixtures and fittings and replaces bathroom supplies. 8. Return lost and found items to the Housekeeping Office and complete the required forms. 9. Provides turn-down service according to service standards, including restocking of minibar. 10. Handles guest requests and immediately refers problems and complaints to the Floor Supervisor.

水療接待員負責健身房及水療室的日常清潔與維護。亦負責協助顧客預訂課程以及回覆任何與健身房及水療室其設備的相關諮詢。 1. 維持健身房/水療室內各項設備最高品質的清潔、舒適及狀態。 2. 執行健身房/水療室營業開始和結束的日常職務，包含各項設備的設置、維護、收納與清潔。 3. 接聽電話和電子郵件，協助顧客預約健身課程和私人訓練課程。 4. 即時向主管回報任何待修繕的事物，確保在課程開始之前健身房及教室皆無任何缺陷。 5. 幫助顧客了解各項設施與設備的安全使用方法。熟悉部門的標準作業流程以及酒店規範。 6. 隨時掌握 VIP的預訂情況，並確保團隊充分了解其喜好。 7. 隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 8. 向顧客介紹並推薦課程及設施。針對顧客的歷史記錄、喜好或要求提出建議。 9. 執行健身房/水療室營業開始和結束的日常職務，包含將使用過的布巾送回洗衣房，領取乾淨的布巾，並確保其品項與數量皆正確。 10. 處理顧客的需求，並即時將任何意見或抱怨回報給主管。 The SPA Attendant ensures the daily cleanliness, set-up, and maintenance of the Gym and spa area. The individual is responsible for assisting guests with class reservations and attending to any inquiries about the Gym and spa facilities. 1. Maintains the highest level of cleanliness, comfort, and condition throughout the Gym and SPA facilities. 2. Performs daily shift opening and closing duties, which include setting up, maintaining, putting away, and cleaning equipment. 3. Answers phone calls and email correspondences, and assists in the booking of fitness classes and personal training sessions for guests. 4. Report any maintenance issues to the supervisor immediately to ensure defect-free guest rooms before treatment appointments. 5. Assists guests in the orientation of facilities and safe use of equipment. Be familiar with the department’s standard operating procedures and hotel policies. 6. Keep informed of VIP and special attention guest reservations and ensure that the preferences are well communicated within the team. 7. Maintain an up-to-date knowledge of the hotel‘s daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information. 8. Introduces and promotes classes and service amenities to guests to, services. Makes recommendations based on the customer’s history preferences or requests. 9. Perform daily shift opening and closing duties which include exchanging soiled linens with fresh new ones at the Laundry department. Ensures the correct type and quantity of linens when doing so. 10. Handles guest requests and immediately refers problems and complaints to the Manager or Supervisor.

水療領檯 迎接及歡迎顧客進入水療及健身房。負責療及健身房預訂、引導顧客及介紹環境。 1.以微笑、眼神交流和友善的問候來歡迎和感謝顧客，並儘可能地使用顧客的姓名稱呼他們。 2.接聽電話並接受預訂，詢問並記錄顧客的喜好或任何特殊需求，將此資訊分享給相關人員或主管。 3.準確地記錄所有預訂，登記各項特殊需求並傳達給相關同事，以提供最高水準的水療及健身體驗。 4.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 5.了解各項水療及健身房服務內容及促銷活動。積極推銷各式優惠，盡可能提高營收。 6.關懷候位的顧客並向他們介紹酒店服務和相關資訊。 7.積極傾聽並回應顧客的詢問、疑慮和需求。 8.透過陪同、文字解釋、或在紙上寫下指示等方式來協助任何殘障人士（如視力、聽力或肢體障礙）。 9.執行水療及健身房開店與閉店的職務，包含收納及拆卸物品、清潔設備與區域、正確存放設備、補充備品、關燈、鎖門及完成日常清潔清單。 SPA Receptionist welcome and greet guests entering the spa and wellness center. Responsible for spa and fitness center bookings, guiding guests, and introducing the facilities. 1.Welcome and thank guests with a smile, eye contact, and friendly greetings, using the guests’ names whenever possible. 2. Answer phone calls and take reservations, inquire about and record guest preferences or any special requests, and share this information with the relevant staff or supervisor. 3. Accurately record all reservations, register special requests, and communicate them to the relevant colleagues to provide the highest level of spa and fitness experience. 4. Stay up-to-date on daily hotel services, activities, promotions, and other relevant information. If any changes occur, ensure the team is updated to ensure guests receive the latest information. 5. Be knowledgeable about all spa and fitness center services and promotions. Actively promote various offers to increase revenue. 6. Show care for waiting guests and introduce hotel services and relevant information to them. 7. Actively listen and respond to guests‘ inquiries, concerns, and needs. 8. Assist guests with disabilities (e.g., visual, hearing, or mobility impairments) by accompanying them, explaining things in writing, or giving written instructions. 9. Perform opening and closing duties for the spa and fitness center, including storing and disassembling items, cleaning equipment and areas, properly storing equipment, restocking supplies, turning off lights, locking doors, and completing daily cleaning tasks.

泳池接待員負責泳池的日常清潔與維護。亦負責協助顧客服務、安全以及回覆任何與泳池其設備的相關諮詢。 1. 維持泳池最高品質的清潔、舒適及狀態。 2. 執行泳池營業開始和結束的日常職務，包含設置、維護、收納與清潔。 3. 即時向主管回報任何待修繕的事物，確保在營業時間之前泳池皆無任何缺陷。 4. 幫助顧客了解泳池的安全使用方法。熟悉部門的標準作業流程以及酒店規範。 5. 隨時掌握酒店日常服務、活動、促銷等最新資訊。 6. 執行泳池營業開始和結束的日常職務，包含將使用過的布巾送回洗衣房，領取乾淨的布巾，並確保其品項與數量皆正確。 7. 處理顧客的需求，並即時將任何意見或抱怨回報給主管。 8. 水上活動場所之秩序與安全檢查，預防水上意外事件的發生。 9. 救生板、救生撬等救生輔助器材予以防護救援。 10.有溺者失去知覺且停止呼吸時，進行現場急救;運動損傷進行初步處理。 11.水池清潔及水質檢測維護。 The Pool Attendant/Life Guard ensures the daily cleanliness, set-up, and maintenance of the pool area. The individual is responsible for guests‘ safety and attending to any inquiries about the pool facilities. 1. Maintain the highest quality of cleanliness, comfort, and condition of the swimming pool. 2. Carry out daily operations at the swimming pool, including setup, maintenance, storage, and cleaning, at the beginning and end of opening hours. 3. Report any items in need of repair to the supervisor immediately, ensuring that the pool is free of defects before opening. 4. Assist customers in understanding safe swimming pool usage. Be familiar with department standard operating procedures and hotel regulations. 5. Stay informed about the latest hotel services, events, promotions, etc. 6. Carry out daily operations in the gym/spa, including sending used towels to the laundry, picking up clean towels, and ensuring the correct quantity and items are provided. 7. Handle customer needs and report any feedback or complaints to the supervisor immediately. 8. Monitor the order and safety of water activities and prevent water accidents. 9. Provide protective rescue equipment, such as lifeguard boards and rescue sleds, for emergency situations. 10. Perform on-site first aid if a drowning victim loses consciousness and stops breathing; provide initial treatment for sports injuries. 11. Clean the pool and maintain water quality through regular testing and maintenance.

Responsible for coordinating and overseeing all hotel operations in the absence of the General Manager or designated during nights. The principal responsibility is the safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11 pm-7 am. 1. Conduct inspections of the front of house and back of the house during the shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, and Car Parking. 2. Build strong relations with all guests, noting special attention to the hotel‘s VIPs and return guests to ensure long-lasting guest loyalty. 3. Handling complaints and resolving service ‘Glitches‘, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved promptly to guests‘ satisfaction. 4. Efficient check-in and check-out process. 5. Maintain own cash float and correct banking. 6. Update Guest History Maintenance. 7. Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed 8. Oversees the Night Audit Function. 9. Compete against a standard of excellence by setting high-performance standards and pursuing aggressive goals. 10. Strive for constant improvements take responsibility for achieving business results and persevere despite obstacles. 11. Diagnose problems and thoroughly analyze information to guide decision-making. 12. Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions. 13. Build and maintain positive relationships with all internal customers and guests to exceed their needs. 負責在總經理或夜間指派主管不在的情況下協調和監督所有酒店運營。主要責任是客人的安全和保障，並確保在晚上 11 點至早上 7 點期間準確及時地完成夜間稽核工作。 1.輪班期間檢查前廳和後廳，包括前廳、客房部、大廳、餐飲店、公共區域、停車場。 2.與顧客建立緊密的關係，辨識任何特殊需求的顧客、回訪客和 VIP，以建立長久的顧客忠誠度。 3.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 4.高效率的入住和退房流程。 5.維持自己的現金流動和正確的銀行業務。 6.更新訪客歷史記錄維護。 7.夜間工作人員的員工監督：承包商；搬運工、清潔工、客房服務人員並與人力資源部合作，確保他們的績效得到有效管理。 8.監督夜間稽核工作。 9.透過設定高績效標準和追求進取的目標，與卓越標準競爭。 10.努力不斷改進，為實現業務成果承擔責任，克服障礙堅持不懈。 11.診斷問題並徹底分析資訊以引導決策。 12.在得出結論時評估和吸收關鍵資訊並做出合乎邏輯的、有效的決策。 13.與所有內部客戶和客人建立並維持積極的關係，以超越他們的需求。

問候所有到達和離開酒店的客人，根據客人的需求保管行李並將其送到客房或大堂，特別是使用酒店提供交通服務的客人。主要負責在客人入住期間及時滿足客人的需求，並給予適當的關注。全面了解酒店的服務與設施，記錄所有重要的交通數據，並協助日常的車輛管理。 1. 與客人建立良好關係，以獲得客人的忠誠度。 2. 確保所有與客人有關的送貨服務都準確地記錄下來。 3. 確保所有交通工具的記錄都是完整且正確的。 4. 確保客人抵達及離開酒店的程序都按照標準步驟進行處理。 5. 協調並及時運送及收取客人的行李。 6. 隨時為抵達的客人及離店的客人打開大門。 7. 時刻保持工作區域的整潔。 8. 保持微笑熱烈歡迎客人的到來，並盡可能使用客人的名字來稱呼他們。 9. 為入住的客人提供客房參觀，讓客人了解酒店的各項設施和資訊。 Greets all guests and visitors upon their arrival, deliver or collect guest’s luggage according to their request in timely manner, especially the one using hotel transportation Services. Responsible for paying attention to guest needs throughout their stay. Knowing hotel product knowledge and amenities, providing accurate information of all areas in the Hotel and Guest Room. Record all necessary transportation, vehicle data and assist in the daily management of hotel vehicles. 1. Build good relationship with guests to obtain guests‘ loyalty. 2. Ensure all the delivery services are noted down accurately. 3. Ensure proper records are maintained for all transportation. 4. Follow hotel’s quality standards and procedures upon Guest Arrival and Departure. 5. Able to deliver and collect guests’ luggage in a timely manner. 6. Ensure lobby door is open immediately to the arrivals/departures. 7. Always maintain the cleanliness of work area and equipment used. 8. Greet, welcome and anticipate every guest. Best to greet them with their names. 9. Provide a tour to guests around the hotel.

嘉佩樂顧客服務專員於外線和內線電話過程中為顧客、酒店和團隊成員提供卓越的客戶服務，並且在緊急情況下，必須完全了解酒店的政策和程序。 1. 預測、辨識並回應個別顧客的需求包括但不限於餐廳、客房和/或水療預訂 2. 回答各項關於酒店設施與服務、合作的航空公司、當地景點、酒店位置等的詢問。 3. 及時且準確地將各項顧客需求傳遞給適當的部門或同事。 4. 準確且有效率地將各項資訊登錄至系統。 5. 向特定部門或人員傳達相關顧客資訊。 6. 嚴格遵守所有部門政策、工作場所安全和酒店制定的安全程序。 7. 報告任何客戶投訴及解決服務問題，並將所有反饋登錄在系統中，確保問題及時解決，令客人滿意。 8. 嚴格遵守處理緊急事件的標準政策和工作程序。 9. 維持與團隊和其他部門的積極和諧關係。 10. 參加培訓課程，並向上級或經理提供建議或反饋，以改善業務運營。 11. 尊重並機智性處理員工和/或客人的敏感和/或隱私相關資訊。 12. 確保工作區域始終保持整潔有序。 The Capella Connects Agent provides guests, hotels, and fellow team members with exceptional customer service handling both internal and external phone calls. The individual must have a complete understanding of hotel’s policy and procedure in case of emergency situations. 1. Provide responses while anticipating and recognizing individual guest needs, which includes but not limited to restaurant, room and/or spa booking 2. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc 3. Pass on requests in a timely and accurate manner to appropriate colleagues 4. Input and access data in computer with accuracy and efficiency 5. Communicate pertinent guest information to designated departments/personnel 6. Ensure adherence to all departmental standard operating policies and procedures. 7. Handle and report any service ‘Glitches’ and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner. 8. Strictly abides by standards policies and procedures governing cases of emergency situations. 9. Maintain a positive and harmonious relationship with the team and other departments. 10 Attend training sessions and provide suggestions or feedback to supervisors or managers for operational improvement. 11. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. 12. Ensures that working area is kept organized and clean at all times.

協助領班廚師製作負責區域餐點，確保所製作的各項餐點品質穩定且符合水準，遵從嘉佩樂標準規範來提供專業、有禮、高效且靈活的服務，以大幅提升員工滿意度。 1.遵循嘉佩樂酒店的規範，生產穩定且高品質產品，並提供專業、有禮、高效且靈活的服務。 2.擁有完整的工作知識和技能，能夠監督、糾正並展示各項職責以確保其符合標準。 3.維持廚房的一貫標準並遵循該廚房所規範的準則。 4.於日誌中回報每日產能以及任何問題，包括損壞和破損。 5.遵循酒店的標準作業流程。 6.執行所屬廚房的開始及結束營業的作業流程。 7.確保工作場所及週邊區域維持整潔有序，並遵守食品安全的標準作業流程。 8.減少損壞或浪費。 9.以有禮且有效率的方式處理員工需求，並向主管報告任何顧客投訴或問題。 Assist the chef de partie in preparing meals for the assigned area., produce a consistent, high-quality product, and ensure a courteous, professional, efficient, and flexible service consistent with the Capella Standards Policies & Procedures to maximize colleagues‘ satisfaction. 1. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance. 2. To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set. 3. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section. 4. Report in the logbook all productions and problems daily including spoilage and breakage. 5. Follow the SOP‘s of the hotel. 6. To perform opening and closing procedures established for the Place of Work as assigned. 7. To ensure that the Place of Work and surrounding area are kept clean and organized at all times and follow food safety SOPs. 8. To reduce spoilage and wastage. 9. To handle colleagues‘ inquiries courteously and efficiently and report colleagues‘ complaints or problems to supervisors.