求職議題

Business Function Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards. Job Description for CDD Checker： 1. Conduct due diligence on customers during new case review, regular review and trigger review, assist banks in implementing anti-money laundering policies and conduct data analysis and management as needed. 2. Cooperate with RM/CSO/Maker to understand customers, correctly assess customers‘ anti-money laundering risks, collect documents from customers/public sources, liaise with RM/CSO/Maker and other relevant legal compliance departments and complete high-quality CDD in time . 3. Provide RM with insight into client AML risk and understand the industry, client information and other relevant factors that may affect the bank‘s AML risk. 4. Familiar with and flexibly apply all CDD policies and guidelines, and complete all CDDs in accordance with guidelines and policies and regulations. 5. Work with Financial Crimes and Security Services (FCSS) to provide IBG with a clear AML/CFT advisory and CDD/KYC process. 6. Work with Compliance, Technology and Operations to manage processes, documentation to comply with regulatory requirements 7. Ensure all CDD submissions/responses are completed in a timely and accurate manner, checking relevant forms for correctness. 8. Make sure there are no overdue CDDs and make sure to perform the CDD with a fast TAT and complete all CDD-related exercises by the deadline. Work as a team and support each other to complete daily BAU work and assigned ad-hoc projects. Qualification： 1. good understanding and experiences to AML/KYC & controls 2. quality skillset to manage data extraction & report production 3. purpose-driven & relationship-led characters to collaborate with stakeholders. 4. Language ability: English reading and writing ability - Business level.

1.行銷管理及業務推展 (1)主動開發及服務內部同仁所推薦的潛在客戶及從分行及外部擴增客戶來源。 (2)協助分行業務經理領導業務團隊並提昇保險銷售績效，以達成分配給自己及分行的整體保險業績目標。 (3)透過客戶服務、交叉銷售、分行宣傳活動等來深耕客戶關係並建立品牌知名度，以擴增客戶基礎。 (4)參與例行性的教育訓練及銷售活動等，並與分行服務經理等服務同仁密切合作，以有效開發服務同仁所推薦的潛在客戶。 (5)定期召開業績檢討會，以提升銷售同仁的產能。 (6)與客戶維持良好的關係，滿足客戶的財務需求，並提升客戶與本行往來的業務種類。 (7)確定銷售同仁的銷售行為係依據並符合內部政策、標準、準則、規章及主管機關及監理機構所訂定的規章及法規。 2.人才及客戶體驗管理 (1)培訓發展及輔導銷售同仁，以提升其保險銷售績效及與客戶間的互動關係。 (2)與銷售同仁保持明確及即時溝通，以共同達成保險銷售目標。 (3)建立團隊成員中的信任及士氣，並能與分行中的其他同仁密切合作。 (4)協助分行業務經領導業務團隊提供客戶最佳的金融服務，並達到在多個客户滿意度調查/ 追踪計畫中（例如神秘顧客及電話服務調查）針對保險的預設滿意度水準。 3.稽核及合規監控 (1)確保完全符合內部政策、標準、準則及規章及主管機關及監理機構所訂定的規章及法規。 (2)透過教育、監控及有效的補救措施協助分行業務經理提升分行營運的控制及合規質量，並密切的與分行服務經理合作以保持銷售團隊的營運標準。 4.分行行政管理 (1)滿足客戶的需求，並依據本行的客戶申訴處理準則及時的解決客戶抱怨案件。 (2)反映並建議分行業務經理有關於客戶的意見及競爭對手的作法。

工作職掌: 協助分行舉辦理財說明會、進行每日市場分析與報告，提供即時的資訊給理專。需給予教育訓練，協助理專提升專業，包含:市場/產品等。與分行經理及業務主管合作，進行顧客分析並提供合適的投資理財規劃諮詢，符合客戶需求。提供策略面的專業，協助分行提升分行績效與理專生產力。 Responsibilities: - IC play the role as the speaker for the small client seminar held at each branch. - To distribute the market outlook and asset allocation model related knowledge to our existing customers as well prospectors. - IC should be the trainer of sales people and help on solving all kind of market/product relevant inquiries from sales people. - Refine the sales trainings via morning update and informal communications with sales people. - Co-work with BBM and sales lead on the analysis of customer composition, and help BBM/sales lead and sales to develop suitable product/pricing strategy to service the customers at the branch level. - IC should join call with TRMs to know the customers needs, advice suitable product and fulfill customer needs. - Help in writing the market outlook/product related materials for the purpose of sales training and role plays. - Help to promote and educate the DBS-Morning Star asset allocation model to TRMs and clients. - Responsible for the feedback of voice and requirements to CIIP research team and product teams. - Develop strategies to help TRM to acquire new customers and to acquire new money.

1. 依照客戶需求推薦信用卡產品。 2. 地點很自由，可選擇跑攤駐點、企業團辦-到公司辦說明會還是掃街陌開。 3. 提供完整的教育訓練，新手沒關係，有團隊協助，上手很快速。 4. 外商福利好，第一年即享14天年假，讓你兼顧工作與生活。 5. 上班時間不固定，排班、輪休 。 你沒有人脈，想做業務? 想要挑戰自己，渴望拜百萬年薪? 那就快快投下履歷，星展歡迎你的加入，

ob Purpose : The position will provide operational support in the function under HRSS for the staffing related transnational support. The ideal candidate will work closely with HR all functions to drive execution and provide a 3BW HR experience. This role will also assist in the daily management and distribution of work arrangement to maximize operational efficiency. Job Duties & responsibilities : 1.Build/manage day-to-day HR operations/ transnational services and ensure the service is delivered with high quality and efficiency, including various staffing activities such as new hire induction, probation, transfer, exit, termination, etc. 2.Provide support to maintain HR policy, procedures, analytics, and programs. 3.Develop and maintain oversight procedures to monitor transnational activity, optimize services, manage costs and performance, drive continuous improvement and innovation, and improve efficiency and quality of services. 4.Ensure compliance with internal control standards and implement procedures to ensure efficiency, data integrity and integration of various HR systems. 5.Partner with HR management to align appropriate resourcing. 6.Collaborate effectively with other HR functions in order to execute tasks and fulfill key deliverables of HRSS Department. 7.Continually assess existing processes and programs. Develop new initiatives to increase efficiency and manage cost. 8.Support and process work and project assignments. Perform other related duties and responsibilities as assigned to support initiatives which align with scorecard. 9.Continuously drive improvements in process improvement and make sure high standard of data accuracy and compliance can be achieved.

Business Function Group Human Resources has the important role of attracting, retaining, and nurturing talent to ensure that DBS continues to be a competitive employer in Asia. With a well-established team of HR partners, we support and deliver effective people-based solutions and services across businesses. Our goal is to build a high-performance organisation by empowering and engaging our employees. Because we believe that banking is about people. The role is to provide HR advice to Business & Support Units (BUs/SUs) on all HR issues to achieve business goals. It includes planning, developing & implementing HR strategies within & across units on Reward Management, Talent Acquisition & Development and HR Strategy & Management. Key Accountability: • Engage and proactively partner the Business Unit Heads in understanding their business needs and provide strategic advice and initiatives to achieve the business goals • Provide the strategic interface to senior managers / stakeholders through the provision of high quality guidance and support in developing and progressing people management solutions to achieve business objectives • Drive and support the development and delivery of cultural change plans and interventions • Coach, support, mentor and challenge managers in the application of HR policies and practices, provide advice and guidance on complex HR issues in order to minimize Risk and financial exposure • Work in partnership with specialists Human Resources to ensure coordination in project / policy development and the enhancement of information provision and services to employees • Plan, develop & organize communication sessions for staff on all programs while addressing specific business requirements and employee engagement topics. • Work with Group HR on possible regional initiatives to drive change across the BUs/SUs in Taiwan; ensure that all programs & activities roll out are aligned with group policies & local statutory requirements.

Job Description: This Employee Relations role is responsible for a range of employee relations activities and the provision of professional advice to ensure healthy employee relations and compliance with labor regulations and DBS’ employment relationship policy and standards. Job content: - •Develop healthy relationships with internal employee groups and external labour authorities. •Implement DBS’ employee relations strategy to minimize the negative impact of employee grievances or collective labor disputes, and maintain a productive and harmonious workplace. •Collaborate with key stakeholders to design and implement employee relations initiatives to ensure compliance with policies and practices. •Liaise with related parties to investigate and resolve grievances and develop strategies to prevent their recurrence. Provide advice and guidance on disciplinary, grievance and general employee complaints, as well as coach managers where appropriate. •Represent management in negotiations and dispute resolution with employees, unions, employer bodies, government agencies, labor relations authorities, and other agencies to protect the organization’s interests. •Ensure all employer-employee relationships in the organization comply with laws, regulations, employment policy and standards, employment contracts and collective agreements. •Analyze and interpret collective bargaining trends, labor issues, market practices, regulations, and laws to understand their impact on the organization. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Purpose 1. To review the regulatory reports and ensure they are accurate and submitted to the regulators in a timely manner 2. To support Head of Local Regulatory Reporting to reinforce the control environment, e.g. streamlining the processes, control framework, requirement interpretation, cleaning up data quality issues, guidance to team members, proper escalation, etc. 3. Other ad hoc projects as needed Job Duties & responsibilities 1. Reporting - Review and double check regulatory reports to ensure the accuracy before submission - Provide guidance to the team members for regulation/regulatory requirements - Coordinate the regulatory matters, e.g. new regulation/ requirements, process improvement, communication across the units - Conduct knowledge transfer, including regulation, regulatory requirements, reporting requirements, LRR system, etc. - Answer the queries or ad-hoc requirements requested by the regulators 2. Control - Support to set up a proper control framework to improve the process of reporting - Streamline the processes to improve the efficiency - Detect data quality issues and find out the solutions - Keep regular tracking for monthly Finance Key Regulation Ratio Report - LRR system maintenance 3. Others - New product/system implementation - System enhancement project - LRR system maintenance: updating report spec with new regulatory requirements or new products and also performing report UAT, UI UAT, LV, etc. - Projects - Group initiatives

主要銷售品項: 小火鍋、鍋燒系列、拌麵 1.接待客人 2.餐飲服務 3.簡易餐點製作、相關產品介紹、顧客服務、門市整潔 4.結帳

1.小團體課程教學服務 2.私人課程指導服務 3.環境整潔維護 4.課程銷售業務 5.顧客環境導覽參觀 6.協助櫃檯相關

1.熟悉公司規章及客服作業流程 2.傾聽並能迅速回覆顧客問題解決客戶疑問 3.顧客意見登入，及客服人員自身意見提供，以供公司做改進 4.承諾顧客之事項後續處理，相關需求表單填寫等 5.定期與主管檢視顧客滿意度，並調整日後客服技巧改善及調整 6.陳列商品、清潔櫥窗、維持營業場所的整潔與美觀 7.向顧客說明貨品的性質、特徵、品質與價格 8.向客戶示範操作方法，顯示商品的優點，以協助顧客選擇 9.在成交後，包裝商品、收取款項、交付商品、開發票或收據，完成交易手續 10.在當天結束營業前，統計銷售情形、盤點貨品存量及撰寫當日業務報表

1.小團體課程教學服務 2.私人課程指導服務 3.環境整潔維護 4.課程銷售業務 5.顧客環境導覽參觀

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