越南留學生討論區
餐務主任負責執行餐務部門的各項行政與日常清潔作業,包含廚房的順利運作。主要負責安排分派職務並追蹤待處理項目。亦須指導和監督團隊,確保各項設備完善、整潔無損壞,打造專業的工作環境。 1.在必要時支援部門並加強作業標準與流程。 2.確實地傳達期待、認可績效並產生一致的業務成果。 3.協助、管理與培訓同事,使其發揮最大潛力。餐務主任同時亦須協助廚房擺盤。 4.處理顧客抱怨並迅速修正以解決問題,使顧客滿意。 5.將客人意見傳達給餐務經理並採取適當的行動。 6.維持廚房的整潔與衛生,並遵循由食品衛生管理經理所領導的 HACCP 計劃,包含依照要求針對區域進行深層清潔。 7.負責確保各式杯盤與銀器皆被確實清潔。 8.詳細登記各項操作設備與用品的庫存數量及破損記錄。 9.確實遵守各項衛生與安全標準和規範。 10.與各部門維持緊密的工作關係,以確保營運上的有效溝通,成為部門間合作的榜樣。
服務員充滿熱情並致力於提供嘉佩樂最高標準的服務,為每位顧客打造難忘的用餐體驗。事先預測顧客的服務需求,了解菜單、飲料單和每日特色菜的選項。 The Restaurant Server is an enthusiastic member who is dedicated to providing the highest standard of Capella in the curation of a memorable dining experience to all guests. The individual anticipates and service guests needs and is knowledgeable about all available menu options, beverage lists and daily specials. 1. 提供最高品質的舒適度,傳達嘉佩樂品牌、價值和願景,為顧客和團隊成員創造令人讚嘆的體驗 2. 預測顧客的服務需求,包含詢問顧客問題以了解需求,透過記錄喜好來提供個人化服務。 3. 確實檢查並結帳,遵守各項現金交易和信用卡交易流程/規範,包含增加及收取小費。 4. 充分了解菜單中的餐點和飲料品項並能夠推薦餐酒搭配以及推銷合適的替代品項。 5. 遵守各項部門的安全規定和流程,確保環境整潔及安全。 6. 專業、積極、即時地滿足顧客的服務需求。 7. 向廚房傳達各項餐點需求、飲食禁忌或其他特殊需求。 8. 充分了解富比士服務標準對於提供卓越審計和服務績效的重要性。 9. 處理並排解顧客訴願,在系統內登錄顧客意見回饋。確保問題及時解決,讓顧客滿意。 10. 依照活動類型和服務規定擺設餐桌,包含桌巾、杯盤和餐具的類型,確保各項用品均符合品質標準。 11. 執行餐廳開店與閉店的職務,包含收納及拆卸物品、清潔設備與區域、正確存放設備、將冰箱上鎖、補充備品、關燈、鎖門及完成日常清潔清單。 12. 使用各樣瓷器、玻璃杯和銀器前須拋光並檢查其外觀及清潔度。 13. 充分了解菜單中的每道餐點和飲料的成分與價格。 14. 遵循酒店特定流程處理任何緊急情況(如疏散、醫療緊急情況、自然災害)。 1. Provide the highest level of guest comfort and ensures the delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members. 2. Anticipate guests‘ service needs, including asking questions of guests to better understand their needs and provide personalized service through noting down guest preferences. 3. Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity. 4. Be knowledgeable in food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. 5. Adhere to all departmental safety and security policies and procedures to ensure a clean, safe, and secure environment. 6. Address guests‘ service needs in a professional, positive, and timely manner. 7. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. 8. Recognizes the importance of Forbes standards as to deliver excellent audit and service performance. 9. Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction. 10. Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. 11. Perform closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. 12. Polishes and inspects the cleanliness and presentation all china, glass, and silver prior to use. 13. To be knowledgeable of all ingredients and prices of the food and beverage listed on the menu. 14. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
麵包一廚/二廚負責在工作站並準備各類麵包項目,包括準備、烘焙和擺盤菜餚。此職位將指導廚房某一區域的日常運營,提出持續改進的建議,遵守顧客服務標準,並支持維護食物衛生、健康和安全標準的工作。 1. 遵循嘉佩樂酒店的規範,生產穩定且高品質產品,並提供專業、有禮、高效且靈活的服務。 2. 能夠靈活地在各餐飲部門內輪替值班。 3. 維持廚房的一貫標準並遵循該廚房所規範的準則。 4. 於日誌中回報每日產能以及任何問題,包括損壞和破損。 5. 遵循酒店的標準作業流程。 6. 執行所屬廚房的開始及結束營業的作業流程。 7. 確保工作場所及週邊區域維持整潔有序,並遵守食品安全的標準作業流程。 8. 在甜點廚房區域引導員工控制份量和減少浪費,以達到最小損耗。 9. 以有禮且有效率的方式處理顧客需求,並向主管報告任何顧客投訴或問題。 The commis directs the preparation of a variety of bakery items at a workstation, which includes preparing, baking and plating dishes. Adheres to customer service standards and supports initiatives to maintain food hygiene, health, and safety standards. 1. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance. 2. To be entirely flexible and adapt to rotate within the Food & Beverage Department of the hotel as assigned. 3. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section. 4. Report in the logbook all productions and problems daily including spoilage and breakage. 5. Follow the hotel‘s SOPs. 6. To perform opening and closing procedures established for the Place of Work as assigned. 7. To ensure that the Place of Work and surrounding area are kept clean and organized at all times and follow food safety SOPs. 8. Guide staff in portion and waste control in the pastry kitchen section to minimize loss and wastage 9. To handle guest inquiries courteously and efficiently and report guest complaints or problems to supervisors.
中餐廳領班將協助中餐廳主任在其負責區域內提供顧客服務,為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 1.協助中餐廳主任提供顧客服務,以實現卓越的營運績效。 2.確實地傳達期待、認可績效並產生一致的業務成果。 3.監督中餐廳開始與結束的工作流程,包含酒杯拋光和事前準備(如餐桌擺放,轉場以及清理等工作)、妥善儲存以及餐期結束後的器具盤點。 4.協調所屬工作區域內的職務,確保服務順利進行。 5.處理並排解顧客訴願,在系統內登錄顧客意見回饋。確保問題及時解決,讓顧客滿意。 6.保護顧客和同事的隱私與安全。 7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 8.能夠執行部門內的所有職務,並在必要時協助輪班。 The Chinese Restaurant Captain assists the Chinese Restaurant Supervisor in providing guest service, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests. 1. Assists The Chinese Restaurant Assistant Supervisor in providing guest service and delegating daily tasks to deliver an exceptional operating performance. 2. Communicates expectations, recognizes performance, and produces consistent desired business results. 3. Supervises the workflow of opening and closing shift including polishing of glassware and mis-en-place preparation (i.e. table setting, turnover, clean up, etc.), proper storage, and count of operating equipment at the end of the day. 4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 6. Protect the privacy and security of guests and coworkers. 7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 8. Be able to perform all tasks within the department and assist in shift coverage when necessary.
安全員將保護其指定的場域、資產和人員。處理醫療事故、撰寫事件報告、與各部門聯繫並提供所要之的相關資訊。 1.酒店內外各區域的定期巡邏。 2.確保酒店內外部人員皆遵守地方法律和酒店所制定的政策及程序,以維持安保的最高標準。 3.每日檢查各項監視器系統、電子安全設備和火災警報系統。 4.根據酒店政策與程序對各項事件、犯罪或可疑人物進行調查。 5.協助定期進行消防安全演習。 6.處理、回應及匯報任何事件,並保存各事件報告的彙整。 7.處理任何醫療事件,並在必要時向相關單位通報。 8.以友善和熱情的態度協助顧客、訪客、同事、供應商及合作夥伴。 9.確保工作區域保持整潔有序。 10.向相關部門回報任何問題或損壞,以確保館內的各項設施及服務沒有任何缺陷。 11.充分了解富比士服務標準對於提供卓越審計和服務績效的重要性。 12.與各部門維持緊密的工作關係,以確保營運上的有效溝通,成為部門間合作的榜樣。 13.嚴格遵守酒店所制定的部門營運標準、政策及程序。 The security officer will protect their designated areas, assets, and personnel. They will handle medical incidents, write incident reports, liaise with various departments, and provide the necessary relevant information. 1. Conduct regular patrols of various areas both inside and outside the hotel. 2. Ensure that all personnel inside and outside the hotel comply with local laws and the hotel’s established policies and procedures to maintain the highest security standards. 3. Inspect all surveillance systems, electronic security devices, and fire alarm systems daily. 4. Investigate incidents, crimes, or suspicious individuals according to hotel policies and procedures. 5. Assist with regular fire safety drills. 6. Handle, respond to, and report any incidents, and maintain records of event reports. 7. Address any medical incidents and report them to the relevant authorities if necessary. 8. Assist customers, visitors, colleagues, suppliers, and partners with a friendly and welcoming attitude. 9. Ensure that work areas are kept clean and organized. 10. Report any issues or damage to the relevant departments to ensure that facilities and services within the hotel are flawless. 11. Fully understand the importance of Forbes service standards in providing exceptional audit and service performance. 12. Maintain close working relationships with various departments to ensure effective communication in operations and set an example of interdepartmental cooperation. 13. Strictly adhere to the hotel’s operational standards, policies, and procedures.
對客房、公共區域打掃乾淨後進行檢查,確保品質標準。列印房態差異報表,驗證客房狀態,確定不一致的客房,確定客房清潔的優先順序,並更新退房狀態。協助客房經理管理日常運營,協調客房部與工程部、前臺的溝通。準備、工作報表,完成所需的文書工作。協助客房經理招聘、培訓、評估、諮詢、懲戒、激勵和指導員工等工作。 1.掌握酒店客房狀態,客人情況及其它相關資訊。 2.檢查員工服儀,行為規範及到崗情況。 3.制定工作計畫,培訓計畫及年度預算。 4.安排主管排班,分配工作任務並進行分工。 5.檢查監督各工作區域的清潔衛生和服務品質。 6.負責本部門所有機器設備的維護保養與更新。 7.檢查各分部主管制定的工作計畫。 8.每天抽查重要客人的房間、空房及維修房。 9.督導檢查各分部的培訓。 10.督導檢查各辦公室工作流程及工作狀況。 11.處理客人投訴。 12.熟悉部門內各方位的消防系統開關、設施的位置及使用方法。 13.完成上級安排的其它各項工作。 Inspect guest rooms, public areas, etc. after being cleaned by the Housekeeper to ensure quality standards. Run discrepancy reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update the status of departing guest rooms. Assist the Housekeeping manager in managing the daily operations. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office. Prepare, distribute, and communicate changes in assignment sheets. Complete the required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. 1. Have the room status, the information of guests, and any other things 2. Checking the employee’s grooming, behaviors, and attendance. 3. Making a working plan, training plan, and annual budget 4. Arranging supervisor’s shift, tasks and dividing work 5. Checking sanitation hygiene and service in all working areas. 6. Responsible for the equipment’s corrective maintenance and update 7. Checking the working plan of supervisors 8. Snap Checking the guest’s room, empty room and repair room 9. Checking the training of Sub-sector 10. Checking working procedures and status in every office 11. Solving the guests’ complaints 12. Knowledge of fire protection systems, the location of equipment, and using method 13. Finish other works assigned by leaders.
調酒師是一個充滿熱情和積極性的人,能夠為客人提供高水平的個性化和即時的服務。他/她負責酒吧的日常營運。 1. 提供顧客服務,並協助外同事互相支援 2. 執行部門的日常開閉店工作,確保所有團隊成員遵守酒店制定的服務標準、部門政策和操作程序。 3. 通過迅速歡迎並禮貌地服務客人,同時進行有意義的交流,提供卓越的服務。 4. 完全了解咖啡、飲品和菜單的供應內容,預測客人需求並提供高水準的服務。 5. 維持酒吧的高標準清潔、安全及設備狀況。 6. 確保酒吧及其設備保持清潔並完全可用。 7. 負責庫存檢查及酒吧用品的管理,確保所有庫存維持在適當水平,當庫存不足時,通知主管/經理。 8. 維持庫存記錄,並通知團隊如果有物品庫存不足或快要用完。 9. 認識LQA及富比士標準的重要性,以提供優秀的審核和服務表現。 10. 維持對酒店每日服務、活動、促銷及事件的最新了解,並有效地向團隊成員傳達所有變動,確保客人獲得最新資訊。 The Mixologist is a passionate and positive individual who provide a high level of personalized and timely service to the guests. The individual is responsible for running the daily operations of the bar. 1. Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy. 2. Performs the daily opening/closing shift duties of the department and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel. 3. Provide exceptional service to guests by promptly welcoming and courteously serving guests while engaging in meaningful conversation. 4. Be fully informed of Coffee, beverage and menu offerings, in anticipation of guest needs and to deliver highly attentive service. 5. Maintain high standards of cleanliness, safe and condition of the bar. 6. Ensure the bar and its equipment are clean and fully functional. 7. Responsible for inventory checks and management of all bar supplies, ensuring that all stocks are maintained. Notify supervisor/manager when stocks are running low. 8. Maintain a record of inventory supplies and inform the team should any item is low or running out. 9. Recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance. 10. Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
1.教導幼兒良好的基本生活習慣,並保護其安全 2.鼓勵幼兒學習如何自我表現並參與團體生活,以促進其社會行為的正常發展
1.針對預約客人進行確認、安排及進行相關課程 2.頭皮護理相關諮詢,建議產品使用 3.操作頭皮相關課程,提供顧客高品質服務
1. 各項費用支付憑證審核及帳務處理。 2. 應付帳款核對整理付款。 3. 協助處理公司相關行政庶務工作。 4. 主管交辦事項。
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1.針對升學考試科目編寫教材並教導學生學習,評鑑其學習成果,並解決學生的疑惑 2.精通英文與中文兩種語言,將一種語言的文字內容轉寫成為另一種文字
接待訪客:接待上店頭客戶,並協助處理相關事宜,如預約會議室、提供資訊等。 電話接聽:接聽來自內外部的電話,協助轉接或留言,確保溝通暢通。 文書處理:協助處理文件、表格、會議記錄、物件相關文件,並負責將其歸檔和整理。 行政支援:處理辦公室文件、安排行程、會議支援、處理出差和報銷等相關事宜。 維護秩序:負責維護前臺的秩序和整潔,確保辦公環境的良好形象。 其他工作:根據需要協助處理其他相關工作,如準備茶水、購買辦公用品等。
校內學童膳食料理
主動向顧客提供詳細的商品試吃介紹,協助顧客進行購買決策。 接聽顧客來電,正確記錄並協助完成訂單處理與確認事宜。 負責門市商品陳列管理,確保商品擺放整潔、美觀且易於顧客選購。 維護營業場所清潔,確保門市環境符合食品安全與衛生要求。 協助執行促銷活動與商品推廣,提高顧客購買意願和銷量。 收銀結帳操作,熟悉結帳程序及POS系統,確保交易準確完畢。 處理顧客問題與需求,提供專業友善的服務創造良好購物體驗。 定期盤點庫存,確保商品數量充足並追蹤補貨需求。
處理學生點名、管理學生之秩序、課業督促輔導、整理教室、錄製上課DVD、介紹補習班的升學資訊、協助活動行銷,課程介紹,主管交辦事項等。
「工作內容」: ☆ 誠徵全職人員須有3年以上經驗優先錄用,從事廚房協助各區職務,有經驗者為佳。 有炒台經驗者尤佳。 應徵 本職務 (廚房炒台)需有餐飲炒台經驗者二年以上 再進入本公司職務教育訓練三個月後依能力發派工作 ☆ 應徵者有中餐炒台二年以上工作經驗者優先錄用 ☆ 提供勞保、健保、團體保險、勞工退休金提撥 ☆ 三節禮金、員工聚餐、員工用餐優惠 本工作屬兩段班 上班時段09:30~14:00 17:00 ~ 21:00 ☆月休八日、特休/年假 ☆ 月底薪36000 ~ 44000 ☆ 全勤2000 ☆ 每季業績盈餘獎金分紅 ☆ 員工年終獎金 ☆ 年度員工健康檢查 ☆ 年度定期委外服務教育訓練 ☆ 每月固定週期性員工教育訓練 ◎◎◎泰味風華。盡在蘭那◎◎◎ ※ 有意願加入泰式美食餐飲服務團隊之工作夥伴並自願接受培訓者 請聯絡: 面試主管 陳主廚 0913-086363 ***請直接電話連絡面談事宜*** ***請直接電話連絡面談事宜*** ***請直接電話連絡面談事宜*** ***請主動聯絡面談時間及工作事宜*** ◎◎◎泰味風華。盡在蘭那◎◎◎
工作內容: 1.新產品、新製程、新物料的開發、測試和量產導入 2.新製程設備之評估、開發、測試和導入 3.製程品質及客訴問題之問題分析改善 4.營業方面之技術支援 5.技術趨勢的掌握與核心技術的建立深耕
1. 操作及設定橡膠成型機台,執行橡膠成型加工程序,確保生產穩定。 2. 維護機台運作順暢,協助處理現場外籍移工生產相關問題。 3. 檢測橡膠製品品質,並記錄生產品質數據。 4. 解決生產中機械異常問題,確保運行效率。 5. 協助材料備料,操作前檢查原料充足性。 6. 定期清潔和保養橡膠成型機台設備。