CSR專區

Responsibilities: Technical: • Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions. • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. • Responds to situations where first-line product and escalates or finds solutions in malfunctioning equipment or software. • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. • Partners with the account team to present to customers the problem statement, identified root causes and getting buy-in on proposed solutions • Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis • Drives required actions at the customer site to resolve escalations and prevent repeat problems • Liaises between Customers, Product Groups, Field Sales, Business Development and other organizations to ensure closure of product issues. May works closely with Account GM(s), CSOMs and other senior level engineers in Field, CSBG and GPG. • Participates in the review of procedures, processes and tool design impacting development activity. • Manages projects and provides reports to management to deliver the desired result. Conduct customer escalation meetings. • Present technical and marketing materials to a high standard. Leadership: • Participates in Lam‘s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application. • Acts as technical mentor for field and account engineers and may design or conduct training sessions. Customer Relation: • Provides support to customer/users where the product is highly technical or sophisticated in nature. • Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue. • Support process projects and manage customer and product group to drive to closure.

What You‘ll Do: • Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam‘s complex electro-mechanical and electronic systems at customer sites. • Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. • Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. • Maintain records and reports to coordinate activities between Lam and the customer. • Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. • Transparently discuss opportunities and challenges with customer to increase trust. • Update customer on status of Lam tools as needed.

Job Responsibilities: 1. Order processing: Process customer orders, ensuring accuracy and efficiency in order entry; Track and monitor order status, providing regular updates to customers. Sox control and compliance. 2. Customer interaction: Manage incoming calls from external customers and internal filed engineers in a professional and courteous manner; Act as the primary point of contact for customers seeking information about Spare Parts; Listen attentively to customer inquiries, concerns, and requests. 3. Issue Resolution: Assist customers in resolving issues, such as order discrepancies, product defects, by coordinating with relevant departments; Initiate returns or replacements as needed, ensuring customer satisfaction. 4. Streamline projects: collaborate with company G&O on the program management. 5. Cross functions operation: accept new assignments during CSBG sections of CS, Logistics and CSBG Admin , and own ability to handle the cross functions operation.

【Mission】 Own the end‑to‑end regional logistics network for spares—covering materials flow, inventory integrity, import/export compliance, 3PL performance, and customer service levels—to minimize fab downtime and maximize on‑time delivery with cost discipline. 【Key Responsibilities】 • Ops/Inventory: plan/control flow & data; ensure critical parts; run multi site WH/resupply; escalation; align to build plans; own financials/budgets; drive 8D/5 Why/Fishbone. • Compliance: SOX/ISO, safety, environmental, quality; BCP readiness. • 3PL/Systems: 3PL governance; WMS/SAP integrity; improvements & deployments (ECC/S/4/EWM, WMS, TMS); QC KPIs/training • Local transportation:　Develop and execute transportation strategies aligned with company goals. • People: hire/develop/evaluate; high trust, data driven, customer first. • IE & Customer: value stream, time/motion, capacity/bottlenecks; data prioritized fixes; A3/Kaizen/RCCA; SOP/WMS/TMS/SAP updates; customer window; voice of the cusotmer→projects; change control.

• Conducts technical training courses for customers and/or employees in the use of complex situations for multiple products. • Interacts with customers and functional organizations to develop specifications for content of courses. • Prepares lesson plans from engineering documentation, field service requirements or software documentation. • Works with engineering, technical support and manufacturing to ensure that course material reflects current product features. • Instructs participants in both classroom lectures and laboratory sessions. • Follows up to determine applicability of course material.

Job Duties and Responsibilities (Technical and Operational) 1. Responsible for HVM Fab sales activities including revenue commits and delivery, building customer trust and installed base management (escalation, contract performance, CoC and productivity). 2. Provide accurate sales forecasts and update regularly regarding to change of prior plan. Issue quotation, Configuration and NSR (Non-Standard Requirement) for proper configuration and system slotting 3. Developing and executing strategies and actions for account team key application defense and penetration. To gain market share, and profitability. 4. Understanding Internal & External customers‘ needs and to build a strategic & sustainable relationship with them. 5. Serve as the primary Lam person regarding TSMC product/Business details and explanation, handling appropriate paperwork pertaining to Sales and delivery, and final negotiations. 6. Regular collaboration/coordination with Account‘s Sales/Process/Service Team in order to review status and plans to ensure an organized and efficient approach to penetration and installed base success to ensure Customer Trust activities. 7. Coordinate specific installation and process acceptance schedules with CSOM for timely system acceptance and manufacturing readiness.

Technical 1. Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision 2. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate. 3.Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. 4. Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required. 5. On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site. 6. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. 7.Execute project action items under direct supervision. 8. Perform other related duties as assigned by senior FSE / supervisor. Leadership 1. May Provide on-site instruction to sub-contractors and customers. Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2.Shadow more experienced engineer at customer site.

Technical 1. Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision 2. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate. 3.Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. 4. Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required. 5. On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site. 6. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. 7.Execute project action items under direct supervision. 8. Perform other related duties as assigned by senior FSE / supervisor. Leadership 1. May Provide on-site instruction to sub-contractors and customers Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2.Shadow more experienced engineer at customer site

1. Develop Lam’s spare parts business strategy in collaboration with Business Development Managers, the tool sales team, and Product Groups. 2. Execute Lam’s business strategy and project plans to secure and grow spare parts market share across all Lam platforms. 3. Streamline spare part–related processes and ownership, including loaners, New Part Applications (NPA), Part Change Notifications (PCN), Product Lifecycle Management (PLC), part attribute definition, and part pricing parity. 4. Lead spare part cost reduction projects, including localization initiatives and alternative solution development in collaboration with Product Management and the Business Groups.

Technical 1. Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision 2. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate. 3.Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. 4. Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required. 5. On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site. 6. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. 7.Execute project action items under direct supervision 8. Perform other related duties as assigned by senior FSE / supervisor Leadership 1. May Provide on-site instruction to sub-contractors and customers Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2.Shadow more experienced engineer at customer site

1. High travel rate: 70~75％ of the time, including international travels. 2. Comply with all safety procedures and demonstrate safety consistently as a value. 3. Complete the installation by consistent result with specified cycle times. Control the spending within budget. Train the local engineer to have same knowledge and skills. 4. Perform all standard installation activities from system move-in (Tier0), hardware setup (Tier1), process tuning (Tier2) independently. 5. Be able to run upon shift model as needed and perform routine preventative maintenance within established timeframes. Complete quality repairs. 6. Plan assimilation & Training: Train ramping operations (SOP, EHS), product knowledge assimilation, and conduct cross-product training during off-ramping. 7. Organize startup lesson learn with overall account team. 8. Work with site management to drive the MFG (manufacturing) quality improvement plan. 9. Diagnose and resolve technical problems. Use training and experience to identify process and software or hardware related system problems. 10. Assume responsibility to follow customer ground rules, regulations, and for complete customer satisfaction within work area. Assist in planning, communicating, and coordinating the installation plans with customer. 11. Respond to fab issues by communicating with other engineers and participating in escalation conference calls. Apply diagnostic techniques, using of documentation, and test equipment with assistance from senior engineer. May participate in projects to reduce costs and increase uptime.

We are looking for a talented Senior Engineer ( with EOS, DV, DVP or Sabre3D experience will be great) to become a part of our Global Flexible Workforce Team. 1. High travel rate: 75％ of the time, including international travel (could over 50％). 2. Comply with all safety procedures and demonstrate safety consistently as a value. 3. Complete the installation by consistent result with specified cycle times. Control the spending within budget. Train the local engineer to have same knowledge and skills. 4. Perform all standard installation activities from system move-in (Tier0), hardware setup (Tier1), process tuning (Tier2) independently. 5. Be able to run upon shift model as needed and perform routine preventative maintenance within established timeframes. Complete quality repairs. 6. Plan assimilation & Training: Train ramping operations (SOP, EHS), product knowledge assimilation, and conduct cross-product training during off-ramping. 7. Organize startup lesson learn with overall account team. 8. Work with site management to drive the MFG (manufacturing) quality improvement plan. 9. Diagnose and resolve technical problems. Use training and experience to identify process and software or hardware related system problems. 10. Assume responsibility to follow customer ground rules, regulations, and for complete customer satisfaction within work area. Assist in planning, communicating, and coordinating the installation plans with customer. 11. Respond to fab issues by communicating with other engineers and participating in escalation conference calls. Apply diagnostic techniques, using of documentation, and test equipment with assistance from senior engineer. May participate in projects to reduce costs and increase uptime.

【招募職缺】 設備工程師｜Field Service Engineer • 電機／機械／航太 / 自動控制 等相關理工科系學士或碩士畢業 • 對半導體產業及設備工程職務具高度興趣 • 需有機械相關的基礎知識 有半導體製程知識者尤佳 • 需有問題解決、溝通表達、團隊精神、主動學習等能力 • 需能配合大多數工作時間內，穿著無塵衣且將在無塵室環境中工作 ______________________ 【面試資訊】 • 活動日期：3/28（六） • 活動時間：上午場 09:00–12:00｜下午場 13:00–16:00 • 活動地點：台南 • 工作地點：台南／高雄 ※ 3/28場次優先招募台南/高雄職缺。錄取後需配合公司安排在這兩個地區工作，若對於這兩個地區有意願再請投遞履歷。 ______________________ 【活動亮點】 • 與部門主管及 HR 現場面對面交流 • 深入了解美商半導體設備商的實際工作內容、值班模式與員工福利 ______________________ 【招募流程】 • 第一階段｜履歷投遞與英文能力評估，若無英文成績單需參加線上英文測驗 • 第二階段｜由用人主管進行履歷審核，若審核通過者將於 2 週內安排電話面談 • 第三階段｜通過審核後，提交制式工作申請表，將發送活動邀請 • 招募面談｜3/28（六） 參與F2F招募活動，現場與主管進行面試

1.顧客連絡資料整理 2.負責部門相關文件之整理，建檔以及追蹤，於有效時間內回覆顧客信件 3.定期提供業務銷售狀況報表，供業務人員或部門主管參考 4.處理業務回傳訂房、訂餐需求 5.完成業務主管其他交辦事項 6.接受訂位或者是訂房並記錄

1.飯店客房清潔及保養作業。 2.公共區域日常清潔保養作業。 3.大廳、營業場所、電梯、客廁等清潔作業。 4.備品補充、客房設備維護及保養。 5.無相關工作經驗可，具備飯店房務員/公清經驗者尤佳。

1.飯店客房清潔及保養作業。 2.公共區域日常清潔保養作業。 3.大廳、營業場所、電梯、客廁等清潔作業。 4.備品補充、客房設備維護及保養。 5.無相關工作經驗可，具備飯店房務員/公清經驗者尤佳。

1.餐飲服務(跑單、擺盤、送餐)、領檯帶位、吧台飲料調製作業。 2.開廳前準備及關廳後清潔作業執行。 3.配合執行定期餐飲器具設備盤點作業。 4.無經驗可，具飯店餐飲相關工作經驗者佳。

1.飯店設備保養及維修 2.協助支援各部門內修繕工程處理進度。 3.飯店空調、消防、給排水、電力弱電等系統平常性維護保養及巡視。 4.馬達簡易修繕。 5.其他主管交辦事項。

1.餐飲服務(跑單、擺盤、送餐)、領檯帶位、吧台飲料調製作業。 2.開廳前準備及關廳後清潔作業執行。 3.配合執行定期餐飲器具設備盤點作業。 4.無經驗可，具飯店餐飲相關工作經驗者佳。

1. 休閒櫃檯及兒童遊戲室接待與服務。 2. 館內休閒設施顧客接待服務、清潔及維護。 3. 現場活動帶領、炒熱氣氛、個性活潑(佳)。 4. 需不怕高，飯店有自由落體、高空攀岩、彩虹滑梯、中吊橋等高空設施 5. 熟DIY製作教學(佳)。 6. 無經驗可，肯學習。 7. 皆有供餐、外地也有提供宿舍申請。