大學網討論區專區

Major responsibility is Micron Taiwan new tech node high peak ramping task include daily service operation, installed base performance improvement, maintain customer satisfaction, as key sponsor to lead local team and co-work with PG/CSBG/Sales to make customer and company‘s goal completed Job Duties and Responsibilities (Technical / Operational responsibilities / Performance objectives of this position) 60％ of time • Represent field service head to customer, develop and maintain good customer relationship. Be accountable for service operation to achieve company goals. • Manage installed base performance of assigned functions to ensure achievement of system performance to product specifications. • Manage and direct the activities of field service and technical support required for installation, servicing and modification of company products • Co-work with sales, service team, process engineering and product group closely to support customer technical and production requirements, evaluate product performance and best solution delivery • Forecast and control I&W within ISR plan and manage the utilization of engineers for a balanced absorption result. • As bridge of customer and product group to deliver clear issue statement and support need to keep improving and demonstrating system performance, available and reliability. • Coordinate hot escalation with local and support team, manage and arrange resources to estimate down case and interruption of production • Secure zero safety EHS event with non-hazards environment and provide sufficient training and guide service team continuously. People Management (Responsibility for leading, motivating and developing staff) 40 ％ of time • Be responsible for training, motivation, employee development and discipline of assigned employees.

Technical 1. Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam‘s complex electro-mechanical and electronic systems at customer sites. 2. Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. 3. Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. 4. Maintain records and reports to coordinate activities between Lam and the customer. 5. Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. 6. Transparently discuss opportunities and challenges with customer to increase trust. 7. Update customer on status of Lam tools as needed. Leadership 1. May Provide on-site instruction to sub-contractors and customers. Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2. Shadow more experienced engineer at customer site

Technical 1. Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam‘s complex electro-mechanical and electronic systems at customer sites. 2. Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. 3. Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. 4. Maintain records and reports to coordinate activities between Lam and the customer. 5. Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. 6. Transparently discuss opportunities and challenges with customer to increase trust. 7. Update customer on status of Lam tools as needed. Leadership 1. May Provide on-site instruction to sub-contractors and customers. Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2. Shadow more experienced engineer at customer site

【此為身心障礙招募專區，非領有身心障礙手冊之求職者請避免投遞本職缺】 負責協助工程部門處理行政事務、專案協調、物料管理及安全事項，確保部門運作順暢並支持工程師完成專案目標。 Provide administrative and operational support to the Engineering Department, including time sheet management, spending tracking, material coordination, inventory monitoring, EHS compliance, and office-related tasks to ensure smooth departmental operations. 1. 工程師 Time Sheet 管理 / Time Sheet Management o 協助工程師填報與核對工時紀錄 Maintain accurate records in the time tracking system 2. IW Spending 資料管理 / IW Spending Data Management o 收集並整理工程部門的支出資料 Prepare reports and track budget versus actual expenses 3. 物料管理與追蹤 / Material Coordination and Follow-up o 協助工程師進行物料申請與採購 Monitor delivery schedules to ensure timely availability 4. 客戶端物料庫存水位紀錄 / Customer Inventory Level Monitoring o 定期更新並維護客戶端庫存水位資料 Provide inventory reports to prevent shortages 5. EHS 安全事項管理 / EHS (Environment, Health & Safety) Compliance o 協助執行部門安全規範與檢查 Maintain EHS documentation and track corrective actions 6. 辦公室事務支援 / Office Administrative Support o 協助部門日常行政工作（會議安排、文件整理） Support travel arrangements, expense claims, and other ad-hoc tasks • 不限身障類別及程度，但需持有身心障礙手冊或證明。 ※本職缺依據身心障礙者權益保障法，如非具備該身分者，請前往其他職務應徵。 ※屬『定額僱用』員額，歡迎或優先僱用『身心障礙者』，以盡法定義務。

【此為身心障礙招募專區，非領有身心障礙手冊之求職者請避免投遞本職缺】 • 協助審查與職業安全衛生相關法規，並支援建立或更新內部作業程序，以確保工作環境與營運符合政府法規要求。 • 整理、分析並彙報職業安全衛生績效數據，製作定期報告與簡報，提供管理階層決策參考。 • 支援職業安全衛生活動的資料蒐集與文件管理，包括會議紀錄、稽核報告及改善追蹤。 • 規劃並執行安全意識宣導活動，設計具美感與創意的宣傳素材，讓安全理念更貼近員工生活，提升全員對職業安全衛生的重視。 • 協助辨識辦公室潛在危害，並整理相關改善建議。 • 參與客戶現場巡檢，負責紀錄、資料整理與報告撰寫，並協助追蹤改善措施，確保安全落實。 • 協助執行客戶安全衛生專案，並依客戶要求提供報告與資料回覆，確保符合客戶規範與時程。 • 管理安全衛生設備與個人防護具（PPE），確保適當配置、維護及使用。 • 協助承攬商安全文件審核與資料整理，確保符合政府、客戶及公司職業安全衛生政策。 • 支援事故調查資料彙整，協助撰寫報告並追蹤改善措施執行情況。 • 視需要協助會議的資料準備與報告整理。 • 不限身障類別及程度，但需持有身心障礙手冊或證明。 ※本職缺依據身心障礙者權益保障法，如非具備該身分者，請前往其他職務應徵。 ※屬『定額僱用』員額，歡迎或優先僱用『身心障礙者』，以盡法定義務。

Technical 1. Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision 2. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate. 3.Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. 4. Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required. 5. On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site. 6. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. 7.Execute project action items under direct supervision 8. Perform other related duties as assigned by senior FSE / supervisor Leadership 1. May Provide on-site instruction to sub-contractors and customers Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2.Shadow more experienced engineer at customer site

【本職缺接受科林研發官方網站投遞】 請至科林研發官方網站投遞個人履歷表，此職缺履歷登錄網址: https://careers.lamresearch.com//job-invite/184029/ Technical 1 Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites. 2 Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. 3 Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. 4 Maintain records and reports to coordinate activities between Lam and the customer. 5 Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. 6 Transparently discuss opportunities and challenges with customer to increase trust. 7 Update customer on status of Lam tools as needed. Leadership 1. May Provide on-site instruction to sub-contractors and customers Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2. Shadow more experienced engineer at customer site

【本職缺接受科林研發官方網站投遞】 請至科林研發官方網站投遞個人履歷表，此職缺履歷登錄網址: https://careers.lamresearch.com//job-invite/183934/ Technical 1 Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites. 2 Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. 3 Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. 4 Maintain records and reports to coordinate activities between Lam and the customer. 5 Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. 6 Transparently discuss opportunities and challenges with customer to increase trust. 7 Update customer on status of Lam tools as needed. Leadership 1. May Provide on-site instruction to sub-contractors and customers Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2. Shadow more experienced engineer at customer site

Looking to hire an experienced hardware engineer who is familiar with the semiconductor equipment manufacturing industry and doesn‘t shy away from the challenges that come with it, along with supporting Lam‘ s top tier customers. In addition to being Safety First oriented, the prospective candidate should possess strong organizational skills, be a critical thinker, and able to comprehend electrical schematics and equipment drawings. They also need to be able to effectively communicate in English. Being knowledgeable and having previous experience supporting Lam‘s SIG (Prevos, Selis, Argos) and Bevel (Coronus) products is preferable. This person will need to manage their time, work collaboratively within cross-functional teams and multi-task, to resolve our internal and external customer issues as quickly as possible. This position is based in Hsinchu. Must be willing to relocate if they‘re not already in Hsinchu. Job Responsibilities • As a Regional Product Support Engineer at Lam, you‘re the backbone of technical support for field engineers, technicians, and product support personnel in the region. • Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. • Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam‘s valued customers. Other information: • Residence Location – Flexible • Work location – Hsinchu • Travel – PS team is centralized organization, so PS engineer isn‘t dedicated to a specific work location. (1) Need to take not only domestic but also international travel if needed (2) The frequency of travel depends on the demand from customers including Act team (3)＞30％ travel commitment

Responsibilities: Technical: • Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions. • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. • Responds to situations where first-line product and escalates or finds solutions in malfunctioning equipment or software. • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. • Partners with the account team to present to customers the problem statement, identified root causes and getting buy-in on proposed solutions • Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis • Drives required actions at the customer site to resolve escalations and prevent repeat problems • Liaises between Customers, Product Groups, Field Sales, Business Development and other organizations to ensure closure of product issues. May works closely with Account GM(s), CSOMs and other senior level engineers in Field, CSBG and GPG. • Participates in the review of procedures, processes and tool design impacting development activity. • Manages projects and provides reports to management to deliver the desired result. Conduct customer escalation meetings. • Present technical and marketing materials to a high standard. Leadership: • Participates in Lam‘s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application. • Acts as technical mentor for field and account engineers and may design or conduct training sessions. Customer Relation: • Provides support to customer/users where the product is highly technical or sophisticated in nature. • Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue. • Support process projects and manage customer and product group to drive to closure.

The Group You‘ll Be A Part Of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. The Impact You‘ll Make As a Regional Product Support Engineer at Lam, you re the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. May be involved in customer installation and training. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Provides support in the early design phase of a new product. What You‘ll Do • Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue. • Drives required actions at the customer site to resolve escalations and prevent repeat / preventable problems. • Participates in Lam‘s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application. • Acts as technical mentor for field and account engineers and may design or conduct training sessions. • Provides serviceability / installation assessments on new products Who We‘re Looking For • Higher technical education in electrical / mechanical engineering or other field of study • Effective communication in inter-departmental and cross cultural team • Experience with Lam Spin Clean Systems (EOS, DV-P) preferred • Troubleshoot technical problems and coordinate multiple technical tasks. • Able to work in constrictive clean room environment, wearing appropriate personal protective safety equipment as required, and sit or stand for prolonged periods of time in a demanding environment with changing workloads.

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⭐社員限定推薦獎勵計畫⭐ 介紹親友加入雙月 ・通過試用期(正職適用) ── 獎金 10,000 元 ・入職滿 9 個月──────再領 10,000 元 快邀請親朋好友一起加入雙月， 讓我們攜手打造幸福職場！ ⭐外場服務團隊⭐ 【薪資待遇】 ★★★服務專員—月薪上看60,900元！年終另計！★★★ 任用薪資：月薪44,800元 考核通過：月薪上看60,900元~(含季獎金最高每季38,500元、職能獎金最高每月3292元) ※通過職能考核者，每月發放職能獎金。 ※通過試用期，即符合領取營運等季獎金之資格(視門店營運狀況及個人績效表現發放) 【工作地點】 ●台北市●　大安區、中正區、南港區、松山區、北投區、文山區 ●新北市●　板橋區、新莊區、新店區 (工作地點依營運狀況及人選需求做輪調分發，面試詳洽) 【工作時間】 依營運需求採彈性排班： ●服務專員 ── 每日排班9.5小時 + 空班休息2小時15分 ●固定月休8天 【工作內容】 帶位及客席服務、環境整理及清潔工作、收銀及餐點製作、 熟悉食材與公司商品並具解說能力、顧客服務與關係維護、 其他各項外場服務相關工作 【教育訓練】 1. 新人訓練：基礎訓練 2. 在職訓練：專業知識、操作技能、進階管理職能、其他能力 ☉☉☉☉☉☉☉☉☉☉☉☉☉ 外場⭐職務發展⭐ ★以下月薪《不含年終獎金！！！年終另計！！！》 ★以下月薪《不含每年發放的團體競賽獎金、商品銷售獎金！！！年發獎金另計！！！ 》 ※通過試用期，即符合領取每季營運獎金之資格(視門店營運狀況及個人績效表現發放)。 【一級副理】 任用薪資：月薪63,000元 考核通過：月薪上看108,500元~(營運等獎金最高96,800元/季、職能獎金最高3292元/月、委任處室組長10,000元/月) 　　↑ 【副理】 任用薪資：月薪53,000元 考核通過：月薪上看93,500元~(營運等獎金最高96,800元/季、職能獎金最高3292元/月、委任處室組員5000元/月) 　　↑ 【外場副手】 任用薪資：月薪46,800 考核通過：月薪上看63,900元~(營運等獎金最高41,500元/季、職能獎金最高3292元/月) 　　↑ 【服務專員】 任用薪資：月薪44,800元 考核通過：月薪上看60,900元~(營運等獎金最高38,500元/季、職能獎金最高3292元/月) 　　↑ 【服務人員】 任用薪資：月薪38,300元 考核通過：月薪上看52,000元~~(營運等獎金最高31,500元/季、職能獎金最高3292元/月)

⭐社員限定推薦獎勵計畫⭐ 介紹親友加入雙月 百萬介紹王就是你！ ・通過試用期(正職適用) ── 獎金 10,000 元 ・入職滿 9 個月──────再領 10,000 元 ｜在職時間越長｜累計積分越高｜ \\年度積分冠軍，還可獲得 100萬元介紹獎金// 快邀請親朋好友一起加入雙月， 讓我們攜手打造幸福職場！ ⭐內場廚務團隊⭐ 【薪資待遇】 ★★★廚務專員—平均月薪上看62,000元！年終另計！★★★ 任用薪資：月薪46,814元 考核通過：月薪上看62,000元~(含營運等獎金最高每季35,000元、職能獎金最高每月2000元) ※通過職能考核者，每月發放職能獎金。 ※通過試用期，即符合領取營運等季獎金之資格(視門店營運狀況及個人績效表現發放) 【工作地點】 ●台北市●　大安區、中正區、南港區、松山區、北投區、文山區 ●新北市●　板橋區、新莊區、新店區 (工作地點依營運狀況及人選需求做輪調分發，面試詳洽) 【工作時間】 依營運需求採彈性排班： ●廚務專員 ── 每日排班9.5小時 + 空班休息2小時15分 ●固定月休8天 【工作內容】 餐點備製及調理、出餐品質確認、設備及廚房清潔維護、 食材驗收、原物料備品庫存管理、廚房衛生管理相關工作 【教育訓練】 1. 新人訓練：基礎訓練 2. 在職訓練：專業知識、操作技能、進階管理職能、其他能力 ☉☉☉☉☉☉☉☉☉☉☉☉☉ 內場⭐職務發展⭐ ★以下月薪《不含年終獎金！！！年終另計！！！》 ★以下月薪《不含每年發放的團體競賽獎金、商品銷售獎金！！！年發獎金另計！！！ 》 ※通過試用期，即符合領取每季營運獎金之資格(視門店營運狀況及個人績效表現發放)。 【一級副理】 任用薪資：月薪63,000元 考核通過：月薪上看107,700元~(營運等獎金最高每季96,800元、職能獎金最高每月2,417元、委任處室組長每月10,000元) 　　↑ 【副理】 任用薪資：月薪53,000元 考核通過：月薪上看92,700元~(營運等獎金最高每季96,800元、職能獎金最高每月2,417元、委任處室組員每月5,000元) 　　↑ 【內場副手】 任用薪資：月薪48,814 考核通過：月薪上看65,000元~(營運等獎金最高每季41,500元、職能獎金最高每月2,417元) 　　↑ 【廚務專員】 任用薪資：月薪46,814元 考核通過：月薪上看62,000元~(營運等獎金最高每季38,500元、職能獎金最高每月2,417元) 　　↑ 【廚務人員】 任用薪資：月薪40,000元 考核通過：月薪上看52,900元~(營運等獎金最高每季31,500元、職能獎金最高每月2,417元)

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1.接待客人、服務熱情、有活力、態度親切。 2.人員出缺勤管理。 3.開單作業、安排叫班及包廂、座位管控。 4.日報表、各式表格整理，需具備基礎的電腦文書能力。 5.各項備品控管維護。 6.能夠獨立站櫃、抗壓性夠。 7.維護店內整潔、要愛乾淨。 8.即時處理客訴、臨場應變能力。 9.櫃檯事宜處理。 其他: 須穿著制服、配合教育訓練(受訓1-2個月) 我們是一個重視善良、誠信與團隊合作的療癒空間， 歡迎願意一起成長、有責任感的你加入我們。