研發替代役專區

Responsibilities: Technical: • Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions. • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. • Responds to situations where first-line product and escalates or finds solutions in malfunctioning equipment or software. • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. • Partners with the account team to present to customers the problem statement, identified root causes and getting buy-in on proposed solutions • Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis • Drives required actions at the customer site to resolve escalations and prevent repeat problems • Liaises between Customers, Product Groups, Field Sales, Business Development and other organizations to ensure closure of product issues. May works closely with Account GM(s), CSOMs and other senior level engineers in Field, CSBG and GPG. • Participates in the review of procedures, processes and tool design impacting development activity. • Manages projects and provides reports to management to deliver the desired result. Conduct customer escalation meetings. • Present technical and marketing materials to a high standard. Leadership: • Participates in Lam‘s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application. • Acts as technical mentor for field and account engineers and may design or conduct training sessions. Customer Relation: • Provides support to customer/users where the product is highly technical or sophisticated in nature. • Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue. • Support process projects and manage customer and product group to drive to closure.

The Group You‘ll Be A Part Of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. The Impact You‘ll Make As a Regional Product Support Engineer at Lam, you re the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. May be involved in customer installation and training. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Provides support in the early design phase of a new product. What You‘ll Do • Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue. • Drives required actions at the customer site to resolve escalations and prevent repeat / preventable problems. • Participates in Lam‘s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application. • Acts as technical mentor for field and account engineers and may design or conduct training sessions. • Provides serviceability / installation assessments on new products Who We‘re Looking For • Higher technical education in electrical / mechanical engineering or other field of study • Effective communication in inter-departmental and cross cultural team • Experience with Lam Spin Clean Systems (EOS, DV-P) preferred • Troubleshoot technical problems and coordinate multiple technical tasks. • Able to work in constrictive clean room environment, wearing appropriate personal protective safety equipment as required, and sit or stand for prolonged periods of time in a demanding environment with changing workloads.

What You‘ll Do: • Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam‘s complex electro-mechanical and electronic systems at customer sites. • Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. • Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. • Maintain records and reports to coordinate activities between Lam and the customer. • Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. • Transparently discuss opportunities and challenges with customer to increase trust. • Update customer on status of Lam tools as needed.

Job Responsibilities: 1. Order processing: Process customer orders, ensuring accuracy and efficiency in order entry; Track and monitor order status, providing regular updates to customers. Sox control and compliance. 2. Customer interaction: Manage incoming calls from external customers and internal filed engineers in a professional and courteous manner; Act as the primary point of contact for customers seeking information about Spare Parts; Listen attentively to customer inquiries, concerns, and requests. 3. Issue Resolution: Assist customers in resolving issues, such as order discrepancies, product defects, by coordinating with relevant departments; Initiate returns or replacements as needed, ensuring customer satisfaction. 4. Streamline projects: collaborate with company G&O on the program management. 5. Cross functions operation: accept new assignments during CSBG sections of CS, Logistics and CSBG Admin , and own ability to handle the cross functions operation.

【Mission】 Own the end‑to‑end regional logistics network for spares—covering materials flow, inventory integrity, import/export compliance, 3PL performance, and customer service levels—to minimize fab downtime and maximize on‑time delivery with cost discipline. 【Key Responsibilities】 • Ops/Inventory: plan/control flow & data; ensure critical parts; run multi site WH/resupply; escalation; align to build plans; own financials/budgets; drive 8D/5 Why/Fishbone. • Compliance: SOX/ISO, safety, environmental, quality; BCP readiness. • 3PL/Systems: 3PL governance; WMS/SAP integrity; improvements & deployments (ECC/S/4/EWM, WMS, TMS); QC KPIs/training • Local transportation:　Develop and execute transportation strategies aligned with company goals. • People: hire/develop/evaluate; high trust, data driven, customer first. • IE & Customer: value stream, time/motion, capacity/bottlenecks; data prioritized fixes; A3/Kaizen/RCCA; SOP/WMS/TMS/SAP updates; customer window; voice of the cusotmer→projects; change control.

• Conducts technical training courses for customers and/or employees in the use of complex situations for multiple products. • Interacts with customers and functional organizations to develop specifications for content of courses. • Prepares lesson plans from engineering documentation, field service requirements or software documentation. • Works with engineering, technical support and manufacturing to ensure that course material reflects current product features. • Instructs participants in both classroom lectures and laboratory sessions. • Follows up to determine applicability of course material.

Job Duties and Responsibilities (Technical and Operational) 1. Responsible for HVM Fab sales activities including revenue commits and delivery, building customer trust and installed base management (escalation, contract performance, CoC and productivity). 2. Provide accurate sales forecasts and update regularly regarding to change of prior plan. Issue quotation, Configuration and NSR (Non-Standard Requirement) for proper configuration and system slotting 3. Developing and executing strategies and actions for account team key application defense and penetration. To gain market share, and profitability. 4. Understanding Internal & External customers‘ needs and to build a strategic & sustainable relationship with them. 5. Serve as the primary Lam person regarding TSMC product/Business details and explanation, handling appropriate paperwork pertaining to Sales and delivery, and final negotiations. 6. Regular collaboration/coordination with Account‘s Sales/Process/Service Team in order to review status and plans to ensure an organized and efficient approach to penetration and installed base success to ensure Customer Trust activities. 7. Coordinate specific installation and process acceptance schedules with CSOM for timely system acceptance and manufacturing readiness.

Technical 1. Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision 2. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate. 3.Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. 4. Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required. 5. On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site. 6. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. 7.Execute project action items under direct supervision. 8. Perform other related duties as assigned by senior FSE / supervisor. Leadership 1. May Provide on-site instruction to sub-contractors and customers. Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2.Shadow more experienced engineer at customer site.

Technical 1. Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision 2. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate. 3.Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. 4. Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required. 5. On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site. 6. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. 7.Execute project action items under direct supervision. 8. Perform other related duties as assigned by senior FSE / supervisor. Leadership 1. May Provide on-site instruction to sub-contractors and customers Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2.Shadow more experienced engineer at customer site

1. Develop Lam’s spare parts business strategy in collaboration with Business Development Managers, the tool sales team, and Product Groups. 2. Execute Lam’s business strategy and project plans to secure and grow spare parts market share across all Lam platforms. 3. Streamline spare part–related processes and ownership, including loaners, New Part Applications (NPA), Part Change Notifications (PCN), Product Lifecycle Management (PLC), part attribute definition, and part pricing parity. 4. Lead spare part cost reduction projects, including localization initiatives and alternative solution development in collaboration with Product Management and the Business Groups.

Technical 1. Responsible for providing quality repair and preventive maintenance service of company equipment at customer sites. May install or relocate customer equipment and perform associated start-up and check-out procedures under supervision 2. Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate. 3.Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. 4. Determine corrective actions required and escalate for assistance and prompt resolution with the support of technically more experienced staff for assistance and guidance when assessing severity of malfunctions and determining corrective actions required. 5. On the job Training (OJT) to assist with installing and start up and/or relocating equipment at customer’s site. 6. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials. 7.Execute project action items under direct supervision 8. Perform other related duties as assigned by senior FSE / supervisor Leadership 1. May Provide on-site instruction to sub-contractors and customers Customer Relation 1. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers. 2.Shadow more experienced engineer at customer site

1. High travel rate: 70~75％ of the time, including international travels. 2. Comply with all safety procedures and demonstrate safety consistently as a value. 3. Complete the installation by consistent result with specified cycle times. Control the spending within budget. Train the local engineer to have same knowledge and skills. 4. Perform all standard installation activities from system move-in (Tier0), hardware setup (Tier1), process tuning (Tier2) independently. 5. Be able to run upon shift model as needed and perform routine preventative maintenance within established timeframes. Complete quality repairs. 6. Plan assimilation & Training: Train ramping operations (SOP, EHS), product knowledge assimilation, and conduct cross-product training during off-ramping. 7. Organize startup lesson learn with overall account team. 8. Work with site management to drive the MFG (manufacturing) quality improvement plan. 9. Diagnose and resolve technical problems. Use training and experience to identify process and software or hardware related system problems. 10. Assume responsibility to follow customer ground rules, regulations, and for complete customer satisfaction within work area. Assist in planning, communicating, and coordinating the installation plans with customer. 11. Respond to fab issues by communicating with other engineers and participating in escalation conference calls. Apply diagnostic techniques, using of documentation, and test equipment with assistance from senior engineer. May participate in projects to reduce costs and increase uptime.

【招募職缺】 設備工程師｜Field Service Engineer • 電機／機械／航太 / 自動控制 等相關理工科系學士或碩士畢業 • 對半導體產業及設備工程職務具高度興趣 • 需有機械相關的基礎知識 有半導體製程知識者尤佳 • 需有問題解決、溝通表達、團隊精神、主動學習等能力 • 需能配合大多數工作時間內，穿著無塵衣且將在無塵室環境中工作 ______________________ 【面試資訊】 • 活動日期：3/28（六） • 活動時間：上午場 09:00–12:00｜下午場 13:00–16:00 • 活動地點：台南 • 工作地點：台南／高雄 ※ 3/28場次優先招募台南/高雄職缺。錄取後需配合公司安排在這兩個地區工作，若對於這兩個地區有意願再請投遞履歷。 ______________________ 【活動亮點】 • 與部門主管及 HR 現場面對面交流 • 深入了解美商半導體設備商的實際工作內容、值班模式與員工福利 ______________________ 【招募流程】 • 第一階段｜履歷投遞與英文能力評估，若無英文成績單需參加線上英文測驗 • 第二階段｜由用人主管進行履歷審核，若審核通過者將於 2 週內安排電話面談 • 第三階段｜通過審核後，提交制式工作申請表，將發送活動邀請 • 招募面談｜3/28（六） 參與F2F招募活動，現場與主管進行面試

架設、維修高壓輸電線路與電塔設備 高空作業（攀爬電塔 30–100 公尺） 緊急搶修，恢復停電供電 工作環境： 戶外作業，全台各地，地點不固定 可能遇高溫、低溫或雨天 條件要求： 體力佳、不怕高 可接受出差與戶外作業 基本電力或機械概念佳 無經驗可 完工獎金（視情況給） 無日領、無誠勿試

你將從產品推廣走入通路經營，透過專業與信任，連結品牌與市場，創造長期價值。 【你將參與】 1.開發新店 2.產品介紹說明 3.業績目標跟催 4.售後服務 5.暫收款收回及抽票 【我們正在找這樣的你】 1.具備冷凍空調基本概念或工程背景尤佳 2.喜歡開發經銷通路、拓展門市人脈 3.有同業銷售經驗或人脈網絡者加分 4.擅長與人交往、喜歡溝通交流，並有信心協助客戶解決技術問題 ※即使學經歷不完全符合，只要您充滿熱情，也歡迎與我們聊聊！ 【我們給你的，不只是薪資】 ☆節能減碳趨勢，產業發展穩定 ☆銷售不單打獨鬥，專業後勤有力支援 ☆制度化業務激勵獎金，年薪百萬變常態 ☆大金專業訓練及資格補助資源充足，學習不受限 ☆高潛力者海外大金原廠培訓全額補助，開拓視野 ☆多元福利含保險與旅遊補助，貼心照顧生活 ☆制度化晉升，儲備主管培訓 ☆舒適辦公環境 對冷凍空調產業有熱情，想挑戰高薪、實現更好的自己嗎？ 現在，就是加入大金空調的最好時機——把熱情變成實力，把努力變成收入，讓你離理想更進一步！

機電繪圖員主要協助空調、水電、機電工程之圖面繪製、修改、套圖及竣工圖整理，並配合工程師及現場人員確認施工需求、圖面版本及現場調整事項。此職務會接觸工程圖說、施工圖、管線配置、設備位置、材料尺寸及施工界面，適合熟悉 AutoCAD 操作，並希望累積空調、水電、機電工程實務經驗的人員。 工作內容 1. 依據工程圖說、設計資料及現場需求，協助繪製空調、水電、機電相關施工圖、配置圖及竣工圖。 2. 使用 AutoCAD 或相關繪圖軟體進行圖面繪製、修改、套圖、標註及版本整理。 3. 協助工程師檢視圖面內容，確認管線路徑、設備位置、尺寸標註及施工界面是否清楚。 4. 依現場回報或工程師指示，協助修正施工圖面，並維護圖面版本正確性。 5. 協助整理工程圖說、材料設備型錄、送審資料、施工照片及相關工程文件。 6. 配合工程進度，協助提供現場施工所需圖面資料，並協助追蹤圖面修正事項。 7. 與工程師、現場主管、內業人員及協力廠商配合，確認圖面資料與現場施工需求一致。 8. 協助製作竣工圖、數量統計、管線配置資料及工程結案相關圖面文件。 9. 依公司及專案需求，完成主管交辦之繪圖、文件整理及工程資料支援事項。 我們期待的人 1. 熟悉 AutoCAD 基本操作，具工程圖面繪製或修改經驗者佳。 2. 具空調、水電、機電、建築或營建相關圖面經驗者佳。 3. 能理解基本圖面標註、尺寸、比例及圖層管理概念。 4. 做事細心、有責任感，能配合工程進度完成圖面修改及文件整理。 5. 願意與工程師及現場人員溝通，依實際施工需求調整圖面內容。 6. 熟悉 Microsoft Office 基本文書作業者佳。 7. 相關科系畢業、具繪圖經驗或願意學習機電工程實務者，皆歡迎加入。

機電工地主任主要負責空調、水電、機電工程現場管理與施工協調，需依工程圖說、契約內容、施工規範及工地實際狀況，統籌現場施工進度、品質、安全、人員及材料設備安排，並協助工程案件順利推進至測試、驗收及交付階段。 工作內容 1. 負責空調、水電、機電工程現場施工管理，掌握工地進度、施工品質、安全狀況及各工種施工界面。 2. 依工程圖說、施工規範及現場條件，協調施工順序、施工方法、人員安排及材料設備進場時程。 3. 協助審閱施工圖、套圖、竣工圖及相關技術資料，確認施工內容與現場狀況是否一致，並回報需調整或協調事項。 4. 管理現場施工人員、協力廠商及分包商，追蹤每日施工進度、施工數量、缺失改善及待辦事項。 5. 配合業主、監造、設計單位、總包及其他工種進行工地協調，協助解決施工界面、圖說疑義及現場問題。 6. 協助控管材料設備進場、數量確認、施工使用狀況及現場堆置管理，避免影響施工進度與品質。 7. 執行現場品質管理，協助辦理自主檢查、材料查驗、施工查驗、缺失改善及相關紀錄整理。 8. 落實工地安全衛生管理，督導現場人員遵守工地安全規定，配合安全檢查、教育宣導及缺失改善。 9. 協助工程進度排程、現場施工日報、會議紀錄、施工照片及工程相關文件資料回報。 10. 配合空調、水電、機電設備安裝後之測試、調整、試運轉、查驗及驗收作業。 11. 協助工程估驗計價、追加減帳、材料數量確認及現場施作數量回報。 12. 依公司及專案需求，完成主管交辦之工程管理、現場協調及文件回報事項。 我們期待的人 1. 具空調、水電、機電工程現場管理經驗，能獨立掌握施工進度、品質及現場協調事項。 2. 熟悉工程圖說判讀、施工流程、材料設備及現場施工界面管理。 3. 具備與業主、監造、廠商、工班及內部團隊溝通協調的能力。 4. 做事負責、重視安全與品質，能即時回報現場問題並協助提出處理方式。 5. 具備基本文書能力，能使用 Microsoft Office 協助整理施工紀錄、進度資料及工程文件。 6. 具相關證照、公共工程經驗、機電工程管理經驗或大型工地配合經驗者尤佳。

森弘環保科技有限公司是一家致力於環境衛生與污染防治的專業公司。我們積極參與公部門和民間的標案，提供偏鄉與在地就業機會，同時推動淺山山脈復甦與淨零碳排的使命。我們深信，每位成員的努力將讓地球更美麗，工作不僅僅是職責，更是為未來環境貢獻的一份力。 1. 負責現場作業員管理，培訓及作業品質監控，確保環境衛生相關工作與人員安全。 2. 制定工作計劃並執行環境清潔除草划本..等等工作項目，監督進度與成效。 3. 確保符合環保法規及安全作業標準，並應對突發工作進程問題，快速做出決策。 加入我們，你將擁有： - 一系列完善的福利，包括生育補助、特別休假、年終獎金、薪酬保險及意外險保障。 - 進修與成長機會，包含員工國內外補助及職涯發展支持例如:取得相關職能證照。 - 友善工作環境及團隊支持，全年不限次聚餐及國內外旅遊活動。 誠摯邀請期待改變環境與提升自我價值的您，一起加入森弘，創造不一樣的未來！

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1‧供應商管理。 2.產品管理，Forecast彙整 。 3.帳務管理。 4.有談判議價、開發新品經驗者。 5.有國外進口採購船務實務經驗者。