研發替代役專區

水療接待員負責健身房及水療室的日常清潔與維護。亦負責協助顧客預訂課程以及回覆任何與健身房及水療室其設備的相關諮詢。 1. 維持健身房/水療室內各項設備最高品質的清潔、舒適及狀態。 2. 執行健身房/水療室營業開始和結束的日常職務，包含各項設備的設置、維護、收納與清潔。 3. 接聽電話和電子郵件，協助顧客預約健身課程和私人訓練課程。 4. 即時向主管回報任何待修繕的事物，確保在課程開始之前健身房及教室皆無任何缺陷。 5. 幫助顧客了解各項設施與設備的安全使用方法。熟悉部門的標準作業流程以及酒店規範。 6. 隨時掌握 VIP的預訂情況，並確保團隊充分了解其喜好。 7. 隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 8. 向顧客介紹並推薦課程及設施。針對顧客的歷史記錄、喜好或要求提出建議。 9. 執行健身房/水療室營業開始和結束的日常職務，包含將使用過的布巾送回洗衣房，領取乾淨的布巾，並確保其品項與數量皆正確。 10. 處理顧客的需求，並即時將任何意見或抱怨回報給主管。 The SPA Attendant ensures the daily cleanliness, set-up, and maintenance of the Gym and spa area. The individual is responsible for assisting guests with class reservations and attending to any inquiries about the Gym and spa facilities. 1. Maintains the highest level of cleanliness, comfort, and condition throughout the Gym and SPA facilities. 2. Performs daily shift opening and closing duties, which include setting up, maintaining, putting away, and cleaning equipment. 3. Answers phone calls and email correspondences, and assists in the booking of fitness classes and personal training sessions for guests. 4. Report any maintenance issues to the supervisor immediately to ensure defect-free guest rooms before treatment appointments. 5. Assists guests in the orientation of facilities and safe use of equipment. Be familiar with the department’s standard operating procedures and hotel policies. 6. Keep informed of VIP and special attention guest reservations and ensure that the preferences are well communicated within the team. 7. Maintain an up-to-date knowledge of the hotel‘s daily services, activities, promotions, and events. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information. 8. Introduces and promotes classes and service amenities to guests to, services. Makes recommendations based on the customer’s history preferences or requests. 9. Perform daily shift opening and closing duties which include exchanging soiled linens with fresh new ones at the Laundry department. Ensures the correct type and quantity of linens when doing so. 10. Handles guest requests and immediately refers problems and complaints to the Manager or Supervisor.

水療領檯 迎接及歡迎顧客進入水療及健身房。負責療及健身房預訂、引導顧客及介紹環境。 1.以微笑、眼神交流和友善的問候來歡迎和感謝顧客，並儘可能地使用顧客的姓名稱呼他們。 2.接聽電話並接受預訂，詢問並記錄顧客的喜好或任何特殊需求，將此資訊分享給相關人員或主管。 3.準確地記錄所有預訂，登記各項特殊需求並傳達給相關同事，以提供最高水準的水療及健身體驗。 4.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 5.了解各項水療及健身房服務內容及促銷活動。積極推銷各式優惠，盡可能提高營收。 6.關懷候位的顧客並向他們介紹酒店服務和相關資訊。 7.積極傾聽並回應顧客的詢問、疑慮和需求。 8.透過陪同、文字解釋、或在紙上寫下指示等方式來協助任何殘障人士（如視力、聽力或肢體障礙）。 9.執行水療及健身房開店與閉店的職務，包含收納及拆卸物品、清潔設備與區域、正確存放設備、補充備品、關燈、鎖門及完成日常清潔清單。 SPA Receptionist welcome and greet guests entering the spa and wellness center. Responsible for spa and fitness center bookings, guiding guests, and introducing the facilities. 1.Welcome and thank guests with a smile, eye contact, and friendly greetings, using the guests’ names whenever possible. 2. Answer phone calls and take reservations, inquire about and record guest preferences or any special requests, and share this information with the relevant staff or supervisor. 3. Accurately record all reservations, register special requests, and communicate them to the relevant colleagues to provide the highest level of spa and fitness experience. 4. Stay up-to-date on daily hotel services, activities, promotions, and other relevant information. If any changes occur, ensure the team is updated to ensure guests receive the latest information. 5. Be knowledgeable about all spa and fitness center services and promotions. Actively promote various offers to increase revenue. 6. Show care for waiting guests and introduce hotel services and relevant information to them. 7. Actively listen and respond to guests‘ inquiries, concerns, and needs. 8. Assist guests with disabilities (e.g., visual, hearing, or mobility impairments) by accompanying them, explaining things in writing, or giving written instructions. 9. Perform opening and closing duties for the spa and fitness center, including storing and disassembling items, cleaning equipment and areas, properly storing equipment, restocking supplies, turning off lights, locking doors, and completing daily cleaning tasks.

泳池接待員負責泳池的日常清潔與維護。亦負責協助顧客服務、安全以及回覆任何與泳池其設備的相關諮詢。 1. 維持泳池最高品質的清潔、舒適及狀態。 2. 執行泳池營業開始和結束的日常職務，包含設置、維護、收納與清潔。 3. 即時向主管回報任何待修繕的事物，確保在營業時間之前泳池皆無任何缺陷。 4. 幫助顧客了解泳池的安全使用方法。熟悉部門的標準作業流程以及酒店規範。 5. 隨時掌握酒店日常服務、活動、促銷等最新資訊。 6. 執行泳池營業開始和結束的日常職務，包含將使用過的布巾送回洗衣房，領取乾淨的布巾，並確保其品項與數量皆正確。 7. 處理顧客的需求，並即時將任何意見或抱怨回報給主管。 8. 水上活動場所之秩序與安全檢查，預防水上意外事件的發生。 9. 救生板、救生撬等救生輔助器材予以防護救援。 10.有溺者失去知覺且停止呼吸時，進行現場急救;運動損傷進行初步處理。 11.水池清潔及水質檢測維護。 The Pool Attendant/Life Guard ensures the daily cleanliness, set-up, and maintenance of the pool area. The individual is responsible for guests‘ safety and attending to any inquiries about the pool facilities. 1. Maintain the highest quality of cleanliness, comfort, and condition of the swimming pool. 2. Carry out daily operations at the swimming pool, including setup, maintenance, storage, and cleaning, at the beginning and end of opening hours. 3. Report any items in need of repair to the supervisor immediately, ensuring that the pool is free of defects before opening. 4. Assist customers in understanding safe swimming pool usage. Be familiar with department standard operating procedures and hotel regulations. 5. Stay informed about the latest hotel services, events, promotions, etc. 6. Carry out daily operations in the gym/spa, including sending used towels to the laundry, picking up clean towels, and ensuring the correct quantity and items are provided. 7. Handle customer needs and report any feedback or complaints to the supervisor immediately. 8. Monitor the order and safety of water activities and prevent water accidents. 9. Provide protective rescue equipment, such as lifeguard boards and rescue sleds, for emergency situations. 10. Perform on-site first aid if a drowning victim loses consciousness and stops breathing; provide initial treatment for sports injuries. 11. Clean the pool and maintain water quality through regular testing and maintenance.

健身房教練須具備相關專業證照，負責健身房的日常清潔與維護。亦負責協助顧客服務、安全以及回覆任何與健身房其設備的相關諮詢。 1. 維持健身房最高品質的清潔、舒適及狀態。 2. 執行健身器材包含設置、維護、收納與清潔。 3. 即時向主管回報任何待修繕的事物。 4. 幫助顧客了解健身器材的安全使用方法。熟悉部門的標準作業流程以及酒店規範。 5. 隨時掌握酒店日常服務、活動、促銷等最新資訊。 6. 處理顧客的需求，並即時將任何意見或抱怨回報給主管。 7. 健身器使用之秩序與安全檢查，預防意外事件的發生 8.為顧客介紹各項健身課程方案。針對顧客的歷史紀錄、喜好或需求提出建議，並當場示範或展示樣品。 9. 創造一個積極且和諧的工作環境，並與同事們保持良好的關係。 10. 依照主管的指示參加並協助各項培訓課程。 11. 嚴格遵守各項酒店規範以及標準作業流程。 The fitness instructor must hold relevant professional certifications and be responsible for the daily cleaning and maintenance of the gym. Additionally, they are responsible for assisting with customer service, safety, and responding to any inquiries related to gym equipment. 1. Maintain the highest quality of cleanliness, comfort, and condition in the gym. 2. Handle gym equipment setup, maintenance, storage, and cleaning. 3. Report any items in need of repair to the supervisor immediately. 4. Assist customers in understanding the safe use of gym equipment. Be familiar with department standard operating procedures and hotel regulations. 5. Stay informed about the latest hotel services, events, promotions, etc. 6. Address customer needs and report any feedback or complaints to the supervisor immediately. 7. Monitor the order and safety of gym equipment usage, preventing accidents. 8. Introduce various fitness class programs to customers. Offer suggestions based on customer history, preferences, or needs, and demonstrate or showcase samples on the spot. 9. Create a positive and harmonious work environment and maintain good relationships with colleagues. 10. Attend and assist with various training courses as directed by the supervisor. 11. Strictly adhere to all hotel regulations and standard operating procedures.

Responsible for coordinating and overseeing all hotel operations in the absence of the General Manager or designated during nights. The principal responsibility is the safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11 pm-7 am. 1. Conduct inspections of the front of house and back of the house during the shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, and Car Parking. 2. Build strong relations with all guests, noting special attention to the hotel‘s VIPs and return guests to ensure long-lasting guest loyalty. 3. Handling complaints and resolving service ‘Glitches‘, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved promptly to guests‘ satisfaction. 4. Efficient check-in and check-out process. 5. Maintain own cash float and correct banking. 6. Update Guest History Maintenance. 7. Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed 8. Oversees the Night Audit Function. 9. Compete against a standard of excellence by setting high-performance standards and pursuing aggressive goals. 10. Strive for constant improvements take responsibility for achieving business results and persevere despite obstacles. 11. Diagnose problems and thoroughly analyze information to guide decision-making. 12. Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions. 13. Build and maintain positive relationships with all internal customers and guests to exceed their needs. 負責在總經理或夜間指派主管不在的情況下協調和監督所有酒店運營。主要責任是客人的安全和保障，並確保在晚上 11 點至早上 7 點期間準確及時地完成夜間稽核工作。 1.輪班期間檢查前廳和後廳，包括前廳、客房部、大廳、餐飲店、公共區域、停車場。 2.與顧客建立緊密的關係，辨識任何特殊需求的顧客、回訪客和 VIP，以建立長久的顧客忠誠度。 3.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 4.高效率的入住和退房流程。 5.維持自己的現金流動和正確的銀行業務。 6.更新訪客歷史記錄維護。 7.夜間工作人員的員工監督：承包商；搬運工、清潔工、客房服務人員並與人力資源部合作，確保他們的績效得到有效管理。 8.監督夜間稽核工作。 9.透過設定高績效標準和追求進取的目標，與卓越標準競爭。 10.努力不斷改進，為實現業務成果承擔責任，克服障礙堅持不懈。 11.診斷問題並徹底分析資訊以引導決策。 12.在得出結論時評估和吸收關鍵資訊並做出合乎邏輯的、有效的決策。 13.與所有內部客戶和客人建立並維持積極的關係，以超越他們的需求。

嘉佩樂文旅官是飯店的大使，負責為顧客打造從抵達前到離開後難忘的體驗。文旅官也是當地文化和遺產的專家，為所有顧客提供完美且奢華的個人化服務。文旅官也負責嘉佩樂客廳的維護。 1.嘉佩樂酒店文旅官負責協助每一位顧客的餐飲預訂，交通安排，娛樂活動以及任何其他需求。這個職位是私人助理和禮賓部合併而成的。 2.嘉佩樂文旅官應當專業地提供服務並滿足每位顧客的需求從而使得顧客擁有前所未有獨一無二的入住體驗。 3.嘉佩樂文旅官將為每位顧客提供一對一服務，並有效地滿足所有顧客合理的要求。因此要做到這點必須要充分瞭解飯店的產品資訊以及台灣當地的傳統文化和周邊資訊。 4.嘉佩樂文旅官需能夠清晰地，快速地進行判斷，並作出正確決定來處理所有事情。身為嘉佩樂文旅官，在他們的詞彙中不能有“不”這個詞，他們必須充分瞭解飯店以及當地情況並為顧客提供準確資訊。 5.除此之外，嘉佩樂文旅官也負責所有預訂，處理所有付款要求，接聽所有來電以及回覆電子郵件。文旅官的職責也包括將預訂的資料上傳到系統裡。瞭解所有顧客的喜好以為顧客提供特別的入住體驗。 The Culturist is the ambassador of the hotel and is responsible for crafting memorable guest experience from pre-arrival to post-departure moments. The individual is also the expert in local culture and heritage, provides flawless and luxury personalized service to all guests. The Culturist is also responsible for the upkeep of the Capella Living Room. 1.The Capella Culturist is responsible to assist/provide every guest with Dining Reservation, Transportation, entertaining recommendations or any other needs. This position is a combination of personal assistant and concierge. 2.The Role of the Capella Culturist is to offer our guests with an exclusive service that is accurate, courteous, efficient and tailored to the individual requirements of our guests. 3.The Capella Culturist will be working on a one to one basis with each guest, structuring their activity requests around their specific requirements and interests. This will only be achieved by having a thorough knowledge about the local culture in Taiwan. 4.The Capella Culturist should be able to provide instant yet positive judgment towards all events happen. Being a Capella Culturist, never say “NO” to any guests‘ appropriate requests, furthermore, Capella Culturist should have clear understanding and information about the hotel in order to provide accurate message to the guests. 5.Other than that, Capella Culturist is responsible to all the bookings, room charges, answering phone calls as well as replying emails. In addition, they are also responsible to upload and key in all important information into the system. Last but not least, being a Capella Culturist is important to provide memorable experience to all the guests.

問候所有到達和離開酒店的客人，根據客人的需求保管行李並將其送到客房或大堂，特別是使用酒店提供交通服務的客人。主要負責在客人入住期間及時滿足客人的需求，並給予適當的關注。全面了解酒店的服務與設施，記錄所有重要的交通數據，並協助日常的車輛管理。 1. 與客人建立良好關係，以獲得客人的忠誠度。 2. 確保所有與客人有關的送貨服務都準確地記錄下來。 3. 確保所有交通工具的記錄都是完整且正確的。 4. 確保客人抵達及離開酒店的程序都按照標準步驟進行處理。 5. 協調並及時運送及收取客人的行李。 6. 隨時為抵達的客人及離店的客人打開大門。 7. 時刻保持工作區域的整潔。 8. 保持微笑熱烈歡迎客人的到來，並盡可能使用客人的名字來稱呼他們。 9. 為入住的客人提供客房參觀，讓客人了解酒店的各項設施和資訊。 Greets all guests and visitors upon their arrival, deliver or collect guest’s luggage according to their request in timely manner, especially the one using hotel transportation Services. Responsible for paying attention to guest needs throughout their stay. Knowing hotel product knowledge and amenities, providing accurate information of all areas in the Hotel and Guest Room. Record all necessary transportation, vehicle data and assist in the daily management of hotel vehicles. 1. Build good relationship with guests to obtain guests‘ loyalty. 2. Ensure all the delivery services are noted down accurately. 3. Ensure proper records are maintained for all transportation. 4. Follow hotel’s quality standards and procedures upon Guest Arrival and Departure. 5. Able to deliver and collect guests’ luggage in a timely manner. 6. Ensure lobby door is open immediately to the arrivals/departures. 7. Always maintain the cleanliness of work area and equipment used. 8. Greet, welcome and anticipate every guest. Best to greet them with their names. 9. Provide a tour to guests around the hotel.

嘉佩樂顧客服務專員於外線和內線電話過程中為顧客、酒店和團隊成員提供卓越的客戶服務，並且在緊急情況下，必須完全了解酒店的政策和程序。 1. 預測、辨識並回應個別顧客的需求包括但不限於餐廳、客房和/或水療預訂 2. 回答各項關於酒店設施與服務、合作的航空公司、當地景點、酒店位置等的詢問。 3. 及時且準確地將各項顧客需求傳遞給適當的部門或同事。 4. 準確且有效率地將各項資訊登錄至系統。 5. 向特定部門或人員傳達相關顧客資訊。 6. 嚴格遵守所有部門政策、工作場所安全和酒店制定的安全程序。 7. 報告任何客戶投訴及解決服務問題，並將所有反饋登錄在系統中，確保問題及時解決，令客人滿意。 8. 嚴格遵守處理緊急事件的標準政策和工作程序。 9. 維持與團隊和其他部門的積極和諧關係。 10. 參加培訓課程，並向上級或經理提供建議或反饋，以改善業務運營。 11. 尊重並機智性處理員工和/或客人的敏感和/或隱私相關資訊。 12. 確保工作區域始終保持整潔有序。 The Capella Connects Agent provides guests, hotels, and fellow team members with exceptional customer service handling both internal and external phone calls. The individual must have a complete understanding of hotel’s policy and procedure in case of emergency situations. 1. Provide responses while anticipating and recognizing individual guest needs, which includes but not limited to restaurant, room and/or spa booking 2. Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc 3. Pass on requests in a timely and accurate manner to appropriate colleagues 4. Input and access data in computer with accuracy and efficiency 5. Communicate pertinent guest information to designated departments/personnel 6. Ensure adherence to all departmental standard operating policies and procedures. 7. Handle and report any service ‘Glitches’ and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner. 8. Strictly abides by standards policies and procedures governing cases of emergency situations. 9. Maintain a positive and harmonious relationship with the team and other departments. 10 Attend training sessions and provide suggestions or feedback to supervisors or managers for operational improvement. 11. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. 12. Ensures that working area is kept organized and clean at all times.

管理所負責的廚房區域，確保所製作的各項餐點品質穩定且符合水準，遵從嘉佩樂標準規範來提供專業、有禮、高效且靈活的服務，以大幅提升員工滿意度。 1.遵循嘉佩樂酒店的規範，生產穩定且高品質產品，並提供專業、有禮、高效且靈活的服務。 2.擁有完整的工作知識和技能，能夠監督、糾正並展示各項職責以確保其符合標準。 3.能夠獨立執行所被分配到的工作區域職務。 4.維持廚房的一貫標準並遵循該廚房所規範的準則。 5.於日誌中回報每日產能以及任何問題，包括損壞和破損。 6.遵循酒店的標準作業流程。 7.充分熟悉酒店所提供的各項服務與設施。 8.執行所屬廚房的開始及結束營業的作業流程。 9.對於菜單內的各項餐點有全盤的了解。 10.確保工作場所及週邊區域維持整潔有序，並遵守食品安全的標準作業流程。 11.控管營運備品數量並減少損壞或浪費。 12.以有禮且有效率的方式處理員工需求，並向主管報告任何顧客投訴或問題。 To supervise the assigned station/section, produce a consistent, high-quality product, and ensure a courteous, professional, efficient, and flexible service consistent with the Capella Standards Policies & Procedures to maximize colleagues‘ satisfaction. 1. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance. 2. To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set. 3. To independently be able to run the section you are assigned to. 4. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section. 5. Report in the logbook all productions and problems daily including spoilage and breakage. 6. Follow the SOP‘s of the hotel. 7. To be fully conversant with all services and facilities offered by the hotel. 8. To perform opening and closing procedures established for the Place of Work as assigned. 9. To have a thorough understanding and knowledge of all Food & Beverage items on the menu. 10. To ensure that the Place of Work and surrounding area are kept clean and organized at all times and follow food safety SOPs. 11. To monitor operating supplies and reduce spoilage and wastage. 12. To handle colleagues‘ inquiries courteously and efficiently and report colleagues‘ complaints or problems to supervisors.

協助領班廚師製作負責區域餐點，確保所製作的各項餐點品質穩定且符合水準，遵從嘉佩樂標準規範來提供專業、有禮、高效且靈活的服務，以大幅提升員工滿意度。 1.遵循嘉佩樂酒店的規範，生產穩定且高品質產品，並提供專業、有禮、高效且靈活的服務。 2.擁有完整的工作知識和技能，能夠監督、糾正並展示各項職責以確保其符合標準。 3.維持廚房的一貫標準並遵循該廚房所規範的準則。 4.於日誌中回報每日產能以及任何問題，包括損壞和破損。 5.遵循酒店的標準作業流程。 6.執行所屬廚房的開始及結束營業的作業流程。 7.確保工作場所及週邊區域維持整潔有序，並遵守食品安全的標準作業流程。 8.減少損壞或浪費。 9.以有禮且有效率的方式處理員工需求，並向主管報告任何顧客投訴或問題。 Assist the chef de partie in preparing meals for the assigned area., produce a consistent, high-quality product, and ensure a courteous, professional, efficient, and flexible service consistent with the Capella Standards Policies & Procedures to maximize colleagues‘ satisfaction. 1. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance. 2. To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set. 3. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section. 4. Report in the logbook all productions and problems daily including spoilage and breakage. 5. Follow the SOP‘s of the hotel. 6. To perform opening and closing procedures established for the Place of Work as assigned. 7. To ensure that the Place of Work and surrounding area are kept clean and organized at all times and follow food safety SOPs. 8. To reduce spoilage and wastage. 9. To handle colleagues‘ inquiries courteously and efficiently and report colleagues‘ complaints or problems to supervisors.

薪資管理主任將確保準確、及時地輸入並維護最新的薪資資料和相關報表。他或她還將擔任總出納的職位，負責準備飯店的每日銀行存款，管理所有內部資金，並根據公司的政策和程序發放、審核及維護所有飯店的資金帳戶。 1.負責審核和處理員工計薪相關資料，以準備工資支付憑證。 2.準備工資單分發給各部門負責人（HODs），並確保他們通過簽名確認已向其各自部門發放工資單以便跟蹤和記錄。 3.支付淨工資和必要的代扣稅款。 4.維護並歸檔月度工資文件，包括出勤記錄表、加班表、福利和補償權益、員工薪資所得扣繳書等。 5.核對每日繳款明細表，並點算現金、支票和信用卡憑證，對照前台支付投遞記錄進行驗證並存入。 6.辦理現金及外幣存款、提款、匯款及銀行往來。 7.進行公司例行性付款作業與公司各部門零用金管理及撥補。 8.配合國稅局查核及會計師查帳所需資料提供。 9.協助年度固定資產及列管資產盤點作業。 10.其他工作說明事項及主管交辦事項。 The Paymaster will ensure accurate, up-to-date and timely payroll input and maintains all payroll-related report. He or she will also serve the position of a General Cashier, who is responsible for the preparation of hotel‘s daily bank deposits, control all house funds, and to issue, audit and maintain all hotel banks according to the Company‘s policies and procedures. 1.Responsible for reviewing, verifying and processing data for preparation of payroll checks. 2.Prepares pay-slips for distribution to the head of departments (HODs) and ensures that they acknowledge by providing signatures from for pay-slips issued to them for their respective departments for tracking and record purposes. 3.Process payroll cheque requests and withholding payroll tax. 4.Maintain and file all monthly payroll documentations including attendance record sheets, over-time sheets, benefits, compensation entitlements and payroll tax bills. 5.Verify the daily payment detail report and count cash, checks, and credit card vouchers, cross-checking with the front desk payment delivery records for validation and storage. 6.Handle cash and foreign currency deposits, withdrawals, remittances, and bank transactions. 7.Process monthly payment and manage petty cash control and replenish. 8.Provide necessary information for audits by the National Tax Bureau and accountants. 9.Assist in the annual inventory of fixed assets and managed assets. 10.Other work descriptions and tasks assigned by supervisors.

驗收專員將協助採購部門掌握、追蹤每日到貨狀況。把關進貨產品符合訂單數量及酒店品質標準。 1.與採購緊密合作掌握發包訂單及到貨排程。 2.遵守酒店服務標準、部門政策以執行日常驗收操作步驟。 3.紀錄並追蹤酒店各項交貨記錄，確保貨品符合營運品質要求。 4.協調各部門點收取貨時程，維持緊密有效的溝通。 5管理及維持驗收區域整潔有序。 6.確保廠商卸貨及驗收步驟符合食品衛生安全規範。 7.及時回報配送進度及貨品異常、短缺狀況。 8.日常驗收單據、文件處理。 9.配合食安規範執行驗收紀錄、確保備查資料完整保存。 The Receiving Clerk will assist Purchasing Department to monitor and track the status of daily receiving. Ensure the products received align with the number of order and quality standards set by hotel. 1.Work closely with Purchasing Team to schedule the orders and receiving. 2.Maintain strict compliance to hotel service standards and department policies in order to conduct daily procedures of receiving. 3.Document and track the receiving records of hotel to ensure the products meet the requirements for quality of operation. 4.Coordinate with each department to schedule receiving while maintain close and effective communication with them. 5.Manage and maintain cleanliness and order of receiving area. 6.Ensure all procedures of unloading and receiving are aligned with the Practices of Food Sanitation and Safety. 7.Report the status of delivery and shortage or inconsistency of products in time. 8.Audit daily receipts and handle documents. 9.Conduct the receiving audit according to the Practices of Food Sanitation and Safety and ensure all documents are filed and kept for audit.

日本料理餐廳經理負責監督日式餐廳的相關財務營收及服務品質，維持並控管餐飲的服務及維護顧客關係。協助餐飲副總完成酒店開業相關規劃及人員招募面試。 1. 確保並提供完美、高檔、專業和一流的賓客服務體驗，作為所有餐飲餐廳相關事宜的榜樣和專業知識。 2. 監督和管理指定餐廳的日常運營，並確保所有團隊成員遵守飯店制定的服務標準、部門政策和操作程序。 3. 深入了解競爭市場的最新趨勢，協助餐飲副總與行政總廚制定服務和菜單定價策略。 4. 負責及時更新開發服務的行銷工具（如菜單、特色活動等）。 5. 負責向管理階層準確報告財務和預算（例如財務目標、損益、預算、成本管理等）。 6. 隨時了解飯店日常服務、活動、促銷和活動。就任何變更向所有團隊成員進行有效溝通和更新，以確保顧客收到最新資訊。 7. 處理客訴並解決服務缺失，在系統下記錄所有回覆。確保問題及時解決，讓顧客滿意。 8. 確保所有團隊成員認識到富比士標準對於提供卓越稽核和服務績效的重要性。 9. 主動辨識團隊成員的訓練需求，確保能力提升及績效改善。 10. 保護顧客和同事的隱私和安全。 The Japanese Restaurant Manager oversees all facts of the restaurant. The manager must maintain and control a high level of guest service. Assist EAM of F&B to set up the restaurant policy and recruitment. 1. Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all F&B restaurant related matters. 2. Oversees and manages the daily operations of the designated restaurant and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel. 3. To keep up to date with the current trends in the competitive market and assist EAM of F&B and the Executive Chef in the development of the service and menu pricing strategies. 4. Is responsible for updating and development of the marketing tools of the service (e.g. menus, special events etc.) in a timely manner. 5. Is responsible for the accurate financial and budget reporting to the management (e.g. financial objectives, P&L, budgeting, cost management, etc.). 6. Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information. 7. Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction. 8. Ensure all team members recognizes the importance Forbes standards as to deliver excellent audit and service performance. 9. Proactively identify training needs of team members to ensure enhancement and performance improvement. 10. Protect the privacy and security of guests and coworkers.

西餐廳主任將協助西餐廳副理在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 1.協助西餐廳副理協調並分配職務，以實現卓越的營運績效。 2.確實地傳達期待、認可績效並產生一致的業務成果。 3.監督西餐廳開始與結束的工作流程，包含酒杯拋光和事前準備(如餐桌擺放，轉場以及清理等工作)、妥善儲存以及餐期結束後的器具盤點。 4.協調所屬工作區域內的職務，確保服務順利進行。 5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 6.保護顧客和同事的隱私與安全。 7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 8.能夠執行部門內的所有職務，並在必要時協助輪班。 The Western Restaurant Supervisor assists the Western Restaurant Assistant Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests. 1. Assists The Western Restaurant Assistant Manager in coordinating and delegating daily tasks to deliver an exceptional operating performance. 2. Communicates expectations, recognizes performance, and produces consistent desired business results. 3. Supervises the workflow of opening and closing shift including polishing of glassware and mis-en-place preparation (i.e. table setting, turnover, clean up, etc.), proper storage, and count of operating equipment at the end of the day. 4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 6. Protect the privacy and security of guests and coworkers. 7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 8. Be able to perform all tasks within the department and assist in shift coverage when necessary.

侍酒師必須充滿熱情並專精於酒類服務。負責協助顧客選擇合適的酒水及建議餐點與酒的搭配，以提升用餐體驗。侍酒師也協助首席侍酒師提供改善酒類服務和酒單的建議。 1.作為酒類專家，為顧客及同事提供專業酒類知識。 2.執行餐廳開店與閉店的職務，包含酒杯拋光和餐前準備、妥善儲存以及結束營業後器具盤點。 3.以微笑、眼神交流和友善的問候來歡迎和感謝顧客，並儘可能地使用顧客的姓名稱呼他們。 4.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 5.確實了解富比士服務標準對於提供卓越審計和服務績效的重要性。 6.監控酒窖的庫存，確保酒類品質與數量，正確儲存和處理葡萄酒，並知道需求補充庫存。 7.協助首席侍酒師更新酒單、準備特別活動…等。 8.必要時協助輪班，以確保營運順利。 The Sommelier is a passionate individual, specializing in wine service. The individual advises and guides the guests in their choice of wines, and food and wine pairing to enhance the dining experience. The Sommelier also assists the Head Sommelier in providing suggestions to improve Wine service and menu. 1. Be the champion in offering wine knowledge to both guests and colleagues. 2. Performs opening and closing shift duties which include polishing of glassware and mis-en-place preparation, proper storage, and count of operating equipment at the end of the day. 3. Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest‘s name when possible. 4. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved promptly to guests’ satisfaction. 5. Recognizes the importance of Forbes standards to deliver excellent audit and service performance. 6. Monitor inventory of wine cellar, ensuring appropriate quality and amounts of wine, proper storage and disposal of wines, and replenishing cellar as needed. 7. Assists the Head Sommelier in updating the wine list, preparing for special events, etc. 8. Assists in shift coverage when required to ensure smooth operation.

1. 以身作則，通過強烈展示Capella文化和服務理念，激勵團隊成員。 2. 執行部門的日常開閉店工作，確保所有團隊成員遵守酒店制定的服務標準、部門政策和操作程序。 3. 通過迅速歡迎並禮貌地服務客人，同時進行有意義的交流，提供卓越的服務。 4. 完全了解咖啡、飲品和菜單的供應內容，預測客人需求並提供高水準的服務。 5. 維持酒吧的高標準清潔、安全及設備狀況。 6. 確保酒吧及其設備保持清潔並完全可用。 7. 負責庫存檢查及酒吧用品的管理，確保所有庫存維持在適當水平，當庫存不足時，通知主管/經理。 8. 維持庫存記錄，並通知團隊如果有物品庫存不足或快要用完。 9. 認識LQA及富比士標準的重要性，以提供優秀的審核和服務表現。 10. 維持對酒店每日服務、活動、促銷及事件的最新了解，並有效地向團隊成員傳達所有變動，確保客人獲得最新資訊。 1. Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy. 2. Performs the daily opening/closing shift duties of the department and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel. 3. Provide exceptional service to guests by promptly welcoming and courteously serving guests while engaging in meaningful conversation. 4. Be fully informed of Coffee, beverage and menu offerings, in anticipation of guest needs and to deliver highly attentive service. 5. Maintain high standards of cleanliness, safe and condition of the bar. 6. Ensure the bar and its equipment are clean and fully functional. 7. Responsible for inventory checks and management of all bar supplies, ensuring that all stocks are maintained. Notify supervisor/manager when stocks are running low. 8. Maintain a record of inventory supplies and inform the team should any item is low or running out. 9. Recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance. 10. Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.

宴會廳/客房大夜服務主任將協助宴會廳/客房服務經理在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 1.協助宴會廳/客房服務經理協調並分配職務，以實現卓越的營運績效。 2.確實地傳達期待、認可績效並產生一致的業務成果。 3.監督宴會廳/客房服務開始與結束的工作流程。 4.協調所屬工作區域內的職務，確保服務順利進行。 5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 6.保護顧客和同事的隱私與安全。 7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 8.能夠執行部門內的所有職務，並在必要時協助輪班。 The Banquet/In Room Dining Night Shifr Supervisor assists the Banquet/In Room Dining Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests. 1. Assists Banquet/In Room Dining Manager in coordinating and delegating daily tasks to deliver an exceptional operating performance. 2. Communicates expectations, recognizes performance, and produces consistent desired business results. 3. Supervises the workflow of opening and closing shifts. 4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 6. Protect the privacy and security of guests and coworkers. 7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 8. Be able to perform all tasks within the department and assist in shift coverage when necessary.

宴會廳/客房服務主任將協助宴會廳/客房服務經理在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 1.協助宴會廳/客房服務經理協調並分配職務，以實現卓越的營運績效。 2.確實地傳達期待、認可績效並產生一致的業務成果。 3.監督宴會廳/客房服務開始與結束的工作流程。 4.協調所屬工作區域內的職務，確保服務順利進行。 5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 6.保護顧客和同事的隱私與安全。 7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 8.能夠執行部門內的所有職務，並在必要時協助輪班。 The Banquet/In Room Dining Supervisor assists the Banquet/In Room Dining Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests. 1. Assists Banquet/In Room Dining Manager in coordinating and delegating daily tasks to deliver an exceptional operating performance. 2. Communicates expectations, recognizes performance, and produces consistent desired business results. 3. Supervises the workflow of opening and closing shifts. 4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 6. Protect the privacy and security of guests and coworkers. 7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 8. Be able to perform all tasks within the department and assist in shift coverage when necessary.

酒吧主任將協助酒吧副理在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 1.協助酒吧副理協調並分配職務，以實現卓越的營運績效。 2.確實地傳達期待、認可績效並產生一致的業務成果。 3.監督宴會廳/客房服務開始與結束的工作流程。 4.協調所屬工作區域內的職務，確保服務順利進行。 5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 6.保護顧客和同事的隱私與安全。 7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 8.能夠執行部門內的所有職務，並在必要時協助輪班。 The Bar Supervisor assists the Bar Assistant Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests. 1. Assists Bar Assistant Manager in coordinating and delegating daily tasks to deliver exceptional operating performance. 2. Communicates expectations, recognizes performance, and produces consistent desired business results. 3. Supervises the workflow of opening and closing shifts. 4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 6. Protect the privacy and security of guests and coworkers. 7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 8. Be able to perform all tasks within the department and assist in shift coverage when necessary.

酒吧服務員充滿熱情並致力於提供嘉佩樂最高標準的服務，為每位顧客打造難忘的用餐體驗。事先預測顧客的服務需求，了解菜單、飲料單和每日特色菜的選項。 The Bar Server is an enthusiastic member who is dedicated to providing the highest standard of Capella in the curation of a memorable dining experience to all guests. The individual anticipates and service guests needs and is knowledgeable about all available menu options, beverage lists and daily specials. 1. 提供最高品質的舒適度，傳達嘉佩樂品牌、價值和願景，為顧客和團隊成員創造令人讚嘆的體驗 2. 預測顧客的服務需求，包含詢問顧客問題以了解需求，透過記錄喜好來提供個人化服務。 3. 確實檢查並結帳，遵守各項現金交易和信用卡交易流程/規範，包含增加及收取小費。 4. 充分了解菜單中的餐點和飲料品項並能夠推薦餐酒搭配以及推銷合適的替代品項。 5. 遵守各項部門的安全規定和流程，確保環境整潔及安全。 6. 專業、積極、即時地滿足顧客的服務需求。 7. 向廚房傳達各項餐點需求、飲食禁忌或其他特殊需求。 8. 充分了解富比士服務標準對於提供卓越審計和服務績效的重要性。 9. 處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 10. 依照活動類型和服務規定擺設餐桌，包含桌巾、杯盤和餐具的類型，確保各項用品均符合品質標準。 11. 執行餐廳開店與閉店的職務，包含收納及拆卸物品、清潔設備與區域、正確存放設備、將冰箱上鎖、補充備品、關燈、鎖門及完成日常清潔清單。 12. 使用各樣瓷器、玻璃杯和銀器前須拋光並檢查其外觀及清潔度。 13. 充分了解菜單中的每道餐點和飲料的成分與價格。 14. 遵循酒店特定流程處理任何緊急情況（如疏散、醫療緊急情況、自然災害）。 1. Provide the highest level of guest comfort and ensures the delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members. 2. Anticipate guests‘ service needs, including asking questions of guests to better understand their needs and provide personalized service through noting down guest preferences. 3. Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity. 4. Be knowledgeable in food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. 5. Adhere to all departmental safety and security policies and procedures to ensure a clean, safe, and secure environment. 6. Address guests‘ service needs in a professional, positive, and timely manner. 7. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. 8. Recognizes the importance of Forbes standards as to deliver excellent audit and service performance. 9. Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction. 10. Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. 11. Perform closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. 12. Polishes and inspects the cleanliness and presentation all china, glass, and silver prior to use. 13. To be knowledgeable of all ingredients and prices of the food and beverage listed on the menu. 14. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).