專區

▪ 協助客人點餐、送餐、入單與結帳。 ▪ 提供友善、專業的顧客服務，主動關心客人需求。 ▪ 獨立作業能力。 ▪ 主管交辦事項。

「Bencotto」為義大利餐廳，以充滿巧思的精湛料理搭配獲奬美酒及不含酒精的特色飲品，提供賓客摩登時尚的當代義式珍饈。 • Taking order and table service • Maintain the on-site operation of the restaurant • Assist the training of restaurant • Control the working conditions of colleagues • Conduct the restaurant administration • 點餐及桌邊服務 • 維持餐廳現場運行 • 協助餐廳服務訓練 • 控管同仁工作狀況 • 協助餐廳行政庶務

Embodying the spirit of a modern restaurant, Café Un Deux Trois offers seasonal a la carte and set menus. Café Un Deux Trois also features PAGES, a lifestyle boutique shop. 位於酒店五樓的文華Café為將現代時尚的餐廳，提供多樣化的單點美饌及主廚精選套餐。充滿現代感與悠閒的用餐環境，另可容納32位貴賓的私人包廂，適於朋友同樂、家人相聚或商務洽談的最佳首選。 • Introduce and recommend menu to guest. • Taking order and deliver service • Table service during dining • Preparation before dining and tableware wipeness • Ensure the quality and plating of cuisine • 菜單內容介紹與推薦 • 點餐及送餐服務 • 顧客用餐時桌邊服務 • 送餐前準備和餐後餐具擦拭、整理 • 確保餐點的品質及餐前的擺設

為顧客提供快速及有效之餐飲服務，秉持一貫之誠懇、親切、有禮及樂於助人之服務精神，且能達成超越顧客需求之服務目標 服務員應有餐飲之專業知識且,能配合彈性之工作時間。 •菜單內容介紹與推薦 •點餐及送餐服務 •顧客用餐時桌邊服務 •送餐前準備和餐後餐具擦拭、整理 •確保餐點的品質及餐前的擺設

雅閣中餐廳為連續8年榮獲米其林一星粵式料理餐廳。由廚藝精湛的主廚團隊，精選臺灣寶島在地食材，以其底蘊深厚的傳統手藝，卓越呈現正宗的粵菜經典佳餚，將菜餚本身最純粹細膩的精隨完美演繹，引領賓客以味蕾穿越極致美饌殿堂。 • 協助顧客訂位服務 • 聯繫確認顧客用餐需求 • 現場顧客關係維護及帶位 • 餐點介紹及推薦 • 餐廳文書作業處理

宴會廳提供會議、外燴、宴會及婚宴餐飲服務。輝煌的設計與高雅奢華的品味，結合時尚品味的佈置、創新細緻的美饌、與親切服務，為賓客打造專屬的感動。 •上菜及桌邊服務 •維持宴會現場運行 •協助宴會服務訓練 •控管同仁及工讀生工作指導 •協助宴會廳行政庶務

• 控管現場同仁及工作指導 • 人員管理及教育訓練 • 顧客關係處理及維護 • 服務流程管理及維護 • 物料盤點及叫貨管理 • 點餐及桌邊服務 • 營收及成本控管 Developing Direct Reports and Others Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person‘s career goals; constructs compelling development plans and executes them; encourages people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental and talent management system in the organization; is a people builder and a motivator. Interpersonal Savvy Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy, tact and fairness; can diffuse even high-tension situations comfortably. Is able to motivate people. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Directing Others Is good at establishing clear directions; sets stretching goals; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.

• 透過電話接聽顧客來電，作為酒店與顧客的第一接觸點，展現專業、友善與親切的服務態度。 • 負責餐飲訂席，提供餐廳資訊並協助顧客預訂餐廳座位。 • 進行訂位相關之文書處理與資料登記，確保作業準確無誤。 • 提供有效率且溫暖的服務，塑造良好的酒店第一印象。 • 與內部相關部門保持良好溝通，確保顧客需求獲得妥善安排。 • 歡迎二度就業者加入。

工作職責 1. 依酒店集團規定執行保養維護計劃及項目。 2. 酒店消防設備維護檢修及保養。 3. 協助酒店消防生命安全系統符合當地消防安全規章制度並獲得相關政府許可及証書。 協助防止職業災害發生，負責飯店防火安全、衛生運作、管理及行政工作 1. 協助市府、公家機關各項業務之聯繫、協調、處理 2. 具飯店消防設備編組及年度檢查相關經驗者佳 3. 協助規劃及實際演練消防演習演練 4. 協助飯店防火管理稽核工作 5. 完成文華東方酒店集團消防相關稽核例行檢查工作項目

• 透過電話接聽顧客來電，作為酒店與顧客的第一接觸點，展現專業、友善與親切的服務態度。 • 負責餐飲訂席，提供餐廳資訊並協助顧客預訂餐廳座位。 • 進行訂位相關之文書處理與資料登記，確保作業準確無誤。 • 提供有效率且溫暖的服務，塑造良好的酒店第一印象。 • 與內部相關部門保持良好溝通，確保顧客需求獲得妥善安排。 • 歡迎二度就業者加入。

*負責及協助員工餐廳外場服務及廚房區域之衛生與清潔工作，維護及盤點設備與器皿，協助督導及訓練餐務同仁，協助員工餐廳服務及廚房洗滌達到台北文華東方酒店品質標準。 *叫貨,文書處理,盤點餐具,支援員工活動.

• 完成主管交代的的工作並協助其他單位或區域 • 提供給廚房專業支援 • 依照食品安全衛生管理規章標準，於廚房執行高標準的食材準備工作。 • 協助整體廚房相關事宜，掌握食物的品質 • 遵守廚房的製造過程符合HACCP規範 • Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. • Provide professional support to the Kitchen • Maintain a high standard of all food preparation and service, according to the standards required by the management. • Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge.

•協助中式點心工作 •確認工作區域一直處於乾淨的環境之下。向央廚領取魚肉類並且確認廚房間的轉帳是否正確 •記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 •完成主管交代的的工作並協助其他單位或區域 •參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識 •Works for Dim Sum station •To ensure that the working area is clean at all the time. To collect fish and meat from butchery and to check that all the inter kitchen transfers correspond to the requirements. •Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge. •Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. •Attend any training sessions and always strives to keep abreast of any procedures and general works on upgrading his general knowledge with the help of his supervisor.

•協助中式點心工作 •確認工作區域一直處於乾淨的環境之下。向央廚領取魚肉類並且確認廚房間的轉帳是否正確 •記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 •完成主管交代的的工作並協助其他單位或區域 •參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識 •Works for Dim Sum station •To ensure that the working area is clean at all the time. To collect fish and meat from butchery and to check that all the inter kitchen transfers correspond to the requirements. •Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge. •Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. •Attend any training sessions and always strives to keep abreast of any procedures and general works on upgrading his general knowledge with the help of his supervisor.

•雅閣中餐廳為連續7年獲得米其林一星粵式料理餐廳。由廚藝精湛的主廚團隊，精選臺灣寶島在地食材，以其底蘊深厚的傳統手藝，卓越呈現正宗的粵菜經典佳餚，將菜餚本身最純粹細膩的精隨完美演繹，引領賓客以味蕾穿越極致美饌殿堂。 •協助擺盤台工作 •確認工作區域處於乾淨的環境之下。 •記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 •完成主管交代的的工作並協助其他單位或區域 •參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識

• 處理員工制服及客人衣物之整理作業。 • 操作洗衣房簡單機器設備及維護其運作正常。 • 具衣料及織品相關知識及經驗(服裝相關科系)。 • 具溝通能力。

• 處理員工制服及客人衣物之整理作業。 • 操作洗衣房簡單機器設備及維護其運作正常。 • 具衣料及織品相關知識及經驗(服裝相關科系尤佳)。 • 具溝通能力。 • 確保工作區域保持高水平的清潔。 • Responsible for staff uniforms and guest laundry checking , receiving, wrapping and returning works.. • Use machines correctly and ensure all equipment is in good condition. • Related garments fabric knowledge and experience. • Well communication ability • Ensure a high level of cleaning is maintained in work area.

• 負責處理及檢查訂房事宜 • 團體訂房管理 • 協助房況調整與控房 • 跨部門溝通協調 • 負責日常訂房與營收報表 • 進行市場研究與分析 • 數據分析與訂房系統維護 **實際工作職位及待遇將依照個人能力及面試表現調整**

• Provide expert advice to senior management on all engineering support, environmental controls, and operational efficiency of the property. • Oversee multi-disciplinary maintenance teams and ensure all systems—including mechanical, electrical, HVAC, and plumbing—operate reliably and safely. • Plan, implement, and manage a comprehensive energy management program, including setting reduction targets and reporting performance. • Ensure adherence to statutory regulations, building codes, and fire safety standards by regularly reviewing policies and safety procedures. • Develop and maintain preventive maintenance strategies and annual work schedules for all equipment and systems. • Ensure engineering documentation, maintenance logs, and operational data are accurately recorded and up to date. • Manage the Engineering Department’s operating budget, cost controls, and financial performance through regular monitoring and review. • Take full responsibility for Capital Project planning, ensuring efficient allocation of capital funding in line with hotel directives. • Administer a five year Capital Plan, updated annually based on corporate funding allocations. • Ensure technically competent project execution by selecting qualified consultants and contractors based on experience, quality, and cost. • Lead and coordinate engineering activities with internal departments and external service providers. • Manage, mentor, and develop engineering team members to maintain high technical competency and service standards. • Foster a safety first culture within the Engineering Department.

•協助所有芳療中心營運需求 •協助讓客人一天的芳療旅程流程順暢 •協助芳療師設定及清潔整理療程所需 •必須擁有與客人親切互動的能力, 及能夠回答客人所有關於芳療中心及飯店的問題 •當客人有需要時主動提供協助 •負責整個芳療中心的清潔維護,需依標準作業程序及健康安全標準來表現乾淨,整潔衛生的做法 •維持芳療中心營運備品庫存的安全使用量 •表現專業及友善的工作態度, 完成職務上及芳療營運經理指派的任務 •Assist in the operations of all spa departments as required. •To assist in the smooth flow of the guests journey throughout the day. •Will be expected to aid therapists in setting up for treatments and clearing away after. •Must have the ability to courteously interact and answer all spa and hotel related questions with guests. •Will proactively offer assistance to all spa guests when necessary. •Will be responsible for the maintaining the cleanliness of the entire Spa. These should be kept in a neat, tidy and sanitary manner in accordance with the Standards and Procedure and Health and Safety Standards. •To maintain inventory of supplies for the operations of the spa. •Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Manager.