觀光餐旅專區

1.飯店房間的清理打掃 2.更換床單

1. 負責餐飲場所的廚房及外場聯繫、顧客菜單諮詢、點餐供餐及桌面環境清潔

1. 場地清潔整理善後 2. 活動所需用品整理 3. 主管所交辦事務

餐廳或廚房助手，協助廚師烹調前與烹調中的準備工作，與其它餐廳的相關事務 烹調後清潔廚房流理台與周邊環境

負責國內外旅遊產品、機票、飯店住宿等業務銷售工作 客戶開發與關係維繫

1.負責飯店的每日營運管理 2.整合處理客戶訂房及客房分配 3.負責協調各部門活動，安排各大小型會議或特殊晚會 4.監督品質 5.行銷 6.協調各單位工作人員，提供顧客相關服務 7.處理較複雜的客訴

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供富於靈感的熱情服務。我們朝氣蓬勃、求新求知、新穎獨特。 Responsible for the development and smooth operation of the kitchen and stewarding operations with emphasis on quality, presentation within the guidelines of the standardised menus, and staff training. 依照標準化功能表的要求，以品質和外觀為重點，協助負責廚房和管事部工作的順利進行。 DUTIES AND RESPONSIBILITIES工作職責 • Based upon menu item sales figures, review the profitability and popularity of dishes upon the menu and make changes where applicable (this function is be carried out in conjunction with the General Manager) • 在功能表菜單銷售數位的基礎上，檢查功能表上菜單的利潤情況和受歡迎的程度，並在適當時做相應調整（與總經理共同履行此項職責）。 • Supervise the kitchen in the preparation and presentation of all food items in accordance with the hotel’s food and beverage standards and standardised menu guidelines • 監管廚房工作，按照酒店的餐飲標準和標準化功能表的規定對所有菜目進行製作和裝飾。 • Monitor standards of production to ensure quality • 監督製作標準以確保品質。 • Supervise all aspects of kitchen cleanliness and co-ordinate the effective utilisation of all kitchen attendant within the effective manning levels, ensuring that all kitchen areas are maintained in a hygienic condition at all times and ensuring adherence to hotel standards • 監督酒店清潔情況，在人力配置合理水準範圍內協調廚房人力利用工作，確保廚房衛生的保持工作達到酒店標準。 • Control the drafting of rosters, ensuring each area is effectively covered and within keeping of the hotel’s annual manning and payroll budgets. These guidelines to be provided by the General Manager • 管理排班表的起草工作，確保覆蓋所有工作領域，卻不超出酒店的年度人力配置和工資預算。總經理將負責制定指導方針。 • Maintain a sound knowledge of the hotel’s procedures for purchasing of food stocks, the control of purchasing levels and ensuring all necessary measures are in place to maintain budgeted food cost in all areas, while ensuring adequate food stocks and maintaining standards • 熟知酒店食品存貨的採購，管理採購水準的工作程式，確保採取一切必要手段來控制食品預算成本的各方面，同時確保充足的食品庫存並維持標準。 • Be actively involved in the hotel’s Total Quality Management programme, having a sound knowledge and understanding of InterContinental Hotels TQM philosophies, ensuring its effectiveness in the operation of the kitchen, encouraging all staff to play an active role • 積極參與酒店的完全品質管制活動，熟知並理解洲際酒店集團的完全品質管制理念，確保其在廚房工作中的有效性，鼓勵所有員工發揮積極性。 • Ensure the highest standards of personal presentation, hygiene and conduct in accordance with the hotel standards • 依照酒店標準，確保個人形象、衛生和行為的最高標準。 • To organize and supervise the training of kitchen staff, motivating all staff to increase skills in food preparation and kitchen management. Ensure all training given is accurately recorded and that all staff are reviewed and appraised within the necessary time frames as required by the Human Resources Department • 組織和監督廚房員工的培訓，以增進食品製作和廚房管理的技巧。確保所有培訓均得到準確記錄，並且在必要的時間櫃架內按照人力資源部的要求對所有員工進行檢查和考核。 • Ensure all MAF and HACCP guidelines are achieved and maintained. Check monitoring procedures daily • 確保遵守MAF和HACCP指導方針。每日檢查監控程序。 • Ensure all equipment is properly maintained and stored, with all breakage’s and breakdowns being properly reported and recorded • 確保正確的保養和存儲所有設備，正確報告和記錄所有破損和故障設備。 • Be fully conversant with the hotel’s fire, security and emergency procedures • 準確記錄事故，確保所有隱患均得到檢查，以減少未來事故的發生。 • To perform any other duties so directed by the General Manager that affect the operation and profitability of the kitchen and department • 執行其它由總經理分派的任務，以促進廚房和部門的運作和利潤。 • Manpower planning and management needs • 人力規劃和管理需求。 • Management of the Department’s budget • 編制和管理部門預算。 • Other reasonable Ad hoc tasks assigned by GM • 其他由總經理分配的合理任務

Oversees and directs all aspects of the Rooms function and Food and Beverage function. Under rooms, operations include Front Office and Housekeeping. Under Restaurant and Bar, operations include In Room Dining and Banqueting operations. At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. • Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident. • Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what‘s going on. • Be original by building connections with our guests and being imaginative to create memorable experiences. DUTIES AND RESPONSIBILITIES • Interacts with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community. • Assists in the development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Program to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability. • Ensures highest level of guest satisfaction by providing within corporate standards quality guest services and amenities. • Manages the functions of all hotel personnel through supervision of hotel department heads. • Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programs as directed. • Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed. • Ensures emergency procedures are practiced and enforced to provide for the security and safety of guest and employees. • Identifies future potential department heads and participates in the development of their training plans. • Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity. • Establishes and maintains a prominent level of visibility and involvement in the property and in business, social and governmental communities as appropriate. • Establishes and maintains effective employee relations including open communication with all employees. • Contributes to installing and monitoring cash management programs including inventories and receivables. • Develops recognition programs, advertising and promotional campaigns to obtain greatest market awareness and patronage. • Reviews energy conservation program to ensure minimum energy and utility consumption without sacrificing human comfort. • Monitors purchasing practices to ensure compliance with ICHG policy and procedures. • In the absence of the General Manager, assumes responsibilities as appropriate. • Keeps General Manager informed of any unforeseen events, which may occur in his/her absence. • Assists in selling hotel through personal involvement with all potential markets as required. • Ensures environmentally friendly practices are implemented in accordance with the ICHG Environmental Manual/local applicable laws and regulations. • Co-ordinates functions and activities with General Manager, Regional, Area and Corporate staff as appropriate. • Works with Human Resources on manpower planning and management needs. • Works with Director of Finance in the preparation and management of the Department’s budget.

• 執行日常的植栽養護和補救性維護。 • 訂購農藥和除草劑，定期噴灑。 • 保持戶外景觀池的整潔與整理。 • 掌握一定程度的知識，使自己能夠處理部門工作領域內的小問題。 • 參加酒店物業各類園藝維護工作，包括酒店任何新的部分和延伸的部分，或由 酒店負責維護管理的其它物業。 • 負責戶外園藝的維修維護工作。 • 協助酒店預防性養護計畫和記錄系統的執行工作。 • 向上級彙報狀況和需要的費用，並在有必要考慮更換時向領導說明。 • 執行和參與有關設備正確操作和保養工作的員工會議。 • 完成每日報告，列明當日完成的工作。 • 探尋並配合環保工作。 • 有效的使用再利用的方法。 • 處理有關園藝的相關工作事宜。 • 熟悉消防報警及滅火器材的位置 • 熟悉酒店佈局、設計及出入口的情況 • 配合主管分配的合理任務

Produces a Public Relations Plan which promotes and maintains good public relations in order to maintain the prestigious image of the hotel. Duties involve planning, directing, controlling, coordinating and participating in all Public Relations activities. • Develops a public relations programme for the hotel based on its marketing goals. Liaises with Marketing in targeting specific markets and developing the public relations strategies to reach these markets. • Develops media contacts, plans press conferences and other press activities. Acts as hotel’s liaison with media to promote good publicity and counteract bad publicity. • Develops and organizes promotional activities, coordinates with departments concerned; invites VIPs and media to promotional activities; prepares and issues press releases. • Establishes sales leads from the study of magazines, newspapers and form personal contacts; coordinates sales leads with Banqueting and Sales Departments. • Disseminates corporate press releases to appropriate local trade and consumer media. • Establishes a programme for sending promotional news to trade publications on a regular basis releases covering special events, promotions, etc. • Prepares promotional press releases on personalities among guests and employees of the hotel and on newsworthy events in the hotel. • Provides information to other departments on activities within and outside the hotel which may be useful when dealing with guests. • Accepts clients and media complaints, requests, and inquiries and coordinates handling with departments concerned. • Coordinates all activities with the Sales Manager. • Maintains good public relations by extending personalized service to VIPs. e.g. following up on reservations for VIPs, assisting in greeting VIPs and groups upon their arrival, sending welcome letter to VIP guests. • Coordinates guest lists and invitations for VIP receptions, luncheons, dinners, etc. • Maintains clipping files pertaining to the hotel(s) based on daily perusal of the media and provides same to General Manager, other departments, other hotels, corporate public relations, as appropriate. • Maintains mailing list/contact file. • Maintains hotel photo file. • Liaises with Human Resource Manager on matters affecting corporate image. • Develop hotel gifts and giveaways. • Builds profile within local market place through attendance at various events and local market place. • Co-ordinates hotel photography when required. • Monitors awareness of competitor activities and use information when developing strategies. • Plans and coordinates sponsorship activities. • Works with superior on manpower planning and management needs. • Works with superior in the preparation and management of the Department’s budget.

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供富於靈感的熱情服務。我們朝氣蓬勃、求新求知、新穎獨特。 Prepares mise en place and food preparation and assists with food presentation as part of the kitchen brigade. 進行開餐準備和菜肴的烹飪，作為廚房團隊的一員協助食品裝盤工作。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規範和當地的規章制度。 • 產品的備料稱重 • 計算各種原料配方之用量及設定適當攪拌溫度 • 掌握烘焙的基本知識和技能 • 學習發酵、壓延、分割、整形、包餡、烤焙等工作 • 配合團隊完成工作內容。 • 準備廚房設備以便使用 • 準備食品為客人服務 • 協助檢查和收貨／ 儲存貨物／ 管理庫存 • 清潔和儲存設備 • 處理垃圾和布巾 • 保持廚房衛生(工作環境的清潔) • 保持高度的個人衛生 • 參加培訓活動 • 其他由主管分配的合理任務

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供富於靈感的熱情服務。我們朝氣蓬勃、求新求知、新穎獨特。 Prepares mise en place and food preparation and assists with food presentation as part of the kitchen brigade. 進行開餐準備和菜肴的烹飪，作為廚房團隊的一員協助食品裝盤工作。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規範和當地的規章制度。 • Prepares, cooks, serves and stores dishes • 進行菜肴製作、烹飪和上餐 • Prepares food for service • 準備食品為客人服務 • Cleans and re-sets his/her working area • 清潔並整理工作區域。 • Implements the hotel and department regulations, policies and procedures • 實施酒店和部門的規定、政策和程序 • Maintain a hygienic kitchen • 保持廚房衛生 • Cleans kitchen and equipment • 清潔廚房和設備 • Maintain high standards of personal hygiene • 保持高度的個人衛生 • Attends to all briefings • 參加所有說明會 • Participates in training • 參加培訓活動 • Other reasonable Ad hoc tasks assigned by supervisor • 其他由主管分配的合理任務

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 Responsible for the operational efficiency of bellman and luggage room during shift and the service delivery of those areas. Maintain all hotel information and tourist spots, events update to date and share to the team. 負責管理前廳單位以及行李房確保運營效率和服務工作。飯店資訊, 周邊景點及活動時刻更新並分享給團隊，以滿足客人的需要，保證其舒適和滿意。 DUTIES AND RESPONSIBILITIES 工作職責 • Perform all duties as Bell, including additional duties as follows: • 完成所有行李員的工作職責，及以下工作職責 • Conducts shift briefings to ensure hotel activities and operational requirements are known • 開交班會，確保員工都清楚酒店活動及操作要求。 • Support front office operations including check-in & check-out. • 在前臺需要幫助時提供協助保含辦理入主及退房手續。 • Rotate Duty Manager overnight shift • 一同輪值值班經理大夜班 • Supervise front office operations during assigned shift including: • 監督指定班次期間前廳的運作，包括： • Maintenance of guest information • 客人資訊的維護 • Maintenance of information about local events • 本地活動資訊的維護 • Prepare reports • 準備報告 • Able to arrange transportation to guest. Make the most of our own transportation and well maintain. • 協助客人交通安排，維護以及把飯店車輛發揮到最大效用. • Ensure the Luggage area is clean and neat. • 確保行李區乾淨整齊. • Be the champion of Alishan. Know everything there is to know about Alishan and be able to offer the guest reliable and personalized suggestions about their requests. • 當最懂阿里山的專家，提供客人個人化的建議 • Create and build Alishan information, tourist spots, updated event, restaurant, transportation. Ensure all team member has knowledge about the area. • 建立阿里山資訊庫包含景點, 活動, 餐廳, 交通，確保團隊熟悉飯店周邊資訊. • In conjunction with the EDP manager to ensure the hotel system is maintained in accordance with the standard operating procedures. • 與電腦部主管協作，確保酒店系統根據標準正常運行。 • To ensure that all refused business is recorded and reported to Front Office Manager. • 確保對所有被拒絕的業務做出記錄，並上報給前廳部經理。 • Be able to handle main Guest complaint • 有能力去處理客人的投訴 • Perform other duties as maybe assigned by superiors • 完成上級佈達的其他工作

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供富於靈感的熱情服務。我們朝氣蓬勃、求新求知、新穎獨特。 Prepares mise en place and food preparation and assists with food presentation as part of the kitchen brigade. 進行開餐準備和菜肴的烹飪，作為廚房團隊的一員協助食品裝盤工作。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規範和當地的規章制度。 • In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 在經理缺席時進行交接班說明，確保瞭解酒店的活動和運營要求。 • Prepares, cooks, serves and stores the following dishes: 　　進行以下菜肴的製作、烹飪、上餐和存儲工作： • Applies organization skills for mise en place　在開餐準備工作中發揮組織能力 • Pastry, cakes and yeast goods　麵點、蛋糕和發酵食品 • petits fours　法式小點心 • desserts　甜點 • Hot and cold deserts　冷、熱甜點 • Decorate, portion and present　裝飾、切片和裝盤 • Prepares hot and cold noodle dishes　製作冷、熱麵條 • Produces a range of liquid and solid deserts　製作各種甜點 • Produces and presents a range of steamed sweet rice based desserts 　　製作各種蒸甜米飯和甜點並裝盤 • Produces baked desserts　製作烤制甜點 • Produces a range of baked desserts　製作各種烘烤甜點 • Buffet Food 自助餐 • Prepares and presents desserts for buffets　製作和擺放自助餐甜品 • Stores buffet items　儲存自助餐食品 • Communicates politely and display courtesy to guests and internal customers 　　與客人和內部客戶禮貌、友好的交流 。 • Provides direction to the Kitchen helpers, including Commis, Cooks, Kitchen　Attendants and Stewards　指導，包括廚師、廚房服務員和管事的工作。 • Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information 與上級交流疑難問題，客人或內部客戶的意見以及其它相關資訊 。 • Establishes and maintains effective employee working relationships 　　與員工建立並保持良好的工作關係 。

在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 －在當班期間負責餐飲部和廚房的清潔工作，確保餐飲衛生標準。 －遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規範和當地的規章制度。 工作職責： •廚房餐期的清潔工作 •協助檢查和接收物品 •存放物品 •維護倉庫區 •清潔和存放器具 •清理廚房 •保持廚房衛生 •清潔廚房和設備 •保持個人衛生 •參加培訓 • 其它由主管分配的合理工作

1.熟炮爐作業 2.熟食材運用變化 3.具丙級廚師證照 4.有飯店經驗者佳 5.主管臨時交辦事項 福利項目 1.享勞、健保、團保、勞工退休金提撥 2.業績精進獎金、年終獎金 3.三節禮金 4.生日禮金 5.免費提供員工宿舍及三餐(本館) 6.月平均輪休9-10天 7.員工旅遊補助 8.員工年度體檢 9.年度尾牙抽獎 10.職工福利委員會各項福利 11.年度員工親友招待住宿(在職滿半年即可申請)

1.負責餐飲服務人員工作分配，現場控餐與廚房溝通協調 進行簡易餐飲之料理，如：烤土司或調配飲料等。 2.於客人用餐完畢後，負責收拾碗盤與清理環境。 3.點餐、送餐、結帳、收銀等工作。 4.協助現場第一時間客訴處理。 4.其他主管交辦事項。 福利項目 1.享勞、健保、團保、勞工退休金提撥 2.業績精進獎金、年終獎金 3.三節禮金 4.生日禮金 5.免費提供員工宿舍及三餐(本館) 6.月平均輪休9-10天 7.員工旅遊補助 8.員工年度體檢 9.年度尾牙抽獎 10.職工福利委員會各項福利 11.年度員工親友招待住宿(在職滿半年即可申請)

1.統籌西點產品生產及品質控管。 2.西點設計、成本分析及預算編列經驗。 3.食材材料成本控管貯存管理及物料進銷管理。 4.督導廚房作業、人員培訓及教育訓練。 5.人員排班調度、支援及年度績效管理。 6.維護廚房及工作區域環境整潔。 7.完成主管交辦事項。 8.西點房經驗3年以上需帶領團隊且豐富製作經驗，有飯店經驗者佳。 福利項目 1.享勞、健保、團保、勞工退休金提撥 2.業績精進獎金、年終獎金 3.三節禮金 4.生日禮金 5.免費提供員工宿舍及三餐(本館) 6.月平均輪休9-10天 7.員工旅遊補助 8.員工年度體檢 9.年度尾牙抽獎 10.職工福利委員會各項福利 11.年度員工親友招待住宿(在職滿半年即可申請)

1. 現場服務營運及執行教育訓練。 2. 負責現場人員之選用、訓練、人力、調配之管理。 3. 服務流程監督標準達成、服務品質提升，顧客整體用餐滿意度提升。 4. 顧客關係建立，處理顧客抱怨。 5. 具備溝通協調能力，並運用於各工作環境、產品及服務品質。 6. 熟悉自助餐廳及中餐廳管理作業。 7. 執行並完成主管交辦事項。 8. 具備積極正向的工作態度及高度執行力。 福利項目 1.享勞、健保、團保、勞工退休金提撥 2.業績精進獎金、年終獎金 3.三節禮金 4.生日禮金 5.免費提供員工宿舍及三餐(本館) 6.月平均輪休9-10天 7.員工旅遊補助 8.員工年度體檢 9.年度尾牙抽獎 10.職工福利委員會各項福利 11.年度員工親友招待住宿(在職滿半年即可申請)

1. 負責全館布巾/制服/客衣收送處理相關事項。 2. 負責管衣室作業之運作。 3. 制服管理、布巾管理(修補、發放、排列、整理盤點)工作。 4. 布巾管理(收送點交，按作業需求發送樓層使用..等)。 4. 具基礎衣物縫補、修改及相關工具操作能力。 6. 機動性支援客房清理。 7. 其他主管交辦事項。 8.配合單位輪班，假日排班 福利項目 1.享勞、健保、團保、勞工退休金提撥 2.業績精進獎金、年終獎金 3.三節禮金 4.生日禮金 5.免費提供員工宿舍及三餐(本館) 6.月平均輪休9-10天 7.員工旅遊補助 8.員工年度體檢 9.整房產值津貼 10.年度尾牙抽獎 11.職工福利委員會各項福利 12.年度員工親友招待住宿(在職滿半年即可申請)