CSR專區

1) 電話聯絡線上服務和客戶關係維護，說明信用卡權益和活動。 2) 公司各項專案外撥活動通知。

1.行銷管理及業務推展 (1)主動開發及服務內部同仁所推薦的潛在客戶及從分行及外部擴增客戶來源。 (2)協助分行業務經理領導業務團隊並提昇保險銷售績效，以達成分配給自己及分行的整體保險業績目標。 (3)透過客戶服務、交叉銷售、分行宣傳活動等來深耕客戶關係並建立品牌知名度，以擴增客戶基礎。 (4)參與例行性的教育訓練及銷售活動等，並與分行服務經理等服務同仁密切合作，以有效開發服務同仁所推薦的潛在客戶。 (5)定期召開業績檢討會，以提升銷售同仁的產能。 (6)與客戶維持良好的關係，滿足客戶的財務需求，並提升客戶與本行往來的業務種類。 (7)確定銷售同仁的銷售行為係依據並符合內部政策、標準、準則、規章及主管機關及監理機構所訂定的規章及法規。 2.人才及客戶體驗管理 (1)培訓發展及輔導銷售同仁，以提升其保險銷售績效及與客戶間的互動關係。 (2)與銷售同仁保持明確及即時溝通，以共同達成保險銷售目標。 (3)建立團隊成員中的信任及士氣，並能與分行中的其他同仁密切合作。 (4)協助分行業務經領導業務團隊提供客戶最佳的金融服務，並達到在多個客户滿意度調查/ 追踪計畫中（例如神秘顧客及電話服務調查）針對保險的預設滿意度水準。 3.稽核及合規監控 (1)確保完全符合內部政策、標準、準則及規章及主管機關及監理機構所訂定的規章及法規。 (2)透過教育、監控及有效的補救措施協助分行業務經理提升分行營運的控制及合規質量，並密切的與分行服務經理合作以保持銷售團隊的營運標準。 4.分行行政管理 (1)滿足客戶的需求，並依據本行的客戶申訴處理準則及時的解決客戶抱怨案件。 (2)反映並建議分行業務經理有關於客戶的意見及競爭對手的作法。

1. Develop SOP to comply with regional policies and local regulations. 2. Responsible for driving sales monitoring report enhancement and control points/mechanism by working closely with stakeholders. 3. Conduct periodic SOP/Boundary list and training. 4.Timely complete sales surveillance related reports and sales healthy check 5. Support BIF revision, SCSA, internal/external audit on information request providing. 6. Sales misconduct investigation 7. Sales new onboard training

Job Purpose： 1. To support the profitable growth of the Secured Lending products (Mortgage Loan & Trust Lending) in the Consumer Banking business. 2. To frame the lending policy, Risk Appetite framework; bureau and score use strategies, portfolio analysis in TW. 3. To ensure controls over implementation of policy. Ensure that the adequate infrastructure (scorecards, systems, validations, MIS etc) is in place to manage portfolio properly. 4. To design and execute tests that will enable future growth, strategy optimization, expense savings, or process enhancements. 5. To ensure compliance with Regional/Group Policy and relevant risk related regulations; ensure compliance with local regulation. Key Accountabilities: 1. To roll-out/enhance the credit lending framework including policies, processes, MIS, controls, etc for the Secured Lending business in TW. 2. Monitor and validate credit policies, processes, MIS, controls across program and customer lifecycle. Develop tracking standards and review actual results versus benchmark/target with full analyses of any variances. 3. Working with the Group/Regional Risk teams in evaluating policy change requests and further implement and execute policy strategies. 4. Identify opportunities to enable digitalization and innovation in credit cycle management processes in acquisition, data analytics and portfolio management. 5. Support strategic vision for a new operating model in CBG Credit, focusing on innovation, analytics and future-skilling. Job Duties and Responsibilities: 1. Manage policy / processes for Secured Products (Mortgage Loan & Trusting Lending) 2. Co-work with BU in the preparation & implementation of product programs for Secured Products. 3. Facilitate regular asset quality reviews with provision of analytics insights to identify risks/ opportunities and recommend relevant actions 4. Ensure credit policies and program risk acceptance criteria are reviewed regularly, with timely updates for proactive adaptation to changes in legal /regulatory requirements, business strategies, market environment or portfolio performance 5. Drive portfolio management initiatives through the credit cycle management framework by working in partnership with product managers, credit systems team, credit operations team and collection team 6. Work in partnership with credit systems support team to implement key credit policy criteria in relevant credit acceptance & evaluation systems 7. Escalate on timely basis significant risk issues to business management and manager for taking appropriate remedial actions 8. Ensure timely completion of RCSAs including appropriate action plans to address identified control gaps 9. Ensure issues/action plans arising from Risk & Control Self-Assessments, risk events, KRIs, regulatory inspections or other risk issues are properly followed up. 10. Provide support to ongoing/pipeline digital lending projects including Ecosystem partnership initiatives.

Design, manage and operate MIS & data analytics to support business operation Support new business initiatives through use of data analytics to develop and propose business strategies Collaborate widely with other stakeholders in the Bank in key digital and data initiatives. Work in close collaboration with the product, segment, and CBG Operation team to : • Support new Business initiatives & proposals for incorporation into product programs • Engage Business partners in regular ritual and identify risks/ opportunities and recommend relevant actions • Participate in digital initiatives and drive continuous improvements in analytics capabilities using both traditional and non-traditional data as well as enhancements in the use of business analytics tools. • Support platform conversion initiative; involve in code translation from SAS to Python.

《 Job Duties & responsibilities 》 1.掌握市場趨勢及競品動態、並透過數據分析等工具洞察客戶需求，協助規劃信用卡產品經營策略並落實，促動客戶辦卡並用卡。 2.獨立與外部廠商/跨組織洽談合作，爭取資源提升績效。 3.協助策劃活動並製作宣傳物等，提升客戶申辦及用卡誘因。

台灣BOLO冰火菠蘿專賣店 1.依照SOP發酵、烘烤麵包。 2.飲料製作。 3.店面清潔。 4.銷售、結帳、庫存管理等。 我們正在積極尋找能共同發展的夥伴，歡迎來挑戰 公司網站:：https://www.facebook.com/twboloNo.1/ 網紅介紹：https://reurl.cc/DXAaG5 *挑戰接店管理職(1-2人) *歡迎積極的您加入 成長的速度，取決於你的投入程度 每一步都有回報與肯定，不怕你做，就怕你不做！ 如果你也想賺錢，歡迎來電：0968981920 也可加LINE洽詢:搜尋ID：twbolohr 即可

台灣BOLO冰火菠蘿專賣店 1.依照SOP發酵、烘烤麵包。 2.飲料製作。 3.店面清潔。 4.銷售、結帳、庫存管理等。 我們正在積極尋找能共同發展的夥伴，歡迎來挑戰 公司網站:：https://www.facebook.com/twboloNo.1/ 網紅介紹：https://reurl.cc/DXAaG5 *挑戰管理職(1-2人) *歡迎積極的您加入 成長的速度，取決於你的投入程度 每一步都有回報與肯定，不怕你做，就怕你不做！ 如果你也想賺錢，歡迎來電：0968981920 也可加LINE洽詢:搜尋ID：twbolohr 即可

台灣BOLO冰火菠蘿專賣店 1.依照SOP發酵、烘烤麵包。 2.飲料製作。 3.店面清潔。 4.銷售、結帳、庫存管理等。 我們正在積極尋找能共同發展的夥伴，歡迎來挑戰 公司網站:：https://www.facebook.com/twboloNo.1/ 網紅介紹：https://reurl.cc/DXAaG5 *挑戰管理職(1-2人) *歡迎積極的您加入 成長的速度，取決於你的投入程度 每一步都有回報與肯定，不怕你做，就怕你不做！ 如果你也想賺錢，歡迎來電：0968981920 也可加LINE洽詢:搜尋ID：twbolohr 即可

大學以上學歷，社工本科系畢業（或有社工師執照更佳~薪資外另有加給），對兒少、社服領域具有熱忱及使命感。 1.需具獨立作業能力，樂於與人互動溝通，有熱誠，個性積極、具責任感、使命感和耐心者。 2.需具2年以上社工相關經驗。 3.具備方案計畫書撰寫、執行和核銷能力。 4.具備Excel、word、PPT等基礎電腦文書處理能力。 5.曾任職於公部門委辦或補助計畫者，年資可追加。 6.試用期3個月 1.弱勢家庭兒少社區照顧服務 2.親職教育、年節親子活動及寒/暑假營隊等各項活動規劃與辦理。 3.媒合資源(志工人力及物資等) 4.助學金補助業務 5.相關交辦之行政事宜。 *員工福利 周休二日(休六、日)、供兩餐、年終及年節獎金、調薪、團保、員工聚餐、制服、在職培訓、依勞健保相關規定辦理。

負責製作客房餐飲餐點，確保所製作的各項餐點品質穩定且符合水準，遵從嘉佩樂標準規範來提供專業、有禮、高效且靈活的服務，並且協助早班餐點備製。 1.遵循嘉佩樂酒店的規範，生產穩定且高品質產品，並提供專業、有禮、高效且靈活的服務。 2.擁有完整的工作知識和技能，能夠監督、糾正並展示各項職責以確保其符合標準。 3.維持廚房的一貫標準並遵循該廚房所規範的準則。 4.於日誌中回報每日產能以及任何問題，包括損壞和破損。 5.遵循酒店的標準作業流程。 6.執行所屬廚房的開始及結束營業的作業流程。 7.確保工作場所及週邊區域維持整潔有序，並遵守食品安全的標準作業流程。 8.減少損壞或浪費。 9.以有禮且有效率的方式處理顧客需求，並向主管報告任何顧客投訴或問題。 Responsible for preparing in-room dining meals, ensuring the quality and consistency of each dish meets standards. Follow Capella‘s standard procedures to provide professional, courteous, efficient, and flexible service. Additionally, assist in the preparation of breakfast items during the morning shift. 1. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance. 2. To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set. 3. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section. 4. Report in the logbook all productions and problems daily including spoilage and breakage. 5. Follow the SOP‘s of the hotel. 6. To perform opening and closing procedures established for the Place of Work as assigned. 7. To ensure that the Place of Work and surrounding area are kept clean and organized at all times and follow food safety SOPs. 8. To reduce spoilage and wastage. 9. To handle customer‘ inquiries courteously and efficiently and report colleagues‘ complaints or problems to supervisors.

Responsible for coordinating and overseeing all hotel operations in the absence of the General Manager or designated during nights. The principal responsibility is the safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11 pm-7 am. 1. Conduct inspections of the front of house and back of the house during the shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, and Car Parking. 2. Build strong relations with all guests, noting special attention to the hotel‘s VIPs and return guests to ensure long-lasting guest loyalty. 3. Handling complaints and resolving service ‘Glitches‘, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved promptly to guests‘ satisfaction. 4. Efficient check-in and check-out process. 5. Maintain own cash float and correct banking. 6. Update Guest History Maintenance. 7. Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed 8. Oversees the Night Audit Function. 9. Compete against a standard of excellence by setting high-performance standards and pursuing aggressive goals. 10. Strive for constant improvements take responsibility for achieving business results and persevere despite obstacles. 11. Diagnose problems and thoroughly analyze information to guide decision-making. 12. Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions. 13. Build and maintain positive relationships with all internal customers and guests to exceed their needs. 負責在總經理或夜間指派主管不在的情況下協調和監督所有酒店運營。主要責任是客人的安全和保障，並確保在晚上 11 點至早上 7 點期間準確及時地完成夜間稽核工作。 1.輪班期間檢查前廳和後廳，包括前廳、客房部、大廳、餐飲店、公共區域、停車場。 2.與顧客建立緊密的關係，辨識任何特殊需求的顧客、回訪客和 VIP，以建立長久的顧客忠誠度。 3.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 4.高效率的入住和退房流程。 5.維持自己的現金流動和正確的銀行業務。 6.更新訪客歷史記錄維護。 7.夜間工作人員的員工監督：承包商；搬運工、清潔工、客房服務人員並與人力資源部合作，確保他們的績效得到有效管理。 8.監督夜間稽核工作。 9.透過設定高績效標準和追求進取的目標，與卓越標準競爭。 10.努力不斷改進，為實現業務成果承擔責任，克服障礙堅持不懈。 11.診斷問題並徹底分析資訊以引導決策。 12.在得出結論時評估和吸收關鍵資訊並做出合乎邏輯的、有效的決策。 13.與所有內部客戶和客人建立並維持積極的關係，以超越他們的需求。

2025/9全新開幕，業界首創獨棟三層酒吧，每層有獨特主題，不同風格，歡迎加入! https://capellahotels.com/en/capella-taipei/the-glasshouse 酒吧主任將協助酒吧副理在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。 1.協助酒吧副理協調並分配職務，以實現卓越的營運績效。 2.確實地傳達期待、認可績效並產生一致的業務成果。 3.監督宴會廳/客房服務開始與結束的工作流程。 4.協調所屬工作區域內的職務，確保服務順利進行。 5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 6.保護顧客和同事的隱私與安全。 7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。 8.能夠執行部門內的所有職務，並在必要時協助輪班。 The Bar Supervisor assists the Bar Assistant Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests. 1. Assists Bar Assistant Manager in coordinating and delegating daily tasks to deliver exceptional operating performance. 2. Communicates expectations, recognizes performance, and produces consistent desired business results. 3. Supervises the workflow of opening and closing shifts. 4. Coordinate tasks within the assigned sector to ensure the smooth running of service. 5. Handling complaints and resolving service ‘Glitches’, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests‘ satisfaction. 6. Protect the privacy and security of guests and coworkers. 7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel. 8. Be able to perform all tasks within the department and assist in shift coverage when necessary.

1.針對預約客人進行確認、安排及進行相關課程 2.頭皮護理相關諮詢，建議產品使用 3.操作頭皮相關課程，提供顧客高品質服務

1.不動產資料維護建置 2.平日零用金管理 、銀行提存、薪資計算及勞健保團保繳納 3.調閱不動產謄本 4.辦公室用品採購，辦理核銷事宜。 5.協助處理一般行政工作。 6.收發公文並處理會簽文件。 7.主管交辦事項。

1.原料及產品品質管制監控 (品質統計、異常品分析、預防矯正、文件建立) 2.進料問題處理(客戶/廠商不良品處理，撰寫報告及回覆) 3.進出貨檢驗 4.ERP系統、品管系統維護，協助持續改善 5.協助主管規劃品保制度

1.教導幼兒良好的基本生活習慣和孩童生活事項處理，並保護其安全 2.設計安排幼兒說話、唱遊、舞蹈、美勞及戶外活動等課程 3.鼓舞幼兒學習如何自我表現並參與團體生活，以促進其社會行為的正長發展 4.與家庭、社區之聯繫，實地家庭訪問或舉行座談會，提倡親職教育，配合推展社區活動 5.校內生活環境管理(包含校內環境佈置…)、活動執行及機動支援

1.為經辦案件蒐集證據及有關資料 2.協助律師或當事人處理訴訟程序中有關文書之助理工作 3.準備記錄辯論或口供之文件 4.協助律師準備結案、聽證會、審訊以及公司會議

1.協助招生及學生的管理，並處理補習班相關行政作業 2.評鑑學生學習成果，並與家長聯絡 3.能輔導並解決學生的英文,數學,自然科 4.完成主管交付工作事項 5.協助招生活動 6.歡迎負責任的朋友加入我們

1.定期編製公司帳務報表，及其他財務分析資料等 2.定期記錄並核對公司總分類帳 3.審查公司財務收支文件及憑證 4.依年度或一定期間準備財務說明及帳目，計算安排薪資發放，編製對帳單等工作 5.營業稅申報作業及調節表、各類所得扣繳申報作業及 配合國稅局等主管機關來函處理 6.會計獨立作帳，401申報、調節表、固資攤提 7.盤點公司存貨、計算員工佣金、貨款折讓及利息等