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Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank‘s operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities 1. Manage and deliver Network services both for BAU and project, scope covers entire Network services in TW (branch network, building network and Data Center network). 2. Ensure the infrastructure service align with DBS policy and regulatory requirement. 3. Troubleshoot and rescue systems during failure. 4. Configuring and installing various networking devices and services. 5. Support and coordinate End User services/projects. Requirements 1. Five years of working experience in IT operations and support. 2. Knowledge and experience skills in network administration. 3. Experience in network design, implementation, and troubleshooting. 4. Network certificate CCNP is required, and CCIE is a plus. 5. Ability of network automation is a plus. 請用以下聯結進入官網投遞履歷，並完成履歷填寫(請用Google瀏覽器開啟) 網址:請用以下聯結進入官網投遞履歷，並完成履歷填寫(請用Google瀏覽器開啟) 網址: Job Description - Associate, Infrastructure Senior Engineer, T&O (WD57243) (dbs.com)
Job Summary: The Specialist will be responsible for driving digitization and datadriven operating model (DDOM) to the dealing room by providing technical expertise in the areas of data analysis, digital solutions, and automation. This role will work closely with cross BU/SU and cross-country colleagues to identify business opportunities for digital solutions, advanced analytics, and machine learning techniques to improve customer experience, internal efficiency, and drive revenue growth. Responsibility: ★ Collaborate with the dealing room team and other departments to identify and collect relevant data to develop new strategies and tactics based on market insights and data analysis in compliance with regulatory requirements and internal policy ★ Maintain the local T&M data pipeline within ADA to support all analytics and modelling from enterprise ADA ★ Align to regional change management framework for data to be adopted into Taiwan ★ Work with overseas data colleagues in Hong Kong and Singapore and to port over analytics tools and models fit for local Taiwan T&M use ★ Analyze data to identify trends, opportunities for revenue growth, and areas for improvement ★ Apply statistical modeling and machine learning techniques to develop predictive models and algorithms to drive business outcome ★ To work with internal/external teams on exploring or creating new business models to drive new revenue streams ★ Manage implementation of digital solutions with clients ★ Communicate findings and recommendations to stakeholders in a clear and concise manner ★ Conduct research and stay up-to-date with industry trends and best practices in data analysis, digital solutions, and automation, and provide recommendations for new tools or platforms that could benefit the dealing room ★ Work with marketing and product management teams to drive revenue growth and client acquisition through digital channels ★ Perform other related duties as assigned
Design, manage and operate MIS & data analytics to support business operation Support new business initiatives through use of data analytics to develop and propose business strategies Collaborate widely with other stakeholders in the Bank in key digital and data initiatives. Work in close collaboration with the product, segment, and CBG Operation team to : • Support new Business initiatives & proposals for incorporation into product programs • Engage Business partners in regular ritual and identify risks/ opportunities and recommend relevant actions • Participate in digital initiatives and drive continuous improvements in analytics capabilities using both traditional and non-traditional data as well as enhancements in the use of business analytics tools. • Support platform conversion initiative; involve in code translation from SAS to Python.
《 Job Duties & responsibilities 》 1.掌握市場趨勢及競品動態、並透過數據分析等工具洞察客戶需求，協助規劃信用卡產品經營策略並落實，促動客戶辦卡並用卡。 2.獨立與外部廠商/跨組織洽談合作，爭取資源提升績效。 3.協助策劃活動並製作宣傳物等，提升客戶申辦及用卡誘因。
【About DBS】 星展銀行總部位於新加坡，是亞洲最大的金融集團之一。 2023 年購入台灣花旗消費金融業務後，星展即成為台灣最大外商銀行。目前已蟬聯五年「世界最佳銀行」的獎項，以及「全球最佳數碼銀行獎 」，打破傳統金融銀行的框架，持續發展數位創新，集團文化也鼓勵員工個人發展，提供豐富的資源和福利。 目前我們正在召集一群優秀的 Taiwan Tech Talents，與我們一起成為 Best Bank for a Better World! 【職缺資訊】 • Network/Voice related project delivery and daily operation. • Ensure the Network/Voice infrastructure align with DBS policy and regulatory requirement. • Maintain network performance by performing network monitoring and analysis, and performance tuning, troubleshooting network problems. • Secure network by developing network access, monitoring, control, and evaluation; maintaining documentation. • Develop procedures to automate network operation. • Create and deploy innovation by leveraging new technology. 【您可能會想知道】 - 將有教育訓練以及內部輪調機制，歡迎想踏入金融業的 Young talent - 正職員工到職滿 6 個月後，可申請每周彈性在家工作 2 天，兼顧生活和工作平衡 - 入職即享年假最低 14 天+1 天 Birthday Holiday - 每年有四萬元以上的彈性補助金，可用於家族旅遊或多項生活津貼 - 將有許多與國外夥伴合作的機會，能累積國際溝通和商業英語能力 【面試流程】 - 1-2 場線上面談，每場約 1 小時 (部分主管職位為現場面談) - 個人專業經歷及職涯發展了解 - 簡短英文自我介紹，敢說敢表達即可
＜ 注意事項 ＞ 1. 請至JIM bot進行第一階段申請: Jim - 資深豐盛理財客戶經理 (https://dbs-prod.impress.ai/careers/icareers/html-widget/chat-widget/92e652f2-3ac7-450c-b36a-89cf9dbbd7b4/) - 2023的評估 (impress.ai) (建議用Google Chorme瀏覽器開啟) 2. 請至DBS官方網站，註冊帳號密碼後，點選「線上應徵」進行第二階段申請 資深豐盛理財客戶經理 (https://careers.dbs.com/careersection/dbs_professional_hires_career_section/jobdetail.ftl?job=21000002&lang=zh_TW) e-JD(透過影片可更了解DBS RM的實際工作樣貌): https://www.youtube.com/watch?v=rhKNH4M2a-o 1.透過卓越的客戶服務及專業的財務解決方案，增加/強化客戶及其家人的財富 2.依據客戶的資產組合/財務需求，提供全方位的理財規劃建議，確保產品的風險在客戶的承受範圍內並使客戶滿意本行的售後服務 3.透過緊密的團隊合作，提供客戶專業、客製化的服務體驗，滿足其所有銀行相關的需求(含銀行一般業務、借貸及投資) 4.https://www.youtube.com/watch?v=rhKNH4M2a-o
＜ 注意事項 ＞ 1. 請至JIM bot進行第一階段申請: Jim - 資深豐盛理財客戶經理 (https://dbs-prod.impress.ai/careers/icareers/html-widget/chat-widget/92e652f2-3ac7-450c-b36a-89cf9dbbd7b4/) - 2023的評估 (impress.ai) (建議用Google Chorme瀏覽器開啟) 2. 請至DBS官方網站，註冊帳號密碼後，點選「線上應徵」進行第二階段申請 資深豐盛理財客戶經理 (https://careers.dbs.com/careersection/dbs_professional_hires_career_section/jobdetail.ftl?job=21000002&lang=zh_TW) e-JD(透過影片可更了解DBS RM的實際工作樣貌): https://www.youtube.com/watch?v=rhKNH4M2a-o 1.透過卓越的客戶服務及專業的財務解決方案，增加/強化客戶及其家人的財富 2.依據客戶的資產組合/財務需求，提供全方位的理財規劃建議，確保產品的風險在客戶的承受範圍內並使客戶滿意本行的售後服務 3.透過緊密的團隊合作，提供客戶專業、客製化的服務體驗，滿足其所有銀行相關的需求(含銀行一般業務、借貸及投資) 4.https://www.youtube.com/watch?v=rhKNH4M2a-o
＜ 注意事項 ＞ 1. 請至JIM bot進行第一階段申請: Jim - 資深豐盛理財客戶經理 (https://dbs-prod.impress.ai/careers/icareers/html-widget/chat-widget/92e652f2-3ac7-450c-b36a-89cf9dbbd7b4/) - 2023的評估 (impress.ai) (建議用Google Chorme瀏覽器開啟) 2. 請至DBS官方網站，註冊帳號密碼後，點選「線上應徵」進行第二階段申請 資深豐盛理財客戶經理 (https://careers.dbs.com/careersection/dbs_professional_hires_career_section/jobdetail.ftl?job=21000002&lang=zh_TW) 1.透過卓越的客戶服務及專業的財務解決方案，增加/強化客戶及其家人的財富 2.依據客戶的資產組合/財務需求，提供全方位的理財規劃建議，確保產品的風險在客戶的承受範圍內並使客戶滿意本行的售後服務 3.透過緊密的團隊合作，提供客戶專業、客製化的服務體驗，滿足其所有銀行相關的需求(含銀行一般業務、借貸及投資) 4.https://www.youtube.com/watch?v=rhKNH4M2a-o
＜ 注意事項 ＞ 1. 請至JIM bot進行第一階段申請: Jim - 資深豐盛理財客戶經理 (https://dbs-prod.impress.ai/careers/icareers/html-widget/chat-widget/92e652f2-3ac7-450c-b36a-89cf9dbbd7b4/) - 2023的評估 (impress.ai) (建議用Google Chorme瀏覽器開啟) 2. 請至DBS官方網站，註冊帳號密碼後，點選「線上應徵」進行第二階段申請 資深豐盛理財客戶經理 (https://careers.dbs.com/careersection/dbs_professional_hires_career_section/jobdetail.ftl?job=21000002&lang=zh_TW) e-JD(透過影片可更了解DBS RM的實際工作樣貌): https://www.youtube.com/watch?v=rhKNH4M2a-o 1.透過卓越的客戶服務及專業的財務解決方案，增加/強化客戶及其家人的財富 2.依據客戶的資產組合/財務需求，提供全方位的理財規劃建議，確保產品的風險在客戶的承受範圍內並使客戶滿意本行的售後服務 3.透過緊密的團隊合作，提供客戶專業、客製化的服務體驗，滿足其所有銀行相關的需求(含銀行一般業務、借貸及投資) 4.https://www.youtube.com/watch?v=rhKNH4M2a-o
＜ 注意事項 ＞ 1. 請至JIM bot進行第一階段申請: Jim - 資深豐盛理財客戶經理 (https://dbs-prod.impress.ai/careers/icareers/html-widget/chat-widget/92e652f2-3ac7-450c-b36a-89cf9dbbd7b4/) - 2023的評估 (impress.ai) (建議用Google Chorme瀏覽器開啟) 2. 請至DBS官方網站，註冊帳號密碼後，點選「線上應徵」進行第二階段申請 資深豐盛理財客戶經理 (https://careers.dbs.com/careersection/dbs_professional_hires_career_section/jobdetail.ftl?job=21000002&lang=zh_TW) 1.透過卓越的客戶服務及專業的財務解決方案，增加/強化客戶及其家人的財富 2.依據客戶的資產組合/財務需求，提供全方位的理財規劃建議，確保產品的風險在客戶的承受範圍內並使客戶滿意本行的售後服務 3.透過緊密的團隊合作，提供客戶專業、客製化的服務體驗，滿足其所有銀行相關的需求(含銀行一般業務、借貸及投資) 4.https://www.youtube.com/watch?v=rhKNH4M2a-o
＜ 注意事項 ＞ 1. 請至JIM bot進行第一階段申請: Jim - 資深豐盛理財客戶經理 (https://dbs-prod.impress.ai/careers/icareers/html-widget/chat-widget/92e652f2-3ac7-450c-b36a-89cf9dbbd7b4/) - 2023的評估 (impress.ai) (建議用Google Chorme瀏覽器開啟) 2. 請至DBS官方網站，註冊帳號密碼後，點選「線上應徵」進行第二階段申請 資深豐盛理財客戶經理 (https://careers.dbs.com/careersection/dbs_professional_hires_career_section/jobdetail.ftl?job=21000002&lang=zh_TW) 1.透過卓越的客戶服務及專業的財務解決方案，增加/強化客戶及其家人的財富 2.依據客戶的資產組合/財務需求，提供全方位的理財規劃建議，確保產品的風險在客戶的承受範圍內並使客戶滿意本行的售後服務 3.透過緊密的團隊合作，提供客戶專業、客製化的服務體驗，滿足其所有銀行相關的需求(含銀行一般業務、借貸及投資) 4.https://www.youtube.com/watch?v=rhKNH4M2a-o
＜ 注意事項 ＞ 1. 請至JIM bot進行第一階段申請: Jim - 資深豐盛理財客戶經理 (https://dbs-prod.impress.ai/careers/icareers/html-widget/chat-widget/92e652f2-3ac7-450c-b36a-89cf9dbbd7b4/) - 2023的評估 (impress.ai) (建議用Google Chorme瀏覽器開啟) 2. 請至DBS官方網站，註冊帳號密碼後，點選「線上應徵」進行第二階段申請 資深豐盛理財客戶經理 (https://careers.dbs.com/careersection/dbs_professional_hires_career_section/jobdetail.ftl?job=21000002&lang=zh_TW) 1.透過卓越的客戶服務及專業的財務解決方案，增加/強化客戶及其家人的財富 2.依據客戶的資產組合/財務需求，提供全方位的理財規劃建議，確保產品的風險在客戶的承受範圍內並使客戶滿意本行的售後服務 3.透過緊密的團隊合作，提供客戶專業、客製化的服務體驗，滿足其所有銀行相關的需求(含銀行一般業務、借貸及投資) 4.https://www.youtube.com/watch?v=rhKNH4M2a-o
＜ 注意事項 ＞ 1. 請至JIM bot進行第一階段申請: Jim - 資深豐盛理財客戶經理 (https://dbs-prod.impress.ai/careers/icareers/html-widget/chat-widget/92e652f2-3ac7-450c-b36a-89cf9dbbd7b4/) - 2023的評估 (impress.ai) (建議用Google Chorme瀏覽器開啟) 2. 請至DBS官方網站，註冊帳號密碼後，點選「線上應徵」進行第二階段申請 資深豐盛理財客戶經理 (https://careers.dbs.com/careersection/dbs_professional_hires_career_section/jobdetail.ftl?job=21000002&lang=zh_TW) 1.透過卓越的客戶服務及專業的財務解決方案，增加/強化客戶及其家人的財富 2.依據客戶的資產組合/財務需求，提供全方位的理財規劃建議，確保產品的風險在客戶的承受範圍內並使客戶滿意本行的售後服務 3.透過緊密的團隊合作，提供客戶專業、客製化的服務體驗，滿足其所有銀行相關的需求(含銀行一般業務、借貸及投資) 4.https://www.youtube.com/watch?v=rhKNH4M2a-o
負責高端/私人理財客群經營 1. Acquire new affluent customers and solicit business opportunities through proactive cross-selling, referrals and personal business connections. 2. Build strong customer relationships and deliver customer-focused solutions to exceed customer expectations and increase the share of customers‘ wallets. 3. Align actions to customer needs, identify customer needs through financial need analysis / investment profile review, and offer differentiated solutions of banking and wealth management products / services in line with customers’ changing profile and needs. 4. Achieve assigned sales and business targets, and maximize contributions to the revenue of DBS Treasures Private Client Increase product utilization and penetration by proactively updating customers on the latest product / market information and their account status.
(A) Promotion of Financial Planning Services and Wealth Mgt Products 1) Acquire new affluent customers and solicit business opportunities through cross selling, referral, personal business connections, etc. 2) Identify customer needs through financial needs analysis / planning and provide appropriate solutions on a broad range of banking, insurance & investment products (e.g. investment profile review, portfolio mgt.). 3) Offer suitable wealth management products/services in accordance with the customers’ profile, promote and explain the products & their associated risks, if any, to the customers. 4) Attend to customers’ queries on wealth management incl. investment & treasury products needs. 5) Perform CRM call activities in line with Relationship Management Model and other sales-related duties as assigned by DBS Treasures Centre Manager &/or Branch Manager. 6) Responsible for meeting all sales and business targets assigned so as to ensure maximum contribution to the revenue of DBS Treasures. 7) Perform RI regulated activities and TR insurance activities 8) Attend all relevant training and briefings and reflect customer feedback & competitive situation and recommend suggestions to DBS Treasures Centre Manager &/or Branch Manager. (B) Relationship Building and Account Servicing 1) Maintain regular contact with existing customers to build & deepen relationship and reduce attrition. 2) Update customers on the latest product/market information and their account status to increase utilization & product penetration and increase share of customer’s wallets through portfolio review and cross selling. 3) Handle enquiries and execute financial transactions/orders & operations for customers. 4) Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers’ queries. 5) Make cross referral of other consumer banking products to the appropriate staff for follow-up. (C) Customer Experience Management 1) Provide superior customer service and professional financial solutions through discreet financial needs analysis / planning that satisfies customers’ changing financial needs. 2) Achieve and exceed the service standards set by the Bank. 3) Conduct regular business trips to deepen relationship with offshore clients (D) Audit and Compliance Control 1) Adhere to bank’s policies, standards, operations guidelines/ procedures, security and internal control measures. 2) Comply with the compliance and regulatory requirements and code of conduct, particularly those applicable to the course of selling, i.e. sales staff’s licensing and fitness & properness, KYC, FNA, PDPO anti-money laundering & documentation completeness in a/c opening & in each deal. 3) Comply with the registered capacity as well as any conditions imposed by the HKMA. This includes compliance with the applicable requirements of the Code of Conduct for Persons Licensed by or Registered with the SFC. 4) Compliance with Cross-border Marketing and Sales Policy and Standard. (E) Teamwork 1) Work hand in hand with fellow colleagues and working partners to ensure that all objectives of the team are met and there is team harmony and unity.
1) 電話聯絡線上服務和客戶關係維護，說明信用卡權益和活動。 2) 公司各項專案外撥活動通知。
•Review and roll-out Anti-Money Laundering (AML)/Countering the Financing of Terrorism (CFT) related policies and guidelines for. Conduct Gap Analysis between local regulatory requirements and MAS requirements when changes occur. •Understand related business/operation and providing the necessary AML/CFT advice, interpretation and recommendation on existing and new AML/CFT laws and regulations. •Assist in supporting the formulation of specific Guides relating to AML/CFT. •Facilitate relationship management with regulator. Assist in handling audit/regulatory inspection issues relating to AML/CFT. •Maintain AML/CFT policies and standards including relevant KYC/CDD guidelines to support the AML/CFT framework. •Provide relevant guidance on regulatory requirements in resolving gaps (where apparent), and report to relevant governance committee(s), as necessary. •Gap analysis on regulatory papers relating to KYC/CDD, AML/CFT (as applicable) to provide relevant guidance. •Facilitate implementation of AML controls within country, Group, business or functions, depending on regulations. •Ensure the Bank/Group has an effective sanctions control framework to manage the bank‘s exposure to sanctions risk. •Ensure customers with sanctions exposures are adequately managed to mitigate the risk to DBS. •Review and investigate all payment alerts to ensure the bank does not process any payments that may violate sanctions regulations that the bank adopts as a policy. •Train staff and develop awareness at all staff levels to ensure they are able to identify potential sanctions risk and mitigate risk. •Provide accurate reporting to senior management and the Board for appropriate decisions on bank’s sanctions risk. •Provide advisory comments on various products/initiatives. Examples NPA/NPA Lite, Outsourcing Risk Review, RCSA process, Customer Journey and any ad hoc initiatives/projects •Conduct periodical ERWA report and filing to regulator accordingly. •Conduct BU/SU AML,CFT & Sanction SCSA program and evaluation to comply with regulatory requirement
1. Acquire new high net-worth customers and solicit business opportunities through proactive cross-selling, referrals and personal business connections 2. Identify customer needs through financial analysis and deliver customer-focused banking and wealth management solutions to enhance customer experience 3. Collaborate with experience product specialists in offering professional advice to meet the customers‘ investment goals and needs 4. Grow and maximize the revenue potential of this customer group by building strong customer relationships and delivering differentiated solutions
1.行銷管理及業務推展 (1)主動開發及服務內部同仁所推薦的潛在客戶及從分行及外部擴增客戶來源。 (2)協助分行業務經理領導業務團隊並提昇保險銷售績效，以達成分配給自己及分行的整體保險業績目標。 (3)透過客戶服務、交叉銷售、分行宣傳活動等來深耕客戶關係並建立品牌知名度，以擴增客戶基礎。 (4)參與例行性的教育訓練及銷售活動等，並與分行服務經理等服務同仁密切合作，以有效開發服務同仁所推薦的潛在客戶。 (5)定期召開業績檢討會，以提升銷售同仁的產能。 (6)與客戶維持良好的關係，滿足客戶的財務需求，並提升客戶與本行往來的業務種類。 (7)確定銷售同仁的銷售行為係依據並符合內部政策、標準、準則、規章及主管機關及監理機構所訂定的規章及法規。 2.人才及客戶體驗管理 (1)培訓發展及輔導銷售同仁，以提升其保險銷售績效及與客戶間的互動關係。 (2)與銷售同仁保持明確及即時溝通，以共同達成保險銷售目標。 (3)建立團隊成員中的信任及士氣，並能與分行中的其他同仁密切合作。 (4)協助分行業務經領導業務團隊提供客戶最佳的金融服務，並達到在多個客户滿意度調查/ 追踪計畫中（例如神秘顧客及電話服務調查）針對保險的預設滿意度水準。 3.稽核及合規監控 (1)確保完全符合內部政策、標準、準則及規章及主管機關及監理機構所訂定的規章及法規。 (2)透過教育、監控及有效的補救措施協助分行業務經理提升分行營運的控制及合規質量，並密切的與分行服務經理合作以保持銷售團隊的營運標準。 4.分行行政管理 (1)滿足客戶的需求，並依據本行的客戶申訴處理準則及時的解決客戶抱怨案件。 (2)反映並建議分行業務經理有關於客戶的意見及競爭對手的作法。
1. Develop SOP to comply with regional policies and local regulations. 2. Responsible for driving sales monitoring report enhancement and control points/mechanism by working closely with stakeholders. 3. Conduct periodic SOP/Boundary list and training. 4.Timely complete sales surveillance related reports and sales healthy check 5. Support BIF revision, SCSA, internal/external audit on information request providing. 6. Sales misconduct investigation 7. Sales new onboard training
