觀光餐旅

•Attend to all feedbacks/comments from guest and transmit them to the departments concerned and ensure that corrective actions are taken immediately •To be concerned with staff discipline and performance in relation to all staff within the section. •To ensure that every matter in the logbook is followed up. •To accept luggage and parcels for safekeeping and ensure that at all time is recorded properly. •To pre-check all group rooming lists for arrival and departure. •To ensure that the training given is being used by all staff and subordinates within the section. •To provide general information to customers and guests in a good and helpful manner. •To ensure to have appropriate knowledge for the recommendation of tourist attraction and restaurants, according to the guest needs. •To identify ways of increasing the hotel’s overall profitability within the section. •To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency. •To ensure at all times that personal presentation is immaculate and your uniform or work clothes are in line with relevant Front Office and Hotel uniform and clothing codes. •To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors. •To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide. •To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may be action accordingly.

客房餐飲服務為國際五星級飯店服務指標，提供住客於房內體驗多元且精緻的餐飲饗宴。 工作內容： • 遞送迎賓贈禮至客房 • 負責客房的餐飲相關需求（ 點餐、送餐及收餐） • 送餐前準備和餐後餐具擦拭、整理 • 文書處理如結帳、對帳及印報表 • 協助客房的餐飲相關需求並提供有效的解決方式 • 具備餐飲方面的相關知識 • 在合理的時間範圍內將餐點準時送至客房 • 接聽電話點餐並有效率地與廚房聯繫及取餐 • 確保餐點的品質及餐前的擺設

•完成主管交代的的工作並協助其他單位或區域 •提供給廚房專業支援 •依照食品安全衛生管理規章標準，於廚房執行高標準的食材準備工作。 •協助整體廚房相關事宜，掌握食物的品質 •遵守廚房的製造過程符合HACCP規範 •Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. •Provide professional support to the Kitchen •Maintain a high standard of all food preparation and service, according to the standards required by the management. •Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge.

客房餐飲服務為國際五星級飯店服務指標，提供住客於房內體驗多元且精緻的餐飲饗宴。 輪職大夜班享大夜津貼。 工作內容： • 遞送迎賓贈禮至客房 • 負責客房的餐飲相關需求（ 點餐、送餐及收餐） • 送餐前準備和餐後餐具擦拭、整理 • 文書處理如結帳、對帳及印報表 • 協助客房的餐飲相關需求並提供有效的解決方式 • 具備餐飲方面的相關知識 • 在合理的時間範圍內將餐點準時送至客房 • 接聽電話點餐並有效率地與廚房聯繫及取餐 • 確保餐點的品質及餐前的擺設

•Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering. Excel in delivering Legendary Quality Experience to guests. •To provide a courteous and professional service following at all times. •Ensure full knowledge and understand of LQE is delivered to the gussets at all times. •To maintain good working relationships with your own colleagues, and all other departments. •To have a complete understanding of and adhere to the hotel‘s policy relating to fire, hygiene health and safety •To maintain a high standard of personal appearance and hygiene at all times.

「Bencotto」為義大利餐廳，以充滿巧思的精湛料理搭配獲奬美酒及不含酒精的特色飲品，提供賓客摩登時尚的當代義式珍饈。 •協助顧客訂位服務 •聯繫確認顧客用餐需求 •現場顧客關係維護及帶位 •餐點介紹及推薦 •餐廳文書作業處理

Embodying the spirit of a modern restaurant, Café Un Deux Trois offers seasonal a la carte and set menus. Café Un Deux Trois also features PAGES, a lifestyle boutique shop. 位於酒店五樓的文華Café為將現代時尚的餐廳，提供多樣化的單點美饌及主廚精選套餐。充滿現代感與悠閒的用餐環境，另可容納32位貴賓的私人包廂，適於朋友同樂、家人相聚或商務洽談的最佳首選。 • Introduce and recommend menu to guest. • Taking order and deliver service • Table service during dining • Preparation before dining and tableware wipeness •Ensure the quality and plating of cuisine • 菜單內容介紹與推薦 • 點餐及送餐服務 • 顧客用餐時桌邊服務 • 送餐前準備和餐後餐具擦拭、整理 • 確保餐點的品質及餐前的擺設

• Assist in overseeing the effective and efficient operation of Reception which include room management, registration, cashiering. Excel in delivering Legendary Quality Experience to guests. • Attend to all feedbacks/comments from guest and transmit them to the departments concerned and ensure that corrective actions are taken immediately. • Ensure full knowledge and understand of LQE is delivered to the gussets at all times. • Check group room allocation, and other special request for groups. • Read through arrival report and see to all guests’ requests and needs according to MOHG established service by guest categories standards. • Supervise and conduct on the job training to all new officers. • Manage room control, monitor availability and efficient release of rooms for arrival guests • To perform any other reasonable duties as required by the Duty Manager.

位於酒店五樓的文華Café為將現代時尚的餐廳，提供多樣化的單點美饌及主廚精選套餐。充滿現代感與悠閒的用餐環境，另可容納32位貴賓的私人包廂，適於朋友同樂、家人相聚或商務洽談的最佳首選。 工作內容： • 協助顧客訂位服務 • 聯繫確認顧客用餐需求 • 現場顧客關係維護及帶位 • 餐點介紹及推薦 • 餐廳文書作業處理

•完成主管交代的的工作並協助其他單位或區域 •提供給廚房專業支援 •依照食品安全衛生管理規章標準，於廚房執行高標準的食材準備工作。 •協助整體廚房相關事宜，掌握食物的品質 •遵守廚房的製造過程符合HACCP規範 •Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. •Provide professional support to the Kitchen •Maintain a high standard of all food preparation and service, according to the standards required by the management. •Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge.

•需具基本廚藝技術。 •協助宴會廳廚房切冷盤及烤鴨叉燒類食品 •準備食材協助基本的備餐及依照主管要求協助各個區域工作及協助廚師準備宴會餐點

文華苑社區是由文華東方酒店管理的飯店式豪宅(The Residences at Mandarin Oriental, Taipei) ，提供文華東方酒店傳奇式卓越優質的服務給所有的業主、住戶、賓客及訪客。 1.主要負責泳池現場安全維護 2.泳池設備基本操作及維護 3.每日例行性工作及水質控管管理 4.泳池周遭環境清潔維護及家具保養 5.健身房和瑜珈室例行性巡檢 6.配合主管交辦事項 7.須具備體委會救生員執照 8.社區泳池非全年開放，未開放時間須配合協助禮賓同仁引導接待賓客。

客服人員在值班時是透用電話, 並且在大多數情況下是顧客與酒店的第一接觸點在更廣泛的範圍內，顧客服務中心的電話是要非常重要的，作為酒店的聲音，您將為所有來電者創造效率，友善和溫暖的印象。 餐飲訂席人員，透過電話提供餐廳資訊，協助賓客預訂餐廳座位及相關文書處理。

文華餅房為台北文華東方酒店設立之西式甜點專櫃。 店內提供華麗風格與種類豐富的西式甜點販售服務，商品包含各式精緻糕點、手工麵包、甜品、以及巧克力等。 工作內容： • 西點專櫃銷售服務 • 西點介紹及推薦服務 • 西點包裝服務

•確認工作區域一直處於乾淨的環境之下。向驗收領取魚肉類並且確認廚房間的轉帳是否正確 •記錄新的食譜、新的程序並且透過學習去提升自己的專業能力 •完成主管交代的的工作並協助其他單位或區域 •參加所有教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識 •To ensure that the working area is clean at all the time. To collect fish and meat from receiving and to check that all the inter kitchen transfers correspond to the requirements. •Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge. •Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. •Attend any training sessions and always strives to keep abreast of any procedures and general works on upgrading his general knowledge with the help of his supervisor.

需要提供給全日廚房專業支援如下: •必須與主管間保持緊密的互動，協助確認每天採購食材的品質 •確認冰箱是確認清理乾淨的，並且準備配置當天工作區域 •協同餐務一起清潔公共區域，確認私人的衛生管理清潔也要做好 •確認所有的生產的產品已經傳遞出去，如果有發生短缺問題要立刻通知主管，並且確認生產的產品是否有達到標準的品質要求 •當Chef de Partie休假時，即為期職務代理人，負擔起該有的責任 Provide professional support to the Café UDT Kitchen in the following: •Work closely with his supervisor department head on determining the quantity of food purchased. •Check that all the refrigerators are cleaned, set-up the work station for the day. •Check and involves steward department in general cleanliness sanitation and staff personal cleanliness and hygiene. •To ensure that all the products have been delivered and to inform his supervisor of any short delivery and also to check if any products are not the standard of quality required. •In the absence of Chef de Partie, takes over and fully in charge of the department at any time required.

「Bencotto」為義大利餐廳，以充滿巧思的精湛料理搭配獲奬美酒及不含酒精的特色飲品，提供賓客摩登時尚的當代義式珍饈。 Italian restaurant, Bencotto, embodies a rustic elegance with a warm, relaxed atmosphere. •菜單內容介紹與推薦 •點餐及送餐服務 •顧客用餐時桌邊服務 •送餐前準備和餐後餐具擦拭、整理 •確保餐點的品質及餐前的擺設 •Introduce and recommend menu to guest. •Taking order and deliver service •Table service during dining •Preparation before dining and tableware wipeness •Ensure the quality and plating of cuisine

•完成主管交代的的工作並協助其他單位或區域 •提供給廚房專業支援 •依照食品安全衛生管理規章標準，於廚房執行高標準的食材準備工作。 •協助整體廚房相關事宜，掌握食物的品質 •遵守廚房的製造過程符合HACCP規範 •Perform any general duties as defined by his supervisor and help in any other department or section in the kitchen. •Provide professional support to the Kitchen •Maintain a high standard of all food preparation and service, according to the standards required by the management. •Take any note on new recipes, new procedures, keep his learning process going at all times to improve his professional knowledge.

1.飯店房間清理打掃 2.更換床單 3.清潔浴室，補充衛浴用品 4.房間的消毒 5.協助其他區域的清潔作業

1．9小時，月休8~11天 2．近士林夜市、捷運劍潭站 3．旅客從訂房至退房之聯繫、接待等作業 4．處理櫃檯相關帳務稽核及報表相關事宜 5．提供各項諮詢、電話接聽、轉接及留言服務 6．櫃檯行政工作及上級交辦事項 7．旅客安全維護、狀況排除 8．品牌口碑維護、優化 9．學習多工作業 10．有經驗者佳。無經驗但肯學習的你也歡迎加入 11．另具日文或韓文聽說能力者佳