觀光餐旅專區

#想要深度體驗阿里山當地文化、邊工作邊旅行嗎? 我們歡迎喜歡探索在地文化、與靈感為鄰的你。 1.依循〝IHG真正待客之道〝的服務標準,以親切和專業的態度服務客人。 2.確保每位顧客得到美好的經歷與體驗。 3.瞭解當前飯店所有的活動及促銷內容並能夠適當的推薦給客人。 4.其他主管交辦任務。 福利: 1.員工餐廳 : 免費提供豐盛營養簡餐 2.員工制服 : 免費制服與制服免費換洗 3.員工宿舍: 連續工作兩天以上，提供外縣市/非在地員工免費住宿(酌收水電瓦斯費) 4.交通補助: 無交通工具者提供大眾運輸交通費補助 5.其他制度: 享特休假 (依勞基法及其他勞工法令規定規劃及執行制度)

1.有撰寫計劃經驗尤佳或曾修習過{研究法)相關課程或撰寫過(小論文)或(學位論文)者尤佳 2.負責撰寫行銷企畫書 3..專案開設與管理 4.流程協調及進度管制 5.會議紀錄追蹤 6.成員工作指派及管理 7.專案進度管制表擬定與維護(含人員、流程與檔案)

1.設計菜單，以中式料理為主 2.依據餐單準備相關的食材 3.將食材清洗並做簡單的處理備用 4.根據顧客的點單進行烹調 5.清理以及保養設備 6.清洗食材 7.將食材依照廚師要求進行切片、切塊或切末等備料的工作 8.組合沙拉或冷盤 9.進行擺盤的動作 10.工作區域和設備的清潔以及保養 11.業務推廣、客戶烘焙產品問題之解決

1.飯店房間的清理打掃 2.更換床單

1. 負責餐飲場所的廚房及外場聯繫、顧客菜單諮詢、點餐供餐及桌面環境清潔

1.飯店房間的清理打掃消毒、更換床單、補充備品 2.協助飯店公共區域的清潔作業 3.其他主管交辦事項 4.供餐供宿，環境優美福利佳

1.廚房相關工作 2.其他主管交辦事項 3.供餐供宿，環境優美福利佳

1.佈置及清理餐桌 2.為顧客帶位或安排座位 3.送單點單收銀

1.廚房內場相關工作 2.餐廳外場服務作業 3.其他主管交辦事項 4.供餐供宿，環境優美福利佳

1.負責住宿房間的清潔打掃 2.補充衛浴用品及房間的消毒工作 3.協助廚房備料，準備餐點等 4.維持環境整潔 5.月休八天，有供應餐食及提供住宿

1.負責維護農場及營區環境 2.協助照護及餵食農場動物等 3.營區設備維護保養，簡易水電維修等 4.其他主管交辦事項 5.月休八天，有供應餐食及提供住宿

1.消防設備測試、保養、維護、操作滅火設備進行撲滅火災 2.搶救於火災、地震、颱風及其他事故等罹災民眾 3.將罹災民眾、緊急病患予以送醫治療 4.依消防法及相關法令規定，對所屬設備、區域進行督導檢查、測試、檢修、申報 5.需有防火管理人證書，會基本櫃台會計

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供富於靈感的熱情服務。我們朝氣蓬勃、求新求知、新穎獨特。 Responsible for the development and smooth operation of the kitchen and stewarding operations with emphasis on quality, presentation within the guidelines of the standardised menus, and staff training. 依照標準化功能表的要求，以品質和外觀為重點，協助負責廚房和管事部工作的順利進行。 DUTIES AND RESPONSIBILITIES工作職責 • Based upon menu item sales figures, review the profitability and popularity of dishes upon the menu and make changes where applicable (this function is be carried out in conjunction with the General Manager) • 在功能表菜單銷售數位的基礎上，檢查功能表上菜單的利潤情況和受歡迎的程度，並在適當時做相應調整（與總經理共同履行此項職責）。 • Supervise the kitchen in the preparation and presentation of all food items in accordance with the hotel’s food and beverage standards and standardised menu guidelines • 監管廚房工作，按照酒店的餐飲標準和標準化功能表的規定對所有菜目進行製作和裝飾。 • Monitor standards of production to ensure quality • 監督製作標準以確保品質。 • Supervise all aspects of kitchen cleanliness and co-ordinate the effective utilisation of all kitchen attendant within the effective manning levels, ensuring that all kitchen areas are maintained in a hygienic condition at all times and ensuring adherence to hotel standards • 監督酒店清潔情況，在人力配置合理水準範圍內協調廚房人力利用工作，確保廚房衛生的保持工作達到酒店標準。 • Control the drafting of rosters, ensuring each area is effectively covered and within keeping of the hotel’s annual manning and payroll budgets. These guidelines to be provided by the General Manager • 管理排班表的起草工作，確保覆蓋所有工作領域，卻不超出酒店的年度人力配置和工資預算。總經理將負責制定指導方針。 • Maintain a sound knowledge of the hotel’s procedures for purchasing of food stocks, the control of purchasing levels and ensuring all necessary measures are in place to maintain budgeted food cost in all areas, while ensuring adequate food stocks and maintaining standards • 熟知酒店食品存貨的採購，管理採購水準的工作程式，確保採取一切必要手段來控制食品預算成本的各方面，同時確保充足的食品庫存並維持標準。 • Be actively involved in the hotel’s Total Quality Management programme, having a sound knowledge and understanding of InterContinental Hotels TQM philosophies, ensuring its effectiveness in the operation of the kitchen, encouraging all staff to play an active role • 積極參與酒店的完全品質管制活動，熟知並理解洲際酒店集團的完全品質管制理念，確保其在廚房工作中的有效性，鼓勵所有員工發揮積極性。 • Ensure the highest standards of personal presentation, hygiene and conduct in accordance with the hotel standards • 依照酒店標準，確保個人形象、衛生和行為的最高標準。 • To organize and supervise the training of kitchen staff, motivating all staff to increase skills in food preparation and kitchen management. Ensure all training given is accurately recorded and that all staff are reviewed and appraised within the necessary time frames as required by the Human Resources Department • 組織和監督廚房員工的培訓，以增進食品製作和廚房管理的技巧。確保所有培訓均得到準確記錄，並且在必要的時間櫃架內按照人力資源部的要求對所有員工進行檢查和考核。 • Ensure all MAF and HACCP guidelines are achieved and maintained. Check monitoring procedures daily • 確保遵守MAF和HACCP指導方針。每日檢查監控程序。 • Ensure all equipment is properly maintained and stored, with all breakage’s and breakdowns being properly reported and recorded • 確保正確的保養和存儲所有設備，正確報告和記錄所有破損和故障設備。 • Be fully conversant with the hotel’s fire, security and emergency procedures • 準確記錄事故，確保所有隱患均得到檢查，以減少未來事故的發生。 • To perform any other duties so directed by the General Manager that affect the operation and profitability of the kitchen and department • 執行其它由總經理分派的任務，以促進廚房和部門的運作和利潤。 • Manpower planning and management needs • 人力規劃和管理需求。 • Management of the Department’s budget • 編制和管理部門預算。 • Other reasonable Ad hoc tasks assigned by GM • 其他由總經理分配的合理任務

Oversees and directs all aspects of the Rooms function and Food and Beverage function. Under rooms, operations include Front Office and Housekeeping. Under Restaurant and Bar, operations include In Room Dining and Banqueting operations. At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. • Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident. • Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what‘s going on. • Be original by building connections with our guests and being imaginative to create memorable experiences. DUTIES AND RESPONSIBILITIES • Interacts with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community. • Assists in the development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Program to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability. • Ensures highest level of guest satisfaction by providing within corporate standards quality guest services and amenities. • Manages the functions of all hotel personnel through supervision of hotel department heads. • Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programs as directed. • Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed. • Ensures emergency procedures are practiced and enforced to provide for the security and safety of guest and employees. • Identifies future potential department heads and participates in the development of their training plans. • Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity. • Establishes and maintains a prominent level of visibility and involvement in the property and in business, social and governmental communities as appropriate. • Establishes and maintains effective employee relations including open communication with all employees. • Contributes to installing and monitoring cash management programs including inventories and receivables. • Develops recognition programs, advertising and promotional campaigns to obtain greatest market awareness and patronage. • Reviews energy conservation program to ensure minimum energy and utility consumption without sacrificing human comfort. • Monitors purchasing practices to ensure compliance with ICHG policy and procedures. • In the absence of the General Manager, assumes responsibilities as appropriate. • Keeps General Manager informed of any unforeseen events, which may occur in his/her absence. • Assists in selling hotel through personal involvement with all potential markets as required. • Ensures environmentally friendly practices are implemented in accordance with the ICHG Environmental Manual/local applicable laws and regulations. • Co-ordinates functions and activities with General Manager, Regional, Area and Corporate staff as appropriate. • Works with Human Resources on manpower planning and management needs. • Works with Director of Finance in the preparation and management of the Department’s budget.

在英迪格酒店®，我們為賓客提供充滿靈感且熱情的服務。我們朝氣蓬勃、求新求知、新穎獨特。 －在當班期間負責餐飲部和廚房的清潔工作，確保餐飲衛生標準。 －遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規範和當地的規章制度。 工作職責： •廚房餐期的清潔工作 •協助檢查和接收物品 •存放物品 •維護倉庫區 •清潔和存放器具 •清理廚房 •保持廚房衛生 •清潔廚房和設備 •保持個人衛生 •參加培訓 • 其它由主管分配的合理工作

• 執行日常的植栽養護和補救性維護。 • 訂購農藥和除草劑，定期噴灑。 • 保持戶外景觀池的整潔與整理。 • 掌握一定程度的知識，使自己能夠處理部門工作領域內的小問題。 • 參加酒店物業各類園藝維護工作，包括酒店任何新的部分和延伸的部分，或由 酒店負責維護管理的其它物業。 • 負責戶外園藝的維修維護工作。 • 協助酒店預防性養護計畫和記錄系統的執行工作。 • 向上級彙報狀況和需要的費用，並在有必要考慮更換時向領導說明。 • 執行和參與有關設備正確操作和保養工作的員工會議。 • 完成每日報告，列明當日完成的工作。 • 探尋並配合環保工作。 • 有效的使用再利用的方法。 • 處理有關園藝的相關工作事宜。 • 熟悉消防報警及滅火器材的位置 • 熟悉酒店佈局、設計及出入口的情況 • 配合主管分配的合理任務

Produces a Public Relations Plan which promotes and maintains good public relations in order to maintain the prestigious image of the hotel. Duties involve planning, directing, controlling, coordinating and participating in all Public Relations activities. • Develops a public relations programme for the hotel based on its marketing goals. Liaises with Marketing in targeting specific markets and developing the public relations strategies to reach these markets. • Develops media contacts, plans press conferences and other press activities. Acts as hotel’s liaison with media to promote good publicity and counteract bad publicity. • Develops and organizes promotional activities, coordinates with departments concerned; invites VIPs and media to promotional activities; prepares and issues press releases. • Establishes sales leads from the study of magazines, newspapers and form personal contacts; coordinates sales leads with Banqueting and Sales Departments. • Disseminates corporate press releases to appropriate local trade and consumer media. • Establishes a programme for sending promotional news to trade publications on a regular basis releases covering special events, promotions, etc. • Prepares promotional press releases on personalities among guests and employees of the hotel and on newsworthy events in the hotel. • Provides information to other departments on activities within and outside the hotel which may be useful when dealing with guests. • Accepts clients and media complaints, requests, and inquiries and coordinates handling with departments concerned. • Coordinates all activities with the Sales Manager. • Maintains good public relations by extending personalized service to VIPs. e.g. following up on reservations for VIPs, assisting in greeting VIPs and groups upon their arrival, sending welcome letter to VIP guests. • Coordinates guest lists and invitations for VIP receptions, luncheons, dinners, etc. • Maintains clipping files pertaining to the hotel(s) based on daily perusal of the media and provides same to General Manager, other departments, other hotels, corporate public relations, as appropriate. • Maintains mailing list/contact file. • Maintains hotel photo file. • Liaises with Human Resource Manager on matters affecting corporate image. • Develop hotel gifts and giveaways. • Builds profile within local market place through attendance at various events and local market place. • Co-ordinates hotel photography when required. • Monitors awareness of competitor activities and use information when developing strategies. • Plans and coordinates sponsorship activities. • Works with superior on manpower planning and management needs. • Works with superior in the preparation and management of the Department’s budget.

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供富於靈感的熱情服務。我們朝氣蓬勃、求新求知、新穎獨特。 Prepares mise en place and food preparation and assists with food presentation as part of the kitchen brigade. 進行開餐準備和菜肴的烹飪，作為廚房團隊的一員協助食品裝盤工作。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規範和當地的規章制度。 • In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 在經理缺席時進行交接班說明，確保瞭解酒店的活動和運營要求。 • Prepares, cooks, serves and stores the following dishes: 　　進行以下菜肴的製作、烹飪、上餐和存儲工作： • Applies organization skills for mise en place　在開餐準備工作中發揮組織能力 • Pastry, cakes and yeast goods　麵點、蛋糕和發酵食品 • petits fours　法式小點心 • desserts　甜點 • Hot and cold deserts　冷、熱甜點 • Decorate, portion and present　裝飾、切片和裝盤 • Prepares hot and cold noodle dishes　製作冷、熱麵條 • Produces a range of liquid and solid deserts　製作各種甜點 • Produces and presents a range of steamed sweet rice based desserts 　　製作各種蒸甜米飯和甜點並裝盤 • Produces baked desserts　製作烤制甜點 • Produces a range of baked desserts　製作各種烘烤甜點 • Buffet Food 自助餐 • Prepares and presents desserts for buffets　製作和擺放自助餐甜品 • Stores buffet items　儲存自助餐食品 • Communicates politely and display courtesy to guests and internal customers 　　與客人和內部客戶禮貌、友好的交流 。 • Provides direction to the Kitchen helpers, including Commis, Cooks, Kitchen　Attendants and Stewards　指導，包括廚師、廚房服務員和管事的工作。 • Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information 與上級交流疑難問題，客人或內部客戶的意見以及其它相關資訊 。 • Establishes and maintains effective employee working relationships 　　與員工建立並保持良好的工作關係 。

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供富於靈感的熱情服務。我們朝氣蓬勃、求新求知、新穎獨特。 Prepares mise en place and food preparation and assists with food presentation as part of the kitchen brigade. 進行開餐準備和菜肴的烹飪，作為廚房團隊的一員協助食品裝盤工作。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規範和當地的規章制度。 • 產品的備料稱重 • 計算各種原料配方之用量及設定適當攪拌溫度 • 掌握烘焙的基本知識和技能 • 學習發酵、壓延、分割、整形、包餡、烤焙等工作 • 配合團隊完成工作內容。 • 準備廚房設備以便使用 • 準備食品為客人服務 • 協助檢查和收貨／ 儲存貨物／ 管理庫存 • 清潔和儲存設備 • 處理垃圾和布巾 • 保持廚房衛生(工作環境的清潔) • 保持高度的個人衛生 • 參加培訓活動 • 其他由主管分配的合理任務

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. 在英迪格酒店®，我們為賓客提供富於靈感的熱情服務。我們朝氣蓬勃、求新求知、新穎獨特。 Prepares mise en place and food preparation and assists with food presentation as part of the kitchen brigade. 進行開餐準備和菜肴的烹飪，作為廚房團隊的一員協助食品裝盤工作。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規範和當地的規章制度。 • Prepares, cooks, serves and stores dishes • 進行菜肴製作、烹飪和上餐 • Prepares food for service • 準備食品為客人服務 • Cleans and re-sets his/her working area • 清潔並整理工作區域。 • Implements the hotel and department regulations, policies and procedures • 實施酒店和部門的規定、政策和程序 • Maintain a hygienic kitchen • 保持廚房衛生 • Cleans kitchen and equipment • 清潔廚房和設備 • Maintain high standards of personal hygiene • 保持高度的個人衛生 • Attends to all briefings • 參加所有說明會 • Participates in training • 參加培訓活動 • Other reasonable Ad hoc tasks assigned by supervisor • 其他由主管分配的合理任務