面試經驗談專區

客房餐飲服務為國際五星級飯店服務指標，提供住客於房內體驗多元且精緻的餐飲饗宴。 輪職大夜班享大夜津貼。 工作內容： •Possess extensive knowledge of food and beverage in order to assist guests with suggestions and up sell our products, including liquors and cocktails. •Support company‘s philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement. •To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100％ on the MOHG health and safety audit. •To consistently achieve the service and product delivery standards with a high degree of client care and service at all time. •To maintain and order all the store requisitions. •Log in any information about special requirements, preferences from the guests and use it to give the special touch to the service. •Update the Hotel occupancy. •To maintain all information about VIP and group arrival. •Responsible for cash float and cashiering. •To ensure that all in-house VIP‘s list and amenities are registered and any relevant information is discussed. •To liaise with Front Office regarding flow of the guests rooms. •To be fully inform and be aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Taipei/Group generally. •To carry out daily, weekly and monthly inventory. •To overview and control the room‘s order flow by updating the traffic chart board. •To maintain all Hotel‘s assets. •To correctly put the orders in the POS.

「Bencotto」為義大利餐廳，以充滿巧思的精湛料理搭配獲奬美酒及不含酒精的特色飲品，提供賓客摩登時尚的當代義式珍饈。 • Taking order and table service • Maintain the on-site operation of the restaurant • Assist the training of restaurant • Control the working conditions of colleagues • Conduct the restaurant administration • 點餐及桌邊服務 • 維持餐廳現場運行 • 協助餐廳服務訓練 • 控管同仁工作狀況 • 協助餐廳行政庶務

Embodying the spirit of a modern restaurant, Café Un Deux Trois offers seasonal a la carte and set menus. Café Un Deux Trois also features PAGES, a lifestyle boutique shop. 位於酒店五樓的文華Café為將現代時尚的餐廳，提供多樣化的單點美饌及主廚精選套餐。充滿現代感與悠閒的用餐環境，另可容納32位貴賓的私人包廂，適於朋友同樂、家人相聚或商務洽談的最佳首選。 • Introduce and recommend menu to guest. • Taking order and deliver service • Table service during dining • Preparation before dining and tableware wipeness • Ensure the quality and plating of cuisine • 菜單內容介紹與推薦 • 點餐及送餐服務 • 顧客用餐時桌邊服務 • 送餐前準備和餐後餐具擦拭、整理 • 確保餐點的品質及餐前的擺設

雅閣中餐廳為連續8年榮獲米其林一星粵式料理餐廳。由廚藝精湛的主廚團隊，精選臺灣寶島在地食材，以其底蘊深厚的傳統手藝，卓越呈現正宗的粵菜經典佳餚，將菜餚本身最純粹細膩的精隨完美演繹，引領賓客以味蕾穿越極致美饌殿堂。 • 協助顧客訂位服務 • 聯繫確認顧客用餐需求 • 現場顧客關係維護及帶位 • 餐點介紹及推薦 • 餐廳文書作業處理

•完成主管交辦事項 Complete the tasks assigned by the supervisor •文件繕打及檔案分類、歸納 Typing and file classification, induction •翻譯相關文件 Translation related documents •須具備基本英語能力 Must have basic English skills

為顧客提供快速及有效之餐飲服務，秉持一貫之誠懇、親切、有禮及樂於助人之服務精神，且能達成超越顧客需求之服務目標 服務員應有餐飲之專業知識且,能配合彈性之工作時間。 •菜單內容介紹與推薦 •點餐及送餐服務 •顧客用餐時桌邊服務 •送餐前準備和餐後餐具擦拭、整理 •確保餐點的品質及餐前的擺設

宴會廳提供會議、外燴、宴會及婚宴餐飲服務。輝煌的設計與高雅奢華的品味，結合時尚品味的佈置、創新細緻的美饌、與親切服務，為賓客打造專屬的感動。 •上菜及桌邊服務 •維持宴會現場運行 •協助宴會服務訓練 •控管同仁及工讀生工作指導 •協助宴會廳行政庶務

• 控管現場同仁及工作指導 • 人員管理及教育訓練 • 顧客關係處理及維護 • 服務流程管理及維護 • 物料盤點及叫貨管理 • 點餐及桌邊服務 • 營收及成本控管 Developing Direct Reports and Others Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person‘s career goals; constructs compelling development plans and executes them; encourages people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental and talent management system in the organization; is a people builder and a motivator. Interpersonal Savvy Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy, tact and fairness; can diffuse even high-tension situations comfortably. Is able to motivate people. Building Effective Teams Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Directing Others Is good at establishing clear directions; sets stretching goals; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.

• 透過電話接聽顧客來電，作為酒店與顧客的第一接觸點，展現專業、友善與親切的服務態度。 • 負責餐飲訂席，提供餐廳資訊並協助顧客預訂餐廳座位。 • 進行訂位相關之文書處理與資料登記，確保作業準確無誤。 • 提供有效率且溫暖的服務，塑造良好的酒店第一印象。 • 與內部相關部門保持良好溝通，確保顧客需求獲得妥善安排。 • 歡迎二度就業者加入。

工作職責 1. 依酒店集團規定執行保養維護計劃及項目。 2. 酒店消防設備維護檢修及保養。 3. 協助酒店消防生命安全系統符合當地消防安全規章制度並獲得相關政府許可及証書。 協助防止職業災害發生，負責飯店防火安全、衛生運作、管理及行政工作 1. 協助市府、公家機關各項業務之聯繫、協調、處理 2. 具飯店消防設備編組及年度檢查相關經驗者佳 3. 協助規劃及實際演練消防演習演練 4. 協助飯店防火管理稽核工作 5. 完成文華東方酒店集團消防相關稽核例行檢查工作項目

• 透過電話接聽顧客來電，作為酒店與顧客的第一接觸點，展現專業、友善與親切的服務態度。 • 負責餐飲訂席，提供餐廳資訊並協助顧客預訂餐廳座位。 • 進行訂位相關之文書處理與資料登記，確保作業準確無誤。 • 提供有效率且溫暖的服務，塑造良好的酒店第一印象。 • 與內部相關部門保持良好溝通，確保顧客需求獲得妥善安排。 • 歡迎二度就業者加入。

-同仁考勤事務協助 -宴會菜單、桌牌印製 -協助宴會廳日常行政作業 -執行主管交辦事項

•Responsible for achieving the Hotel’s total Rooms revenues as laid out in the Marketing Plan. •Accountable for achieving the Hotel Room Yield, Average Rate and Occupancy targets, as laid out in the Marketing Plan. •To ensure that the Relative Rev par positioning of the hotel is in excess of its primary competitive set. •To provide feedback and market information to the DOS on the changing market conditions, including trends on the competition, as a result of direct sales solicitation, telephone, reading materials and interaction with competitive hotel staff. •To establish and maintain an effective working relationship within the department and with other support department. •To establish and maintain strong business relationships with travel agencies and related partners to promote hotel room products, secure business opportunities, and drive room occupancy and revenue growth.

「Bencotto」為義大利餐廳，以充滿巧思的精湛料理搭配獲奬美酒及不含酒精的特色飲品，提供賓客摩登時尚的當代義式珍饈。 工作內容： • 控管同仁工作及現場運行 • 人員管理與教育訓練 • 餐廳行政庶務及物料管理 • 服務流程監督與維護 • 點餐、桌邊服務及客訴處理 • 協助顧客配菜單與餐飲建議 • 結帳作業與金額核對

▪ 協助客人點餐、送餐、入單與結帳。 ▪ 提供友善、專業的顧客服務，主動關心客人需求。 ▪ 獨立作業能力。 ▪ 主管交辦事項。

文華苑社區是由文華東方酒店管理的飯店式豪宅(The Residences at Mandarin Oriental, Taipei) ，提供文華東方酒店傳奇式卓越優質的服務給所有的業主、住戶、賓客及訪客。 •主要負責社區公共區域及人行道環境清潔 •每日完成例行性工作表 •樓層整理垃圾，回收分類 •配合主管交代事項 早班 08:00-16:30 / 中班 09:30-18:00 / 晚班 13:00-21:30

文華苑社區是由文華東方酒店管理的飯店式豪宅(The Residences at Mandarin Oriental, Taipei) ，櫃台接待專員負責提供文華東方酒店傳奇式卓越優質的服務給所有的業主、住戶、賓客及訪客。 • 豪宅客製化櫃台服務、訪客接待 • 信件及包裹收發管理 • 表單整理歸檔 • 薪資含津貼(依照實際排班計算) 註：夜班津貼 NT$ 500元 / 次

•客衣制服清洗 烘乾,整燙。 •洗衣房內機器操作。 •具飯店洗衣房或洗衣工廠經驗尤佳。 •確保工作環境保持高水平的清潔。 •其他主管交代事項。

•客房餐廳布巾送洗 清點 整燙作業。 •平燙機清潔與操作。 •具飯店洗衣房或相關經驗尤佳。 •確保工作環境保持高水平的清潔。

• 確認工作區域一直處於乾淨的環境之下。 • 與主廚及外場主管密切配合並協助炒爐區工作。 • 確認工作區域環境清潔。 • 參加兼職人員教育訓練，維持所有的程序及基本工作一致性，並透過協助主管同時提升自己的專業知識。 • 執行被賦予的責任及合理的任務。 • 完成主管交代的的工作並協助其他單位或區域。