台大就業專區

想踏入資訊業卻無從下手嗎？這是一份能學到產品、提案與策略的全方位業務職！ 一起在AI浪潮中成為企業的數位顧問，與我們一起走進智慧服務新時代！ 在這波「智慧化服務」轉型浪潮中，我們專注於提供客製化的 Service Bot 解決方案，從金流、電商、製造、零售等等產業，協助企業部署最符合需求的 AI 對話系統與數位客服平台。 現在，我們正在尋找願意挑戰、學習並成為企業數位顧問角色的你，一起推動服務的革新與進化。 Launch your digital journey with us！ 【主要產品】 Service Bot / 智能客服機器人 建置服務 大數據及 AI 智能分析 AI Business 智慧商務解決方案 AI 模型客製訓練服務等 【職務內容】 1.協助推廣公司智慧客服 / 解決方案服務，開發潛在客戶與新市場機會。 2.參與企業端數位服務導入專案，從需求溝通、產品介紹到報價提案等業務銷售流程。 3.建立並維護良好的客戶關係，成為企業轉型的合作夥伴。 4.協助收集市場趨勢、競品分析，提供產品與服務優化建議。 5.與內部產品、專案團隊密切合作，確保專案交付品質與時程。 【任職條件】 歡迎無經驗或具有實務經驗者，擁有良好邏輯與溝通能力，樂於解決問題，對科技、數位轉型、AI 解決方案有興趣的業務人才 - 大學以上 - 語言：英文(中等) - 個性：樂觀、合群、積極主動 - 積極主動、抗壓性強，能快速吸收新知與應變，具備良好溝通協調與客戶經營能力 【加分條件】 - 熟悉金融產業（銀行、信合社等）運作模式與採購流程 - 有銷售硬體設備（如伺服器主機、儲存設備、KIOSK、網路設備等）或IT解決方案經驗 - 具公開投標作業經驗尤佳 【加入團隊後可運用的資源】 1. 具資訊相關產業銷售經驗者佳（如 SaaS、雲端服務、企業解決方案等）。 2. 曾參與智慧客服、RPA、大數據分析等產品推廣經驗尤佳。 3. 具良好的簡報與提案能力，能獨立完成客戶簡報或產品介紹。 【職涯發展】 - 可依個人意願往「解決方案顧問」或「資深業務經理」等方向發展； - 接觸橫跨金融、電商、製造、服務等領域客戶，擴展產業視野。 若具備技術背景或有意轉職產品經理、專案管理等角色，公司亦支持內部輪調與培訓 【薪資福利】 - 依學經歷與能力核薪，具業績獎金、專案獎勵制度 - 年終獎金視公司整體營運狀況發放 - 完善的升遷制度與職涯發展資源 - 友善團隊文化，彈性上班制度 - 定期員工聚餐、社團活動與進修補助

1. 智能機器人業務整合方案應用程式開發或維護 2. 智能機器人相關系統應用程式開發或維護 3. 網站/網頁系統應用程式開發或維護 4. 系統或軟體文件撰寫製作 5. 軟體測試與驗證 【關於北祥的Service Bot 服務】https://www.pershing.com.tw/intelligent_business/business_service_bot/#area-1

1.幫忙出貨以及倉庫管理 2.協助處理廠內之採購、產銷協調等行政事務 3.協助品保主管處理一般事務 4.生產單位之帳務以及原物料帳務控管

1.根據物品的庫存量，及過去使用量，決定是否訂購 2.協助主管制定採購流程及相關作業表單，供同仁依循提出採購需求 3.根據需求人員提出之需求做採購 4.供應商維護及管理，與良好供應商維持良好關係 5.供應商蒐集，找尋品質好、成本低、配合度高之供應商提供需求人員選擇 6.提供緊急措施，使需求人員可做緊急採購 7.處理貨品遺失及延遲等問題

1.海外市場的開拓(包含直接客戶以及代理商之開發) 、管理及銷售策略的制定 2.評估買賣合約（交易條件、生產流程、產品要求、售後服務）的合理性，有效尋求其他部門協助，以即時回應客戶需求 3.參加國際展覽/拜訪海外客戶 4市場客戶/產品資訊之動態調查、蒐集、與脈動趨勢分析 5.與國外客戶接洽&訂單處理 6.國際展覽策劃與目錄製作 7.國內貿易商拜訪及樣品開發 8.主管交辦之相關事務等

1.協助公司推動改革創新之策略及經營目標至各部門 2.督促和協調各部門的工作進展、危機處理、監督基層員工工作情形 3.協助上級主管完成其交辦事項、傳達上級命令以及希望達成的目標給基層員工 4..熟電腦OFFICE辦公軟體。 5.須具備〝 越南財務及稅務〝相關經驗。

1.工地安全衛生管理業務之推動與執行 2.現場安衛設備檢查、現場巡察安衛稽核輔導與檔案建置及改正作業 3.辦理安衛訓練及其他環安衛法規相關配合事項 4.各項安衛環保施工計畫製作以及提送 5.督導分包商提報安衛守則、安衛組織 6.辦理安衛訓練及其他環安衛法規相關配合事項 7.協助工地主任執行內業工作

駕駛聯結車，將貨品輸送至指定目的地。

負責人事方面工作的計畫、管理、協調以及參與，如管理福利、勞工關係、飯店人事政策、規章、程序以及活動實施的建議。 1.管理人資部門，保證服從飯店的所有政策和程序，以及其他與同事工作有關的政府政策。 2.建立並實施招募、甄選規定和程序，為空缺職位吸引更多有資格的候選人。 3.根據部門的標準、政策和程序與申請部門協調共同招募員工；協助申請部門對新同事入職指導及評估。 4.回顧所有規章制度以確保其可應用性。與部門主管協調，並向管理層推薦最後將採用的規章制度。 5.維護並隨時更新同仁記錄的檔案、政策程序以及其他與人事相關的檔。 6.按照飯店和政府的要求定期向管理層上交報告，如離職報告、人事相關清單，事故報告等等。 7.回顧人資政策、程式和實施情況，向管理層提出改進、改良或更新的建議。 8.向飯店同事提供必要的諮詢，如職業規劃、員工關係以及其他與人資有關的法律援助。 9.在飯店內實施並跟進有效的員工關係以及激勵機制。 Responsible for planning, managing, controlling, coordinating and participating in Personnel activities such as the administration of benefits, labor and employee relations; for the formulation and recommendation for implementation and execution of hotel personnel policies, rules, procedures and programs. 1.Manage Personnel Department, ensuring compliance with all hotel policies and procedures; and local and government regulations pertaining to employment practices. 2.Develops and implements recruiting and screening systems and procedures in order to attract most qualified candidates for position vacancies. 3.Coordinates with requisitioning departments in the recruitment of employee following established standards, policies and procedures; assists them in the orientation and evaluation of their personnel. 4.Investigates and reviews all disciplinary actions to ensure applicable law and regulations and procedures are followed. Consults with department heads on appropriate action and recommends to management final action to be taken. 5.Maintains and updates files on employee records, legal documents policies and procedures and other personnel matters. 6.Prepares and submits periodic reports for management use in accordance with hotel and government requirements such as turnover reports, personnel inventories, accident reports etc. 7.Reviews personnel policies, procedures, and practices; recommends changes, modification or updating to management. 8.Counsels hotel personnel as needed in areas such as career planning, employee relations and legal requirements related to personnel. 9.Implements and monitors an effective employee relations and motivation programs in the hotel.

1. 負責操作鍋爐及管道系統。 2. 負責安裝、維修和維護照明設施和電氣設備，確保電力正常供應。 3. 檢查各種電氣設備和設施。 4. 定時讀取電表並檢查電力負荷狀況。 5. 根據主管的指示維護各種電氣設備和設施。 6. 完成不同區域的工作報告。 7. 檢查照明設施及定時控制設備，若發現異常，及時調整。 8. 定期檢查洗衣區的電力絕緣和電力接頭。 9. 定期檢查廚房設備的電力絕緣。 10. 檢查水泵電機的運行狀況。 11. 協助值班工程師進行維修工作。 1. Responsible for operating boilers & plumbing. 2. 2. Responsible for installing, repairing, and maintaining the light facilities and electrical equipment so that the electricity can be supplied normally. 3. Check various electrical equipment and facilities. 4. Read the meter and loading conditions of electricity in a fixed time. 5. Maintain various electrical equipment and facilities based on Super’s order. 6. Finish the worksheet on the different apartments. 7. Check the lights and time-control equipment and adjust in time if it is not right. 8. Check the electricity insulates and solid electricity screw of the laundry regularly. 9. Periodically inspect electricity insulates of kitchen equipment. 10. Check the operation of the pump motor. 11. Help the Duty Engineer do the repair.

1.協助主管執行各項工程設施之操作、保養及維修作業流程。 2.配合飯店相關工程支援工作，並協助所有工程驗收。 3.協助與承包商的溝通及協調工作。 4.參與工程物品及設備之採購及庫存管理。 5.維護飯店機電設備、強弱電及給排水系統、空調冷凍設備、以及消防系統等各項設施之日常操作。 6.執行檢修維護及相關設備的定期保養工作。 7.確保各項工程系統及設備符合政府規例及安全標準。 8.維持各項系統及設備的能源效率，達到節省能源目標。 9.協助主管準備相關工程報告。 10.處理所有其他相關職務或臨時安排的項目。 11.餐飲設備執行檢修維護及相關設備的定期保養工作。 12.餐飲設備測試與教育訓練。 1. Assist supervisors in executing operational, maintenance, and repair procedures for various engineering facilities. 2. Coordinate with hotel engineering support tasks and assist in all engineering inspections. 3. Assist in communication and coordination with contractors. 4. Participate in the procurement and inventory management of engineering goods and equipment. 5. Maintain the daily operation of hotel MEP systems, electrical and plumbing systems, HVAC and refrigeration equipment, and fire protection systems. 6. Perform maintenance and regular servicing of inspection equipment and related facilities. 7. Ensure all engineering systems and equipment comply with government regulations and safety standards. 8. Maintain energy efficiency of all systems and equipment to achieve energy-saving goals. 9. Assist supervisors in preparing relevant engineering reports. 10. Handle all other related duties or ad hoc assignments. 11. Execute inspection, repair, and maintenance of catering equipment and periodic servicing of related equipment. 12 . Conduct testing and training related to catering equipment.

負責製作客房餐飲餐點，確保所製作的各項餐點品質穩定且符合水準，遵從嘉佩樂標準規範來提供專業、有禮、高效且靈活的服務，並且協助早班餐點備製。 1.遵循嘉佩樂酒店的規範，生產穩定且高品質產品，並提供專業、有禮、高效且靈活的服務。 2.擁有完整的工作知識和技能，能夠監督、糾正並展示各項職責以確保其符合標準。 3.維持廚房的一貫標準並遵循該廚房所規範的準則。 4.於日誌中回報每日產能以及任何問題，包括損壞和破損。 5.遵循酒店的標準作業流程。 6.執行所屬廚房的開始及結束營業的作業流程。 7.確保工作場所及週邊區域維持整潔有序，並遵守食品安全的標準作業流程。 8.減少損壞或浪費。 9.以有禮且有效率的方式處理顧客需求，並向主管報告任何顧客投訴或問題。 Responsible for preparing in-room dining meals, ensuring the quality and consistency of each dish meets standards. Follow Capella‘s standard procedures to provide professional, courteous, efficient, and flexible service. Additionally, assist in the preparation of breakfast items during the morning shift. 1. To produce a consistent, high-quality product and provide a courteous, professional, efficient, and flexible service at all times, following the Capella Standards of Performance. 2. To have a full working knowledge and capability to supervise, correct, and demonstrate all duties and tasks in the assigned Place of Work to the standard set. 3. To maintain the general standards of the kitchen as well as the implementation of the kitchen manual rules and regulations for your section. 4. Report in the logbook all productions and problems daily including spoilage and breakage. 5. Follow the SOP‘s of the hotel. 6. To perform opening and closing procedures established for the Place of Work as assigned. 7. To ensure that the Place of Work and surrounding area are kept clean and organized at all times and follow food safety SOPs. 8. To reduce spoilage and wastage. 9. To handle customer‘ inquiries courteously and efficiently and report colleagues‘ complaints or problems to supervisors.

完成每月制服和布巾盤點。向經理報告故障設備、維護需求和安全隱患。培訓員工所有洗衣程式，包括安全程式和設備操作。協助客房部管理層培訓、安排、評估、諮詢、紀律、激勵和指導員工。 1.檢查、監督下屬員工的儀容儀錶及出勤情況。 2.安排、檢查下屬班次，佈置任務。 3.督導各崗位工作情況，確保各項工作順利運行。 4.閱讀交接班日誌，跟進工作進度。 5.處理客人加急洗衣服務。 6.確保所有客人衣物被仔細對待，把損壞率降到最低。 7.維持客房布巾和制服的品質。 8.確保準確及時地寄出客人洗衣的帳單。 9.和下屬員工交流工作情況和工作表現等。 10.按照工作程式，培訓員工。和員工開會，討論工作問題、工作計畫、溝通資訊，並安排工作。 11.負責布巾庫房的管理，根據庫存情況填寫領貨單，報客房部經理核實。 12.做好每月盤點和布巾工作，並向客房部經理彙報盤點結果及特殊事件。 13.定期對下屬進行績效評估，按制度進行獎懲。 14.確保客人、加快服務和客衣特殊要求。按品質完成任務。 15.遵守酒店的工作政策及程序，遵守商業行為規範以及員工手冊中的條款。 16.遵守酒店安全制度、緊急情況處理規定和程序。 Complete monthly inventory of uniforms and linens. Report faulty equipment, maintenance needs, and safety hazards to the manager. Train employees on all laundry procedures, including safety procedures and equipment operation. Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. 1. Checking the employee’s grooming, behavior, and attendance. 2. Arrange and check tasks. 3. Checking every position, make sure everything goes well. 4. Read the shift note, and follow the progress. 5. To handle guest rush laundry services. 6. Ensure that all guest items are treated carefully, to minimize any damages. 7. Maintain quality control for in-house linen and uniforms 8. Ensure guest laundry charges are posted correctly and promptly. 9. To confer with assistants and supervisors on production and personnel problems. 10. To train team members according to established procedures; Conduct training meetings to discuss problems and plans, and give information and assignments. 11. Responsible for warehouse, and filling stock requisition orders. Check by the housekeeping manager. 12. To do linen inventory and dispose of it every month, report to the housekeeping manager. 13. Regularly conducting performance evaluations of subordinates, judge by reward and punishment. 14. Ensure that guests, speed up the service and the customer‘s special requirements. Complete the task with the quality 15. Abide by the Hotel’s Policies and Procedures, Code of Business Conduct, and the hotel‘s team member Handbook 16. Adhere to the hotel’s security and emergency policies and procedures.

房務員是房務部不可或缺的一員，非常注重細節。負責提供最高品質的舒適客房服務並滿足顧客的要求。 1. 根據酒店所制定的標準提供最高品質的客房舒適和整潔。 2. 隨時補充所需的客房備品至備品推車。 3. 立即向主管回報任何待修工單，以確保客房完善無損壞或在顧客進房前已修復完畢。 4. 補充更換房間內的各式備品，例如文具、文件夾、客房備品、客房簡介、酒店簡介以及各項有關酒店服務和設施的文件。 5. 拆除任何需要修理、更換、去污、打蠟或清潔的家具、窗簾和其他裝置。 6. 按照酒店規定，更換乾淨的床單和枕頭套。 7. 清潔浴室內的各項裝置並更換浴室備品。 8. 將遺失物送至房務部並填寫所需表格。 9. 按照服務標準，提供開夜床服務，包含補充minibar。 10. 處理顧客的需求，並立即將投訴回報給房務主任。 The Housekeeping Room Attendant is an integral member of the Housekeeping Department with an eye for details. The individual is responsible for providing the highest comfort level in guest rooms servicing and attending to guest housekeeping requests. 1. Provides the highest quality standard of guest room comfort and cleanliness in accordance with the hotel‘s policies and procedures. 2. Stocks supply wheel trolley with required room supplies for shift. 3. Report all work orders to the supervisor immediately to ensure defect-free guest rooms before check-in and/or guest return. 4. Replace supplies in the rooms such as stationary folders, guest supplies, compendium, hotel brochures, and information regarding hotel services and facilities. 5. Removes furniture, curtains, and other fixtures, that require repair, replacement, spotting, waxing, or cleaning. 6. Change bed linen with clean bed sheets and pillowcases as per the hotel policy. 7. Cleans all bathroom fixtures and fittings and replaces bathroom supplies. 8. Return lost and found items to the Housekeeping Office and complete the required forms. 9. Provides turn-down service according to service standards, including restocking of minibar. 10. Handles guest requests and immediately refers problems and complaints to the Floor Supervisor.

水療芳療師須取得專業芳療師執照。透過特別規劃的芳療按摩療程為顧客提供沉靜放鬆的體驗。顯示薪資為固定基本薪資，課程/銷售10％-15％獎金另計。 1. 負責提供高品質的身體按摩療程；為顧客帶來舒緩、沉靜且恢復活力的體驗。 2. 依照營運標準規範準備芳療室，並確保水療與健身房的各項設施皆在開放時間前準備完畢以供使用。 3. 於營業結束後檢查芳療室。確實維持整潔，關閉電燈與空調。將門窗上鎖，關閉蒸氣機與水龍頭。清潔精油機並確實熄滅每一顆蠟燭。 4. 確保水療中心內的各項設施、器具以及產品皆維持最高品質的衛生與清潔。 5. 在療程開始前妥善準備過程中所需的各項備品，以確保為顧客提供一個完整且不受打擾的體驗。 6. 為顧客介紹各項芳療產品、服務以及療程方案。針對顧客的歷史紀錄、喜好或需求提出建議，並當場示範或展示樣品。 7. 為顧客講解介紹各項水療設施的使用方法。熟悉部門的標準作業流程以及酒店規範。 8. 處理各項顧客需求並即時將問題和訴願回報給樓層主管。 9. 創造一個積極且和諧的工作環境，並與同事們保持良好的關係。 10. 依照主管的指示參加並協助各項培訓課程。 11. 嚴格遵守各項酒店規範以及標準作業流程。 The Spa Therapist is a certified professional in performing body massage treatments. The individual is responsible for providing peace and relaxation experiences to guests through specially curated massage treatments. The displayed salary is the fixed base salary, with course bonuses calculated separately. 1. Responsible for providing the highest quality of body massage; bringing peace, calm, and rejuvenating treatments to our guests. 2. Ensures that Spa Suites are set up as per operating standards and that all Spa & Wellness facilities are ready to operate before official opening hours. 3. Perform shift closing checks on Spa Suites. Ensures that they are kept in a clean and tidy condition; turns off lights, and air conditioners. Secure all doors and windows, and ensure that steam machines as well as water faucets are switched off. Oil burners must be taken to the prep area for cleaning and candles must not be left burning. 4. To maintain the highest level of cleanliness and hygiene of the product, equipment, and spa facilities. 5. Ensures that all treatment supplies and guest amenities are prepared before starting treatments to ensure a smooth and undisturbed session for the guests. 6. Introducing guests to spa products, services, and treatment packages. Make recommendations based on the guest’s profile, preferences, or professed needs, hold live demonstrations, and offer samples. 7. Assists guests in the orientation and use of the spa facilities. Be familiar with the department’s standard operating procedures and hotel policies. 8. Assists guests in providing information and addressing inquiries relating to the Spa Menu and or hotel facilities. Provide guests with directions and escort them to their destination. 9. Contribute to creating a positive and harmonious work environment and maintain good relations with all colleagues. 10. Attend and assist in training sessions as directed by managers or supervisors. 11. Adhere strictly to all standard operating procedures and policies set by the hotel.

水療領檯 迎接及歡迎顧客進入水療及健身房。負責療及健身房預訂、引導顧客及介紹環境。 1.以微笑、眼神交流和友善的問候來歡迎和感謝顧客，並儘可能地使用顧客的姓名稱呼他們。 2.接聽電話並接受預訂，詢問並記錄顧客的喜好或任何特殊需求，將此資訊分享給相關人員或主管。 3.準確地記錄所有預訂，登記各項特殊需求並傳達給相關同事，以提供最高水準的水療及健身體驗。 4.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。 5.了解各項水療及健身房服務內容及促銷活動。積極推銷各式優惠，盡可能提高營收。 6.關懷候位的顧客並向他們介紹酒店服務和相關資訊。 7.積極傾聽並回應顧客的詢問、疑慮和需求。 8.透過陪同、文字解釋、或在紙上寫下指示等方式來協助任何殘障人士（如視力、聽力或肢體障礙）。 9.執行水療及健身房開店與閉店的職務，包含收納及拆卸物品、清潔設備與區域、正確存放設備、補充備品、關燈、鎖門及完成日常清潔清單。 SPA Receptionist welcome and greet guests entering the spa and wellness center. Responsible for spa and fitness center bookings, guiding guests, and introducing the facilities. 1.Welcome and thank guests with a smile, eye contact, and friendly greetings, using the guests’ names whenever possible. 2. Answer phone calls and take reservations, inquire about and record guest preferences or any special requests, and share this information with the relevant staff or supervisor. 3. Accurately record all reservations, register special requests, and communicate them to the relevant colleagues to provide the highest level of spa and fitness experience. 4. Stay up-to-date on daily hotel services, activities, promotions, and other relevant information. If any changes occur, ensure the team is updated to ensure guests receive the latest information. 5. Be knowledgeable about all spa and fitness center services and promotions. Actively promote various offers to increase revenue. 6. Show care for waiting guests and introduce hotel services and relevant information to them. 7. Actively listen and respond to guests‘ inquiries, concerns, and needs. 8. Assist guests with disabilities (e.g., visual, hearing, or mobility impairments) by accompanying them, explaining things in writing, or giving written instructions. 9. Perform opening and closing duties for the spa and fitness center, including storing and disassembling items, cleaning equipment and areas, properly storing equipment, restocking supplies, turning off lights, locking doors, and completing daily cleaning tasks.

泳池接待員負責泳池的日常清潔與維護。亦負責協助顧客服務、安全以及回覆任何與泳池其設備的相關諮詢。 1. 維持泳池最高品質的清潔、舒適及狀態。 2. 執行泳池營業開始和結束的日常職務，包含設置、維護、收納與清潔。 3. 即時向主管回報任何待修繕的事物，確保在營業時間之前泳池皆無任何缺陷。 4. 幫助顧客了解泳池的安全使用方法。熟悉部門的標準作業流程以及酒店規範。 5. 隨時掌握酒店日常服務、活動、促銷等最新資訊。 6. 執行泳池營業開始和結束的日常職務，包含將使用過的布巾送回洗衣房，領取乾淨的布巾，並確保其品項與數量皆正確。 7. 處理顧客的需求，並即時將任何意見或抱怨回報給主管。 8. 水上活動場所之秩序與安全檢查，預防水上意外事件的發生。 9. 救生板、救生撬等救生輔助器材予以防護救援。 10.有溺者失去知覺且停止呼吸時，進行現場急救;運動損傷進行初步處理。 11.水池清潔及水質檢測維護。 The Pool Attendant/Life Guard ensures the daily cleanliness, set-up, and maintenance of the pool area. The individual is responsible for guests‘ safety and attending to any inquiries about the pool facilities. 1. Maintain the highest quality of cleanliness, comfort, and condition of the swimming pool. 2. Carry out daily operations at the swimming pool, including setup, maintenance, storage, and cleaning, at the beginning and end of opening hours. 3. Report any items in need of repair to the supervisor immediately, ensuring that the pool is free of defects before opening. 4. Assist customers in understanding safe swimming pool usage. Be familiar with department standard operating procedures and hotel regulations. 5. Stay informed about the latest hotel services, events, promotions, etc. 6. Carry out daily operations in the gym/spa, including sending used towels to the laundry, picking up clean towels, and ensuring the correct quantity and items are provided. 7. Handle customer needs and report any feedback or complaints to the supervisor immediately. 8. Monitor the order and safety of water activities and prevent water accidents. 9. Provide protective rescue equipment, such as lifeguard boards and rescue sleds, for emergency situations. 10. Perform on-site first aid if a drowning victim loses consciousness and stops breathing; provide initial treatment for sports injuries. 11. Clean the pool and maintain water quality through regular testing and maintenance.

健身房教練須具備相關專業證照，負責健身房的日常清潔與維護。亦負責協助顧客服務、安全以及回覆任何與健身房其設備的相關諮詢。 1. 維持健身房最高品質的清潔、舒適及狀態。 2. 執行健身器材包含設置、維護、收納與清潔。 3. 即時向主管回報任何待修繕的事物。 4. 幫助顧客了解健身器材的安全使用方法。熟悉部門的標準作業流程以及酒店規範。 5. 隨時掌握酒店日常服務、活動、促銷等最新資訊。 6. 處理顧客的需求，並即時將任何意見或抱怨回報給主管。 7. 健身器使用之秩序與安全檢查，預防意外事件的發生 8.為顧客介紹各項健身課程方案。針對顧客的歷史紀錄、喜好或需求提出建議，並當場示範或展示樣品。 9. 創造一個積極且和諧的工作環境，並與同事們保持良好的關係。 10. 依照主管的指示參加並協助各項培訓課程。 11. 嚴格遵守各項酒店規範以及標準作業流程。 The fitness instructor must hold relevant professional certifications and be responsible for the daily cleaning and maintenance of the gym. Additionally, they are responsible for assisting with customer service, safety, and responding to any inquiries related to gym equipment. 1. Maintain the highest quality of cleanliness, comfort, and condition in the gym. 2. Handle gym equipment setup, maintenance, storage, and cleaning. 3. Report any items in need of repair to the supervisor immediately. 4. Assist customers in understanding the safe use of gym equipment. Be familiar with department standard operating procedures and hotel regulations. 5. Stay informed about the latest hotel services, events, promotions, etc. 6. Address customer needs and report any feedback or complaints to the supervisor immediately. 7. Monitor the order and safety of gym equipment usage, preventing accidents. 8. Introduce various fitness class programs to customers. Offer suggestions based on customer history, preferences, or needs, and demonstrate or showcase samples on the spot. 9. Create a positive and harmonious work environment and maintain good relationships with colleagues. 10. Attend and assist with various training courses as directed by the supervisor. 11. Strictly adhere to all hotel regulations and standard operating procedures.

Responsible for coordinating and overseeing all hotel operations in the absence of the General Manager or designated during nights. The principal responsibility is the safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11 pm-7 am. 1. Conduct inspections of the front of house and back of the house during the shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, and Car Parking. 2. Build strong relations with all guests, noting special attention to the hotel‘s VIPs and return guests to ensure long-lasting guest loyalty. 3. Handling complaints and resolving service ‘Glitches‘, keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved promptly to guests‘ satisfaction. 4. Efficient check-in and check-out process. 5. Maintain own cash float and correct banking. 6. Update Guest History Maintenance. 7. Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed 8. Oversees the Night Audit Function. 9. Compete against a standard of excellence by setting high-performance standards and pursuing aggressive goals. 10. Strive for constant improvements take responsibility for achieving business results and persevere despite obstacles. 11. Diagnose problems and thoroughly analyze information to guide decision-making. 12. Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions. 13. Build and maintain positive relationships with all internal customers and guests to exceed their needs. 負責在總經理或夜間指派主管不在的情況下協調和監督所有酒店運營。主要責任是客人的安全和保障，並確保在晚上 11 點至早上 7 點期間準確及時地完成夜間稽核工作。 1.輪班期間檢查前廳和後廳，包括前廳、客房部、大廳、餐飲店、公共區域、停車場。 2.與顧客建立緊密的關係，辨識任何特殊需求的顧客、回訪客和 VIP，以建立長久的顧客忠誠度。 3.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。 4.高效率的入住和退房流程。 5.維持自己的現金流動和正確的銀行業務。 6.更新訪客歷史記錄維護。 7.夜間工作人員的員工監督：承包商；搬運工、清潔工、客房服務人員並與人力資源部合作，確保他們的績效得到有效管理。 8.監督夜間稽核工作。 9.透過設定高績效標準和追求進取的目標，與卓越標準競爭。 10.努力不斷改進，為實現業務成果承擔責任，克服障礙堅持不懈。 11.診斷問題並徹底分析資訊以引導決策。 12.在得出結論時評估和吸收關鍵資訊並做出合乎邏輯的、有效的決策。 13.與所有內部客戶和客人建立並維持積極的關係，以超越他們的需求。

問候所有到達和離開酒店的客人，根據客人的需求保管行李並將其送到客房或大堂，特別是使用酒店提供交通服務的客人。主要負責在客人入住期間及時滿足客人的需求，並給予適當的關注。全面了解酒店的服務與設施，記錄所有重要的交通數據，並協助日常的車輛管理。 1. 與客人建立良好關係，以獲得客人的忠誠度。 2. 確保所有與客人有關的送貨服務都準確地記錄下來。 3. 確保所有交通工具的記錄都是完整且正確的。 4. 確保客人抵達及離開酒店的程序都按照標準步驟進行處理。 5. 協調並及時運送及收取客人的行李。 6. 隨時為抵達的客人及離店的客人打開大門。 7. 時刻保持工作區域的整潔。 8. 保持微笑熱烈歡迎客人的到來，並盡可能使用客人的名字來稱呼他們。 9. 為入住的客人提供客房參觀，讓客人了解酒店的各項設施和資訊。 Greets all guests and visitors upon their arrival, deliver or collect guest’s luggage according to their request in timely manner, especially the one using hotel transportation Services. Responsible for paying attention to guest needs throughout their stay. Knowing hotel product knowledge and amenities, providing accurate information of all areas in the Hotel and Guest Room. Record all necessary transportation, vehicle data and assist in the daily management of hotel vehicles. 1. Build good relationship with guests to obtain guests‘ loyalty. 2. Ensure all the delivery services are noted down accurately. 3. Ensure proper records are maintained for all transportation. 4. Follow hotel’s quality standards and procedures upon Guest Arrival and Departure. 5. Able to deliver and collect guests’ luggage in a timely manner. 6. Ensure lobby door is open immediately to the arrivals/departures. 7. Always maintain the cleanliness of work area and equipment used. 8. Greet, welcome and anticipate every guest. Best to greet them with their names. 9. Provide a tour to guests around the hotel.