1.處理房間安排事宜,如:訂房、排房、進房、退房等。 2.櫃台帳務作業。 3.負責轉接電話並且為客人留言。 4.接待客人,並提供諮詢等相關服務。 5.負責收發文件與匯集郵件的工作。 6.保持接待環境的整潔。 7.處理工作場所臨時性的行政事務。
1.處理房間安排事宜,如:訂房、排房、進房、退房等。 2.處理帳務,如:收款、核帳、查帳等。 3.負責轉接電話並且為客人留言。 4.提供當地旅遊諮詢,並協助安排旅行計畫、交通工具租用、接送等事宜。 5.接待客人,並提供相關服務。
•接聽房務部辦公室的所有電話。 •協調和分配房客請求並確保其得到解決。 •通過持續為客房經理提供所需房間優先級的更新,管理提前到達/貴賓的特殊要求 •確保滿足客人的需求和合理的要求。 •按照主管的指示執行其他任務。 • Answer all telephone calls coming into the Housekeeping office. • Coordinate and distribute guest requests and ensure they are addressed. • Manage early arrivals/VIPs’ special requests by continuously providing update for Housekeeping Managers on priority of rooms needed • Ensure guest needs and reasonable requests are met. • Carry out other tasks as directed by your supervisor.
工作內容: 1櫃檯作業:包含開台、推薦餐點、收銀及現金盤點、向顧客說明開台方案或優惠活動及各式餐點優點、物品陳列、杯具清洗。 2外場作業:帶位、餐點遞送、巡場時整理桌面、客人離場時清理座位。 3廚房作業:餐點製作、碗盤廚具清洗、餐點遞送 4共同事項:垃圾分類打包、室內外四周環境及廁所清潔。 5全場硬體設備(包含櫃檯、電腦及週邊、桌椅、地面、空調、大型廚具.....等)之清潔。
1.接受訂位或者是訂房並記錄 2.接待顧客,安排位子或者房間 3.回答有關旅館、觀光等服務問題 4.為旅客轉交信件及留言 5.對將離開之顧客結帳 6.安排行李搬運、叫車等服務 7.需輪中班 8.訪客來訪時協助引導 9.接應電話 10.處理公司信件的收發與分類
[HR Talk] We are hiring a candidate to handle Casino Customer Marketing and Services at INSPIRE Entertainment Resort Casino. We prefer candidates who have a background in hotel or service-related fields and are proficient in Japanese or a second foreign language (English). Although entry-level candidates are welcome to apply, those with internship or practical experience in related fields will be given preference. [Position Summary] The casino Services Agent is responsible for driving Casino revenues through the execution of Sales, Guest Service Initiatives, Managing Loyalty Membership and the on-going development of key contacts. [Primary Duties and Responsibilities] *Player Services / Business Development • Provides 5 star+ service to support the Regional Sales teams and to walk-in guests. • Working alongside VIP Services and Customer Care Centre, arranges every element of the Guests trip including travel, accommodation, local transportation, F&B and Resort amenity reservations and casino program management and settlements. *Loyalty Operations • Provide rewards and promotions quickly and accurately to members eligible for membership benefits, maximizing customer satisfaction. • Casino membership registration and entry management (verification of membership eligibility and nationality documents, etc.) • Promotion/event operation and support (distribution of tickets, prizes, etc.) [Physical Demands and Work Environment] • Office & Operational Work Environment • Be able to sit in front of a computer screen for extended periods of time. • Be able to work in a fast-paced work environment with frequent interruptions. • Based on Operational requirements, be able to work flexible hours including days, evenings, weekends, and holiday periods. • Requires a valid driver‘s license and passport. [Minimum Education and Qualifications] 1. Mandatory • Excellent English, Chinese or Japanese written and communication skills (based on assigned role and team). • Ability to work independently. • Excellent organizational and multi-tasking skills • Attention to detail, organized and plans his/her time accordingly to ensure deadlines are hit. • Advanced knowledge of Word, Excel and PowerPoint • Ability to handle confidential information and sensitive matters. • Maintaining confidentiality within the organization and protect any information classified as confidential. • Maintaining honesty and integrity with superior, subordinates and guests 2 Nice to have • A Bachelor‘s degree in Hospitality, Sales, Marketing, Business, or other related fields preferred but not essential. • 1+ year of hand-on experience in Casino Integrated Resort Business Development and Guest Service requirements within Asia preferred • Entry level positions also available for candidates displaying guest service and sales capabilities 3. Desired Characteristics • Great communicator, great negotiator, Self-motivated, Inter-personal & proactive to build positive relationships and linkages to internal departments and external groups. • 100% customer driven providing all guests with 5-star service; impeccable ability to handle and positively resolve customer complaints. [Physical Demands and Work Environment] • Office & Operational Work Environment • Be able to sit in front of a computer screen for extended periods of time. • Be able to work in a fast-paced work environment with frequent interruptions. • Based on Operational requirements, be able to work flexible hours including days, evenings, weekends, and holiday periods. • Requires a valid driver‘s license and passport. [Job Contract Period] - Hiring Fixed Term (1 year) position [Compensation Package] - Salary : Depends on Experience - Transportation Allowance (Up to KRW 250,000 per month) - Company Dormitory - Flexible Benefit Card - Holidays : Five-day workweek / Paid Annual Leave / Paid Holidays / Congratulatory or Condolence Leave / Child-care Leave / Special Leave [Screening Process] Application Review -> 1st Interview (Department) -> 2nd Interview (HR) -> Onboarding 3) Annual Salary = KRW 32M (NTD 870,000)
1.回應有關飯店提供服務或旅遊資訊之電話諮詢。 2.CHECK IN、CHECK OUT、電話訂房。 3.櫃檯接待服務、帶房領路、飯店介紹。 4.大廳環境維護清潔。
1.回應有關飯店提供服務或旅遊資訊之電話諮詢 2.CHECK IN、CHECK OUT、電話訂房 3.櫃檯接待服務、帶房領路、飯店介紹 4.大廳環境維護清潔
1.佈置及清理餐桌 。 2.為顧客帶位或安排座位 。 3.操作使用洗碗機 。 4.工作區域清潔及維護設備的保養。 5.協助備餐中西式料理。 6.協助準備於營業時間內的料理或所需菜餚及食材的管控。 7.協助確保所負責類別的食品均符合衛生管理的規定。 8.協助維持與確保冷凍、冷藏庫及營業場所的衛生及清潔。 9. 完成主管交辦之事務等等。 **歡迎具服務熱忱者、社會新鮮人、原住民、新住民及二度就業者加入** **每季依據工作績效另發給獎勵金**
※有日本騎乘重機實務經驗者優先 1.需有領隊執照 2.需具備日語能力 3.需備有大型重型機車執照 4.具備1~3年約25團實務經驗 5.應對旅遊期間的各項相關事宜 6.配合公司安排教育訓練和發展制度
1.回應有關飯店提供服務或旅遊資訊之電話諮詢 2.CHECK IN、CHECK OUT、電話訂房 3.櫃檯接待服務、帶房領路、飯店介紹 4.大廳環境維護清潔
1.佈置及清理餐桌。 2.為顧客帶位及座位安排。 3.工作區域和設備的清潔及保養。 4.協助提供中西式早餐料理。 5.協助準備於營業時間內的料理或所需菜餚及食材的管控。 6.協助確保所負責類別的食品均符合衛生管理之規定。 7.協助維持與確保冷凍、冷藏庫及營業場所的衛生及清潔。 8.完善的教育訓練及認證制度。 9.培育飯店儲備人才提供公平的晉升制度。 10.僅一段班制。 11.完成主管交辦事務工作事項,並配合公司相關規定。 **歡迎具服務熱忱者加入**
★ 管理旅店客務或房務部門營運事務 ★ 熟悉旅館前檯訂房作業、房務作業流程。 ★ 建立旅館各項作業流程、實務標準、執行教育訓練。 1.負責飯店的每日營運管理 2.整合處理客戶訂房及客房分配 3.負責協調各部門活動,安排各大小型會議或特殊晚會 4.監督飯店提供所有餐飲的服務品質 5.協調各單位工作人員,提供顧客相關服務 6.處理較複雜的客訴 7.接受訂位或者是訂房並記錄 8.接待顧客,安排位子或者房間 9.人員的選用及訓練
配合排班 具備旅宿業相關前台、管家經驗 1. 櫃檯接待、CHECK IN、CHECK OUT、電話接聽、訂房、客房服務。 2. 櫃檯帳務處理,如核帳、查帳等。 3. 櫃檯行政事務處理,具電腦文書操作技巧,如相關報表等。 4. 親切有禮的笑容迎接每位貴賓並提供貴賓所需協助 5. 熟知/學習若遇緊急事件處理SOP 6. 主管交辦事務 7. 客房服務 8. 園區巡視整理
1.提供顧客之接待與需求服務。 2.開洗分、飲料遞送等茶水服務。 3.負責介紹及機檯遊戲諮詢。 4.維持店內、外週遭環境打掃整潔。 💖 福利制度完善,享年假,每月聚餐, 享團保,無經驗可
1.負責客房的清潔與保養工作。 2.客房備品接收與發送。 3.協助客房備品管控與耗損。 4.公共區域清潔工作。 5.其他主管交辦事項。 ※ 若是失業1個月以上勞工經主管機關專案媒合且錄取者,有機會獲得勞動部就業獎勵每月新臺幣6,000~10,000元,詳情請洽各地就業服務中心
1.負責房務人員人力調配和備品管控 2.房務SOP作業標準流程修訂及房務人員訓練 3.負責巡查客房&公共區域及協助整理客房 4.會館、園區、家俱設備保養清潔&消毒 5.協助處理貴賓發生之特殊事件 6.主管交辦事項
1.電話客服工作、行程規劃 2.替旅客訂購機票車票 3.協助旅客辦理簽證 (護照、台胞證) 4.需有三年以上相關經驗
1. 客房清潔整理,提供旅客舒適的住宿環境如同回到家的感覺 2. 住客洗衣收送,協助將旅客欲清洗之衣物送至洗衣部門 3. 客房保養維護,協助家具用品之維護,若須修繕則送至工程部門
導遊/領隊/導覽 行程帶領 景點說明介紹、當地語言交流 顧客服務,包含飯店訂房、餐廳安排、交通工具提供等 告知旅客注意事項以及該準備的證件文件 處理顧客緊急狀況 一般工作要求